Continuing Its Efforts to Protect ...
The Consumer Protection Authority handled more than 32,000 complaints submitted by beneficiaries in 2024 through the communication channels provided to enhance its services. Comparing 2023 and 2024, the total number of complaints in 2024 increased by 23% compared to the previous year, with 26,586 complaints recorded in 2023 and 32,776 in 2024. Muscat Governorate topped the list of complaints among the governorates, with 18,238 complaints, followed by North Al Batinah with 4,915 complaints and South Al Batinah (Barka) with 2,192 complaints in 2024. Notably, the authority took the necessary actions regarding 95.30% of the total complaints across all governorates.
The authority provides mul...
Thursday 13 , February 2025
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Recall of 459 Honda Vehicles (2023-...
The Consumer Protection Authority, in collaboration with Oman Marketing and Services Company LLC (Omasco), has launched a recall campaign for 459 Honda vehicles, including the ZR-V, Electric Civic, and CR-V models from 2023 to 2025. Consumers can verify their VIN numbers by visiting the recall website on the Consumer Protection Authority's online portal (recall.pacp.gov.om).
This recall is due to insufficient grease in the worm gear engagement area of the EPS (Electric Power Steering) gears during use. This may increase sliding resistance in the engagement area, resulting in higher torque when changing direction, which could cause abnormal noise or, in severe cases, steering lock-up.
Honda...
Thursday 13 , February 2025
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Ensuring Price Stability and Avail...
The Consumer Protection Authority continues its preparations for the holy month of Ramadan at all levels, whether by monitoring markets to ensure the availability of goods at reasonable prices, providing alternatives for consumers, or enhancing consumer awareness in line with spending habits during Ramadan. Additionally, the authority coordinates with shopping centers to provide the Ramadan basket for consumers.
The authority has intensified its market monitoring efforts to ensure the availability of essential consumer goods across various sales outlets. It has also coordinated with several shopping centers to offer the Ramadan basket, which includes a selection of essential goods at af...
Wednesday 12 , February 2025
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