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About CPA
About Us
Vision & Mission
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CPA E-portal
CPA Terminologies
FAQs
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Awards
Complaint statistics
Quality Control
Laws & Decisions
Royal Decrees
Rules
Decisions
Policies
Social Media Policy
eGovernment Transformation Policies
eParticipation Policy
Anti-Corruption Policy
website policy
Communication and digital access management
Dissabled Employee Policy
Privacy Policy
Quality Policy
Media Center
News
Newsletters
CPA Magazines
Awarness Campaign
Articles About CPA
Survey
Photo Gallery
Electronic knowledge guides
Video Gallery
Quarterly-newsletter
Awarness Publications
Related Sites
Oman Government Websites
Arabic Region Websites
International Websites
Services
Complaint Forms
Price Observatory
Raising prices
Recall & Alerts
RSS
Contact Chairman
OPEN DATA
Introduction
Open Data Policy
Open Data Request
Contact with Team
What are the main objectives of the Consumer Protection Authority?
The main objective of CPA is to protect consumer rights. In details it Can be found through this link:
CPA Objectives
Are you concerned to receive complaints against telecom companies?
No, and you can refer to the TRA as a concerned party in this sector.
How do I act when I find goods contrary to the values and habits?
Inform the CPA about the store with name and locaation and its location.
I noticed higher water bills and electricity prices, what should I do?
Contact public authority for electricity and water they are the relevant authority in this matter.
What do I do if I found a remarkable rise in the prices of goods in a store?
Inform the CPA thereof, provide the shop's name, location, as well as a brand to be sure and visited later on by our inspectors.
What is the hotline of the CPA?
Line is allocated by the CPA to communicate with the consumer inquiries and lodge complaints in an easy way and at no cost. Hotline: 80079009 or 80077997
I bought a commodity and noted the existence of the defect, what is the procedure should I follow?
You Can replace or recover the value of the defective item within (15) days from the date of purchase provided that the defect is not caused by misuse, and also in the event that the item was still under warranty you can file a complaint with the CPA.
What is the action to take in case I noticed a shop that sells chewed tobacco?
Reporting through free consumer line with surrounding shop name and location, or send the details in private.
What are the working hours of the Authority?
The official working hours starts at 7:30 AM until 2:30 PM. But the call center service facility is available to the second half of the evening, as there is a call center and our agents can help you out with your concerns from 8:00 AM till 11:00 PM with the Hotline: 80079009 or 80077997.