CPA recovers OMR 2,000 for not pro...
The Consumer Protection Authority Complaints Department was able to recover OMR 2,000 for a consumer in Muscat, following the complaint he submitted against a company working in the carpentry, blacksmithing and aluminum sector. This comes within the scope of the Authority's ongoing efforts to follow up on and resolve consumer complaints in collaboration with the parties involved.
The consumer claimed that there was an agreement with the abovementioned company that the latter would manufacture and fix windows for his house according to certain specifications on an agreed-upon timeline, for a total of OMR 5,500, with an advance payment of OMR 2,000. However, the company failed to complete the...
Wednesday 11 , September 2024
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Redeeming OMR1153 for a group of co...
Due to the establishment's lack of response and procrastination in releasing and delivering the devices
In a proactive move to address and resolve consumer grievances, the Consumer Protection Department in South Al Batinah Governorate in Barka successfully facilitated the retrieval of OMR1153 for a group of consumers from a commercial entity operating within the electronic and electrical appliances sector.
The genesis of this accomplishment stems from the department receiving multiple complaints from consumers against the aforementioned commercial establishment. These grievances encompassed issues such as early defects in electronic devices post-purchase and delays in the timely delivery...
Tuesday 10 , September 2024
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Closing a travel and tourism office...
The Consumer Protection Authority has taken decisive action to protect consumers' rights by temporarily closing a travel and tourism office in Muscat Governorate (Wilayat of Bausher) through a judicial order. This suspension halts the establishment's operations until pending lawsuits are resolved, following numerous complaints of non-service delivery and financial harm caused to consumers.
The issue surfaced when the Authority's Complaints Department received a barrage of grievances against a travel and tourism office for failing to fulfill its obligations. The establishment had engaged with multiple consumers for hotel bookings and tourism programs, collecting advance payments for these s...
Tuesday 10 , September 2024
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