Vision
Develop consumer confidence on the authority role for protecting their rights and should be considered as a source of knowledge for the consumer awareness and guidance.
Mission
The Authority plays a significant role in developing the national economy. To this end, the Authority shall:
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Take appropriate measures to stabilize markets.
- Make consumer aware of misleading advertisements and the role of the Authority in fighting them.
- Receive complaints from consumers and consumer societies, investigate them and find appropriate solutions.
- Continuously follow up commercial activities, monitor movement of goods and services and making sure availability of basic goods.
- Encourage fair competition, combat forfeiting and the monopoly harmful to the national economy.
- Design action plans for the enhancement and protection of consumer rights.
- Make researches and studies on consumer protection.
- Work for the implementation of consumer protection laws and regulations.
- Recommend suitable rules and regulations for market organization.
- Study the proposals and recommendations received in connection with consumer rights.
- Represent the Sultanate in regional and international conferences & meetings related to its functions.
Objectives
The objectives of the Authority as follow
- To work for consumer protection from price fluctuations.
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To monitor market prices of goods and services and curb their rise.
- To insure the consumer’s freedom of choice, equality, fair treatment, honesty and credibility.
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To raise consumer’s general awareness and use proper scientific means to spread it on accurate and balanced bases in the society as a whole.
- To find prompt solutions for consumer complaints.
- To fight counterfeiting, swindling and monopoly.
- To encourage establishment and support consumer protection societies