As part of its ongoing regulatory efforts to safeguard consumer health and safety, the Directorate General of Consumer Protection in North Al Batinah, represented by the Consumer Protection Office in Shinas, carried out a raid on an illegal site and seized large quantities of smokeless chewing tobacco, cigarettes, and alcoholic beverages. The operation forms part of the Authority’s continuous efforts to curb the circulation of prohibited products and combat practices that violate the applicable laws and regulations. The case began after the Directorate received information indicating that expatriate workers were using a residential apartment to illegally sell and distribute smokeless chewin...
Sunday 28 , June 2026
The Directorate General of Consumer Protection in North Al Batinah Governorate, in cooperation with the North Al Batinah Governor’s Office, participated in the activities of the 2026 summer program, “Our Summer: Entrepreneurship and Creativity,” which targets young students from various wilayats across the governorate. This participation comes as part of its efforts to enhance consumer awareness and instill the concepts of safe and informed shopping among young people. The Directorate’s participation commenced through the implementation of its first activity entitled “The Little World of Creativity,” which featured a variety of purposeful educational and interactive activities. Among the mos...
Thursday 25 , June 2026
The Court of First Instance in Muscat Governorate issued a judicial ruling against a commercial establishment operating in the furniture and furnishings sector for violating the Consumer Protection Law promulgated by Royal Decree No. (66/2014) and its Executive Regulations. The Court ruled to convict the establishment, impose a financial penalty, and oblige it to pay the amounts due to the consumer, as part of the ongoing efforts to protect consumers’ rights and ensure that commercial establishments provide services in a proper manner. The facts of the case stem from an agreement between a consumer and a commercial establishment specializing in furniture and furnishings for the purchase of a...
As part of its ongoing regulatory efforts to safeguard consumer health and safety, the Directorate General of Consumer Protection in North Al Batinah, represented by the Consumer Protection Office in Shinas, carried out a raid on an illegal site and seized large quantities of smokeless chewing tobacco, cigarettes, and alcoholic beverages. The operation forms part of the Authority’s continuous efforts to curb the circulation of prohibited products and combat practices that violate the applicable laws and regulations. The case began after the Directorate received information indicating that expatriate workers were using a residential apartment to illegally sell and distribute smokeless chewing tobacco and its derivatives, in addition to cigarettes and alcoholic beverages. Following the completion of the necessary legal procedures and coordination with the relevant authorities, the site was raided, resulting in the seizure of prohibited products along with materials and equipment used for their preparation and packaging.The Consumer Protection Authority reaffirmed its commitment to continuing inspection campaigns across all governorates of the Sultanate, taking firm action against practices that threaten consumer health and safety. The Authority also urged members of the public to report any suspicious products or unlawful activities, contributing to a safer consumer environment and supporting the objectives of Oman Vision 2040 in enhancing quality of life and strengthening consumer protection.
The Directorate General of Consumer Protection in North Al Batinah Governorate, in cooperation with the North Al Batinah Governor’s Office, participated in the activities of the 2026 summer program, “Our Summer: Entrepreneurship and Creativity,” which targets young students from various wilayats across the governorate. This participation comes as part of its efforts to enhance consumer awareness and instill the concepts of safe and informed shopping among young people. The Directorate’s participation commenced through the implementation of its first activity entitled “The Little World of Creativity,” which featured a variety of purposeful educational and interactive activities. Among the most prominent was a grocery store simulation workshop, during which participants engaged in a realistic shopping experience that simulated a market environment. Through this experience, they learned about consumer rights, methods of selecting appropriate products, reading expiry dates, and distinguishing between genuine and counterfeit goods, thereby promoting the concept of smart shopping and reinforcing sound consumer behavior. The program also included an awareness exhibition highlighting key consumer rights and responsibilities, as well as introducing prohibited and non-compliant products. In addition, an entertainment art corner enabled participants to express their ideas and creativity through drawing and coloring in an inspiring educational environment that combined learning with enjoyment. This event forms part of a series of summer programs and activities implemented by the Directorate during the summer of 2026 in cooperation with the North Al Batinah Governor’s Office. The initiatives aim to promote consumer culture among various segments of society, enhance awareness among young people, and empower them to adopt informed and safe consumer behaviors, in line with the objectives of Oman Vision 2040 in building an aware, responsible society capable of keeping pace with the requirements of sustainable development.
The Court of First Instance in Muscat Governorate issued a judicial ruling against a commercial establishment operating in the furniture and furnishings sector for violating the Consumer Protection Law promulgated by Royal Decree No. (66/2014) and its Executive Regulations. The Court ruled to convict the establishment, impose a financial penalty, and oblige it to pay the amounts due to the consumer, as part of the ongoing efforts to protect consumers’ rights and ensure that commercial establishments provide services in a proper manner. The facts of the case stem from an agreement between a consumer and a commercial establishment specializing in furniture and furnishings for the purchase of a complete bedroom set together with certain additional items for an agreed amount, with delivery, transportation, and installation to be completed on a specified date. However, the establishment failed to comply with the agreed delivery date and began delaying responses to communications while providing unacceptable justifications, which compelled the consumer to visit the establishment’s premises on several occasions without obtaining any satisfactory outcome. The consumer stated in his complaint that he had paid part of the agreed amount in cash and another part through electronic bank transfer, with the remaining balance to be paid upon installation of the furniture. Nevertheless, the establishment failed to deliver the agreed items and did not provide the invoice until some time after the agreement had been concluded. As the delays and lack of response continued, the consumer filed an official complaint with the Consumer Protection Authority, supported by evidence and correspondence demonstrating the establishment’s unfulfilled promises. Following the completion of the usual legal procedures, consideration of the complaint and supporting evidence, and the failure to reach an amicable settlement between the parties, the matter was referred to the competent authorities, which subsequently referred the case file to the Public Prosecution. Upon completion of the investigation and consideration of the case, the Court rendered a judgment deemed as attended, convicting the commercial establishment and its representatives of the misdemeanor of failing to provide the service in a proper manner, pursuant to Article (23) in conjunction with Article (39) of the Consumer Protection Law. The Court sentenced the commercial establishment and its representatives to a financial penalty of OMR 500 and ordered the establishment to pay OMR 150 in respect of the outstanding debt owed by it, in addition to OMR 200 as compensation for the damages sustained by the consumer, together with the legal costs. The Consumer Protection Authority emphasizes the necessity for suppliers to comply with the laws and regulations applicable to consumer protection and to fulfil all conditions and obligations imposed upon them when providing any goods or services, in a manner that safeguards consumers’ rights, enhances confidence in commercial transactions, and limits practices that infringe consumer rights or compromise the quality of services provided.
Monday 15 , June 2026
Tuesday 19 , May 2026
The Judicial officers in PACP went to the concerned bakery after receiving a complaint from a consumer regarding the manipulation of the number of bread loaves in every bag , the charge has been corro...
The deceptive manager of one of the bakeries , has omitted one loaf of bread from every bag in order to pocket more profit for less loaves of bread , therefore instead of usual 7 in every bag , the ma...
The Judicial officers noticed that consumers come very frequently to a specific shop during one of the inspection tours which raised their suspicions to strengthening the monitoring and follow up on t...
No one imagined that greed and deviousness would reach such a staggering level that thought exist only in movies and investigative drama shows , yet it became a stark reality when some merchants sough...
the complaint has been transferred from the call center ( Consumer Line ) to the Judicial officials who went to the concern commercial center and after a review , it has been proven that there was ind...
The Preservation of society and the respect of law come from the adherence of the supplier to the traditions , norms and religious values when providing any service or displaying any product to be sol...
The complaint has been filed and stated that the vendor is selling Rogin Olive Oil ( lesser quality , Italian Produced olive oil ) as premium , extra virgin olive oil, Judicial Officers caught the ven...
My Cousin's warning was spot on when he confirms to me that the olive oil he purchases from one of the vendors was in fact inauthentic and fake , when I asked him how could he possibly know that ? he ...
The Public Authority for Consumer Protection received this award in the AGCC E-Government Conference for the best practice in community participation,...
The Public Authority for Consumer Protection won this award, organized by Oman International Trade & Exhibitions (OITE), as one of the best public ins...
The Public Authority for Consumer Protection won the award of excellence in the AGCC E-Government Conference held in Dubai, UAE, for its portal projec...
Awareness Publications: A collection of educational consumer publications, including magazines, pamphlets, and educational consumer publications
oversight efforts
Events
PACP Participation in different ...
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بالثلث | السجائر الالكترونية
بالثلث | التضليل الاعلاني
بالثلث | التسوق الالكتروني
بالثلث | حقوق المستهلك
من عُمان | حملة التسوق الالكتروني
التغطية الإعلامية لحملة حقوقك محمية برنا...
قهوة الصباح | حملة حقوقك محمية
