Ministerial Decision Granting Consu...
His Excellency Dr. Abdullah bin Mohammed Al-Saidi, Minister of Justice and Legal Affairs, issued Ministerial Decision No. (38/2025), granting judicial police authority to some employees of the Consumer Protection Authority. This step aims to enhance market oversight and ensure consumer rights by granting judicial police authority to a number of Consumer Protection employees, enabling them to take immediate legal action against violators.
The issuance of this decision is an effective tool for combating commercial fraud and price manipulation, as it allows the authorized employees to prepare violation reports and directly refer violations to the competent judicial authorities, thus speeding u...
Thursday 6 , March 2025
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Judgment of Conviction, Fine Impose...
The Primary Court in Barka recently issued a judicial ruling against a commercial establishment and the guarantor agent, which included a conviction, a financial fine, and an obligation to replace the product. This was due to their violation of the Consumer Protection Law issued by Royal Decree No. (66/2014) and its executive regulations.
The case details indicate that the administration received a complaint from a consumer who had purchased six air conditioning units for OMR 1,299. After three months, defects appeared in one of the units. Despite multiple repairs by the establishment, the malfunction persisted, prompting the consumer to file a complaint against both the contracting inst...
Wednesday 5 , March 2025
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Recall of 104 Honda Pilot Vehicles
The Consumer Protection Authority, in cooperation with Oman Marketing and Services Company (OMASCO), has launched a recall campaign for 104 vehicles of the Honda Pilot model, model years 2023 to 2025. To verify the chassis numbers, consumers can refer to the recall website on the Consumer Protection Authority ’s online portal (recall.pacp.gov.om).
The recall is due to a malfunction in the supplier’s FI-ECU control unit software, the activation of the MIL, or engine shutdown, which results in a failure to control the engine's rotation. Accordingly, the Authority will carry out the required procedure to fix the defect in accordance with the technical instructions provided by Honda.
These re...
Wednesday 5 , March 2025
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