Refund of more than OMR 80,000 to a...
As part of the continuous efforts exerted by the Consumer Protection Authority (CPA) in Muscat Governorate to resolve complaints and reports received amicably, the Complaints Department at CPA reached an amicable settlement between a consumer and a car dealership.
The details of the complaint is as follows;- a consumer has purchased a new vehicle from a car dealership in Muscat Governorate and paid its full value OMR95,500. Few days later, he noted several malfunctions such as air conditioning issues, air leakage from doors and windows, and abnormal sounds coming from the brakes. Accordingly, the consumer went to the concerned employees in the agency and briefed them on the malfunction...
Thursday 25 , July 2024
Read More >>
Customer in Sharqiyah South Governo...
As part of the Authority's efforts to recover and preserve consumers' rights, the Consumer Protection Authority Department in Sharqiyah South Governorate managed to come to a settlement between a consumer and one of the commercial companies specialized in the blacksmithing sector and the installation of umbrellas, and to recover an amount of OMR 1000.
The details of the recovery in brief: The customer complained to CPA, claiming that he had paid OMR 1,000 in advance to the company for the installation of umbrellas inside his home. When the company finished the service, it was discovered that the umbrellas had flaws. This indicates that the company violated their agreement, and the custome...
Wednesday 24 , July 2024
Read More >>
A court ruling against a commercial...
The Court of First Instance in Al Dakhiliya Governorate has issued a judicial ruling against a commercial establishment, specifically a blacksmith workshop, for violating the Consumer Protection Law outlined in Royal Decree No. 66/2014 and its executive regulations. The court's ruling includes reconciliation, conviction, and fines.
The case originated from a consumer complaint received by the Consumer Protection Department in Al Dakhiliya Governorate. The complainant had entered into an agreement with a commercial establishment that operated blacksmith workshops to install doors for their under-construction house. However, the establishment failed to meet the agreed-upon deadline and def...
Wednesday 24 , July 2024
Read More >>