<![CDATA[ http://pacp.gov.om/?amp;rss=news ]]><![CDATA[ News RSS Feed ]]><![CDATA[ en-US ]]>The Consumer Protection Department in South Al Sharqiyah Governorate successfully seized large quantities of prohibited tobacco products and non-compliant cigarettes inside two residential houses in the governorate, as part of the Authority’s ongoing efforts to protect consumer health and safety and curb the circulation of products that violate applicable laws and regulations. The case details indicate that the department received information regarding expatriate workers involved in the sale and storage of chewing tobacco products known as “Al Afdhal” and “Ban,” in addition to prohibited cigarettes, inside two residential houses, in clear violation of the Consumer Protection Law and the regulations prohibiting the تداول of such products. Based on the received information, and in cooperation with the relevant authorities, raids were carried out on the two locations, resulting in the seizure of large quantities of prohibited cigarettes and chewing tobacco. The total seized items amounted to 8,880 packs, including 6,179 cigarette packs and 2,701 packs of “Al Afdhal” tobacco, in addition to 42 kilograms of “Ban” substance, which were intended for illegal sale, posing a direct threat to consumer health and safety. Accordingly, the Authority confiscated and seized the products in preparation for their destruction, while all legal procedures were taken against the violators. The competent authorities are continuing the remaining procedures in accordance with the Consumer Protection Law, its Executive Regulations, and other related laws. The Consumer Protection Authority, represented by its various directorates and departments, affirmed that it will continue intensifying inspection efforts, monitoring markets, and addressing all practices that may harm consumer health and safety, stressing that strict legal measures will be taken against violators. The Authority also called on consumers to cooperate and report any violations or unlawful practices through its official communication channels. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12846Tue, 26 May 2026 00:00:00 GMTThe Consumer Protection Department in Barka launched the third season of the “Eid & Reassure” initiative as part of its ongoing efforts to enhance consumer awareness and promote a culture of safe shopping among community members. The event featured a mobile awareness corner at Dragon Mart in Wilayat Barka, where field teams engaged directly with consumers to provide guidance, raise awareness, and respond to various inquiries in a joyful and welcoming atmosphere. The initiative focused on educating consumers about their rights and responsibilities, the importance of requesting invoices in Arabic, ensuring price transparency, warning against prohibited products and their risks to health and safety, and promoting smart shopping practices, especially during festive seasons. Commemorative gifts were also distributed to visitors to encourage interaction and reinforce awareness messages in an engaging and community-oriented manner. The continuation of this initiative for the third consecutive year reflects its success and positive impact on the community https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12847Tue, 26 May 2026 00:00:00 GMT The Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Department of Consumer Services and Market Control – Complaints Section – successfully reached an amicable settlement between consumers and two establishments specialized in the recruitment of manpower, resulting in the recovery of an amount of One Thousand Four Hundred Fifty Omani Riyals (OMR 1,450), due to the failure of the two establishments to provide the service within the specified time and in accordance with the agreed terms and conditions. The details of the incident are summarized in the Directorate receiving a complaint from consumers stating that they had agreed with the two establishments to recruit domestic workers. However, the two establishments failed to fulfill the agreed service in accordance with the contract concluded between the parties, and did not undertake any actual measures to provide the workers. In addition, they delayed responding to the consumers’ demands and refunding the paid amounts, which prompted the consumers to file a complaint with the Directorate. Accordingly, the Directorate initiated the procedures followed in such cases. After examining and following up on the complaint, an amicable settlement was reached between the parties, stipulating the cancellation of the contract and the refund of the full amount paid to the consumers. These efforts come within the framework of the Authority’s commitment to safeguarding consumer rights stipulated in the Consumer Protection Law and its Executive Regulation, as well as its continuous efforts to address complaints and take the necessary actions in relation thereto, in a manner that guarantees the preservation of the rights of all parties in accordance with the applicable legal frameworks. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12844Mon, 25 May 2026 00:00:00 GMT The Court of First Instance in the Wilayat of Ibra, North Al Sharqiyah Governorate, issued two judicial rulings convicting a vehicle maintenance workshop and its representative after their violation of the Consumer Protection Law was established in a case related to failure to comply with replacing or refunding a product upon the consumer discovering a defect therein, in accordance with the requirements of the Consumer Protection Law and its Executive Regulation. The facts of the first case date back to the Consumer Protection Department in North Al Sharqiyah Governorate receiving a complaint from a consumer against a vehicle maintenance workshop. The complainant stated that he had agreed with the workshop to repair the vehicle transmission (gearbox). After inspection, it was determined that the transmission required replacement, and it was agreed that the replacement and installation would be carried out for an amount of (OMR 300), with delivery of the vehicle on a specified date. However, the defect reappeared on the same day, and the consumer returned the vehicle to the workshop. It was then found that the transmission again required replacement, and it was replaced for an additional amount of (OMR 310). Two days later, the defect reappeared once more, and the consumer returned the vehicle to the workshop, where it was inspected and he was informed that no defect existed. Accordingly, the consumer filed his complaint with the Department, which referred the case to the Public Prosecution. The Public Prosecution initiated the investigation and referred the matter to the competent court. The court considered that what had occurred constituted a clear breach of the supplier’s obligation to replace, refund, or repair the product upon discovery of a defect by the consumer. Consequently, the court convicted the defendants of the misdemeanor of failure to comply with the obligation to refund the product value, replace, or repair the defective product upon discovery of a defect by the consumer. The court further imposed a fine of One Hundred Omani Riyals (OMR 100) and ordered them, in their civil capacity, to pay compensation to the claimant in the amount of Six Hundred Fifteen Omani Riyals (OMR 615), in addition to the legal expenses. The facts of the second case date back to the Consumer Protection Department in North Al Sharqiyah Governorate receiving a complaint from a consumer against a vehicle maintenance workshop. The complainant stated that he had agreed with the workshop to repair the engine head of the vehicle for an amount of (OMR 100), and paid (OMR 70) on the understanding that the vehicle would be delivered within two days. However, after the lapse of the agreed period, the vehicle was not delivered. Upon visiting the workshop, the consumer noticed that the engine had been completely dismantled without his knowledge, in addition to the removal of certain front parts. Furthermore, no invoice written in the Arabic language had been issued by the contracting party. Upon contacting the workshop owner, the consumer was informed that the vehicle required spare parts valued at OMR 90, which the consumer transferred. Despite the passage of several months, the consumer neither received the vehicle nor was the engine returned. Accordingly, the consumer filed his complaint with the Department, which referred the matter to the Public Prosecution. The Public Prosecution initiated the investigation and referred the case to the competent court. The court ruled to convict the defendants of the misdemeanor of failure to provide the agreed service in a proper manner and in accordance with its nature, as well as the misdemeanor of failure to provide the consumer with a document or invoice written in the Arabic language containing the essential details related to the service. The court imposed a fine of (OMR 100) for the first offense and (OMR 100) for the second offense, with the penalties merged and the harsher penalty enforced. The court also ordered them, jointly and severally, in their civil capacity, to return the claimant’s vehicle and to pay compensation in the amount of Seven Hundred Omani Riyals (OMR 700), in addition to the legal expenses. The Consumer Protection Authority affirms the continuation of its efforts in enforcing market-regulating laws and protecting consumer rights, calling upon all establishments and companies to fully comply with the provisions of laws and regulations, and stressing that it will not hesitate to take legal action against violators. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12845Mon, 25 May 2026 00:00:00 GMTThe Consumer Protection Department in Al Dakhiliyah Governorate, in partnership with the Department of Commerce, Industry and Investment Promotion in the Governorate, launched a joint inspection and awareness campaign under the slogan “Towards Safe Tires... and a Protected Consumer,” targeting tire retail outlets across the various wilayats of the governorate. This initiative comes within the framework of its continuous efforts to enhance consumer safety and ensure the quality of products circulated in the markets. The campaign comes as part of the regulatory and awareness programs aimed at raising the level of compliance with the laws and regulations governing the circulation of tires, and ensuring the availability of products that conform to approved specifications and requirements, thereby contributing to enhancing public safety and limiting unlawful practices that may affect the security and safety of consumers. The campaign will include the implementation of a number of joint field inspection visits to tire retail outlets across the various wilayats of the governorate, with the aim of verifying the commitment of suppliers and traders to clearly display prices and refrain from increasing them, in addition to complying with the provisions of the Consumer Protection Law and its Executive Regulation, as well as adhering to the decisions and circulars regulating the circulation of tires in the local markets. The campaign will also focus on examining the tires displayed and verifying their suitability for use, as well as checking the quality of the circulated tires and their compliance with approved technical specifications and requirements. In addition, the campaign seeks to strengthen awareness among suppliers and consumers regarding the importance of selecting safe tires and the necessity of verifying manufacturing and expiry data prior to purchase. The Department affirmed that these efforts come within the framework of the Authority’s commitment to providing a stable and safe consumer environment, and to enhancing partnership and integration among various governmental and private entities in a manner that achieves better consumer protection. The Department also called upon consumers to report any observations or violations through the Authority’s approved communication channels.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12848Mon, 25 May 2026 00:00:00 GMTJudicial Officers at the Consumer Protection Department in Al Dakhiliyah Governorate, in partnership with the municipalities of Al Dakhiliyah, managed to seize a commercial establishment engaged in selling expired products during intensive inspection visits targeting commercial establishments across the various wilayats of the governorate. This comes within the framework of the continuous regulatory efforts exerted by the Consumer Protection Authority to enhance market safety and protect consumer health. The inspection campaign resulted in the seizure of (1,074) expired products displayed for sale and circulation, in explicit violation of the Consumer Protection Law and its Executive Regulation, which constitutes a threat to the health and safety of consumers. Accordingly, all seized items were confiscated, and the legal procedures followed against the violating establishment were completed in preparation for taking the necessary measures in accordance with the applicable laws and regulations. The Consumer Protection Authority affirmed that these campaigns come within its continuous regulatory plan, and in cooperation with various relevant entities, with the aim of combating unlawful practices and preventing the circulation of unsafe products in the markets, in a manner that contributes to enhancing a safe and stable consumer environment. The Authority also called upon members of the community to report any violations or unlawful practices observed through its approved communication channels, emphasizing the importance of community partnership in supporting regulatory efforts and achieving the objectives of Oman Vision 2040 aimed at enhancing quality of life and protecting consumer rights. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12841Sun, 24 May 2026 00:00:00 GMTThe competent court in Muscat Governorate has issued judicial rulings in six separate cases against companies and establishments operating in the decoration, home fittings, and construction sectors. The cases were related to violations involving failure to provide the agreed-upon services to consumers, failure to comply with repair and maintenance warranties, delays in completing the work, and failure to refund due amounts. These rulings come as part of efforts to strengthen consumer protection and ensure that suppliers comply with contracts and deliver services according to the agreed terms and in line with the laws regulating consumer rights protection. The first case involved a consumer who contracted with a company specializing in decoration and construction works to carry out thermal and water insulation for the roof of a building covering an area of 700 square meters, with a ten-year warranty. However, the insulation did not meet the required specifications, resulting in repeated water leaks and material damage to the building and its contents. The company also requested additional amounts to carry out repairs. The court convicted the company and its representative of the misdemeanor of failing to comply with repair and maintenance warranty obligations and fined each of them OMR 300, in addition to ordering them to pay the legal expenses. In the second case, a consumer contracted with an establishment to manufacture and install 28 windows with accessories for OMR 1,830 and paid OMR 1,100 as an advance payment. However, the establishment failed to meet the agreed implementation deadline and continued to delay despite the expiry of the agreed period. Accordingly, the court convicted the supplier and the establishment of the misdemeanor of failing to provide the service properly. The first defendant was sentenced to one month in prison and a financial fine, while the establishment was fined OMR 200. The court also ordered both parties to refund OMR 1,100 to the consumer and pay the legal expenses. The court also issued a ruling in the third case, which concerned an establishment’s failure to provide wedding decoration services as agreed, despite receiving an advance payment. This resulted in failure to deliver the service on the day of the occasion. The court convicted the defendants of the misdemeanor of failing to provide the service properly to the consumer and fined each of them OMR 300, with suspension of the sentence, in addition to ordering them to pay the legal expenses. In the fourth case, the court convicted the owner of a company specializing in sinks, accessories, and home lighting after he failed to comply with an agreement worth OMR 1,500 and failed to refund the amounts received from the consumer, despite the closure of the establishment and a later agreement to repay the amount in installments. The court fined him OMR 300, with suspension of the sentence, and ordered him to pay the legal expenses. The fifth case involved a consumer who contracted with a company to install artificial grass for OMR 190, of which OMR 150 was paid in advance. However, the company failed to meet the installation deadline and did not refund the amount after the contract was cancelled by agreement. The court convicted the defendants of the misdemeanor of failing to provide the service properly and fined each of them OMR 100, with suspension of execution, while referring the civil claim to the competent department. In the sixth case, the court examined a complaint filed by a consumer against a company specializing in kitchen design and installation. The consumer had contracted with the company to install a complete kitchen for OMR 2,900. However, the company failed to meet the delivery deadline and only installed parts of the kitchen despite receiving substantial payments. It also failed to provide an invoice in Arabic. The court convicted the company’s representatives of the misdemeanors of failing to provide the service and failing to issue an invoice in Arabic. Each was fined OMR 300 for the first charge and OMR 100 for the second charge, with the penalties merged and the harsher penalty enforced, in addition to ordering them to pay the legal expenses. The total financial fines imposed in the six cases amounted to approximately OMR 2,900, including penal fines against the establishments and their representatives. Other rulings included a one-month prison sentence in one case, ordering some suppliers to refund OMR 1,100 to consumers, referring some civil claims to the competent authorities, and suspending the execution of some penalties in several cases. These judicial rulings reaffirm the importance of compliance by establishments operating in the decoration, home fittings, and construction sectors in Muscat Governorate with the execution of works and services according to contracts concluded with consumers, fulfilling quality and maintenance warranties, and maintaining transparency in transactions, including the issuance of proper invoices. This contributes to strengthening market confidence and protecting consumer rights. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12842Sun, 24 May 2026 00:00:00 GMTThe Consumer Protection Authority, in cooperation with Saud Bahwan Automotive LLC, has launched a recall campaign for 101 Toyota Urban Cruiser vehicles, model years 2024–2025, starting from 20 May 2026. This recall is due to the possibility of a defect in storing the fuel gauge correction value in the meter memory during the manufacturing process of the fuel meter. This may cause the fuel gauge to display a higher fuel level than the actual amount available in the tank. If the vehicle continues to be driven based on this inaccurate reading, the fuel may run out unexpectedly, which could result in the engine stopping or being unable to start. The Authority confirmed that the corrective action involves inspecting the combination meter and replacing it if necessary. It also called on owners of the affected vehicles to contact the authorized dealer or check whether their vehicles are included in the recall campaign, in order to ensure their safety and enhance the reliability of vehicles in the market. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12843Sun, 24 May 2026 00:00:00 GMTHis Excellency Sulaim bin Ali bin Sulaim Al Hikmani, Chairman of the Consumer Protection Authority, visited Al Dhahirah Governorate today, Wednesday, 20 May 2026. During the visit, he met with His Excellency Tahir bin Mabkhout Al Junaibi, Governor of Al Dhahirah, as part of efforts to strengthen cooperation and coordination between the Authority and the Governorate, and to support regulatory and awareness efforts that contribute to protecting consumer rights and enhancing market stability. During the meeting, the two sides discussed a number of matters of mutual interest, as well as ways to develop regulatory and awareness work in the governorate, in a manner that enhances institutional integration among relevant entities and contributes to improving the efficiency of efforts made to serve consumers. Following the meeting, His Excellency the Chairman conducted a field visit to a number of markets in the governorate, accompanied by the Director of the Consumer Protection Department. The visit aimed to observe commercial activity, monitor the availability of goods and price stability, and review the extent to which suppliers comply with market regulations and requirements, ensuring a safe and stable consumer environment. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12836Thu, 21 May 2026 00:00:00 GMTThe Consumer Protection Department in South Al Batinah Governorate – Barka successfully recovered a total amount of OMR 4,420 in favor of a number of consumers, following complaints submitted against one of the establishments operating in the travel and tourism sector. The details of the complaints relate to consumers contracting with the establishment for the booking of travel tickets and the implementation of tourism programs, whereby they paid the agreed amounts in advance. However, the establishment failed to fulfill its contractual obligations, which resulted in damages to the consumers. Upon receiving the complaints, the Department initiated the necessary legal and administrative procedures, including summoning the establishment, investigating the circumstances surrounding the complaints, and verifying its failure to meet its contractual obligations toward the consumers, which constitutes a clear violation of the Consumer Protection Law and its implementing regulations. The efforts exerted by the Department resulted in reaching an amicable settlement stipulating the refund of the amounts received from the affected consumers, within the framework of its commitment to safeguarding consumer rights and ensuring that consumers either receive the agreed services or recover their funds in the event of non-compliance. The Consumer Protection Department in Barka affirmed its continued commitment to following up on such cases and dealing firmly with any unlawful practices that may harm consumers. The Department also urged all consumers to deal with reliable establishments and to retain supporting documents and invoices. Furthermore, it emphasized the importance of reporting any observations or complaints through the official channels, thereby contributing to the enhancement of a safe and fair consumer environment. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12837Thu, 21 May 2026 00:00:00 GMTJudicial rulings were issued by the competent court in Muscat Governorate against two companies operating in the marble and ceramics sector, following complaints submitted by consumers regarding the companies’ failure to implement the agreed services in accordance with the agreed specifications and within the specified timeframe, which the Consumer Protection Authority considered a clear violation of the law and its implementing regulations. The first case concerned a complaint related to the supply and installation of marble, where the consumer indicated defects in execution and non-compliance with the agreed specifications, despite full payment being made without receiving the service in the required manner. The second case involved a complaint regarding delayed marble supply, where the company failed to comply with the agreed delivery date, in addition to disputes concerning payment and implementation conditions, which investigations confirmed as a breach of consumer rights. Accordingly, the consumers submitted their complaints to the Authority, which undertook the necessary procedures and referred the matter to the competent authority. Following consideration of the first case, the court convicted the company of the misdemeanor of “failure to provide the service in a proper manner” in accordance with the Consumer Protection Law and imposed a suspended fine of OMR 100, in addition to judicial expenses. In the second case, a final judgment was issued convicting the company of the misdemeanor of “failure of the supplier to provide the service to the consumer in a proper manner and in accordance with its nature,” and the court imposed a fine of OMR 300, while referring the civil claim to the competent division. These rulings reaffirm the effective supervisory role of the Consumer Protection Authority in following up complaints and ensuring the implementation of the law, thereby strengthening public confidence in the market and protecting consumer rights. Such measures also reflect the seriousness in promoting the principles of transparency and accountability and enhancing public confidence in the local market, in line with national directions toward building a fair and sustainable economic environment. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12838Thu, 21 May 2026 00:00:00 GMTThe competent court has issued a judicial ruling in a case concerning the failure of a commercial establishment to comply with transparency and credibility requirements when selling a mobile phone. The case was examined following a complaint filed by a consumer against the company, which had promoted the phone with specifications that did not match its actual condition. The details of the case date back to when the consumer entered into an agreement with the establishment to purchase a used iPhone 12 Pro, which had been advertised as being in “agency condition” and as having never undergone any maintenance. However, the consumer later discovered defects in the device. After it was examined by the authorized dealer, it was found that the phone’s screen had been replaced and that its internal components had been tampered with, contrary to the advertised specifications. Despite the consumer’s request for a refund, the establishment refused, prompting the consumer to file an official complaint with the Consumer Protection Authority, which referred the case to the Public Prosecution. After reviewing the evidence and documents, the court convicted the defendants of the misdemeanor of failing to comply with transparency and credibility when promoting the product. The court imposed a fine of OMR 500 on each defendant and referred the civil claim to the competent circuit for consideration. These rulings come as part of the Authority’s efforts to protect consumers from unfair commercial practices. They also affirm that transparency and credibility in advertising and promoting goods and services are essential foundations for building trust between suppliers and consumers, enhancing market integrity, and safeguarding the rights of all parties. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12839Thu, 21 May 2026 00:00:00 GMTThe Consumer Protection Authority implemented a professional training program titled “Empowering Employees Specialized in Receiving Complaints”, as part of its efforts to develop the capabilities of frontline employees and enhance the quality of services provided to consumers and visitors. The program, prepared and delivered by Dr. Ilham Al Khatri, aimed to enable participants to provide high-quality professional service by developing communication and interpersonal skills, mastering the mechanisms of receiving, analyzing, and handling complaints and reports effectively, and making appropriate decisions under pressure. This contributes to increasing beneficiary satisfaction and enhancing institutional performance efficiency. The program covered a number of training topics, most notably: customer service fundamentals, effective communication skills, management of customer complaints and reports, problem- solving and decision-making, in addition to the psychological and technical aspects of complaint management, including stress management, teamwork, and electronic complaint tracking. The program also included practical applications, training workshops, and realistic scenarios focusing on complaint analysis, identifying consumer rights, and proposing appropriate solutions, thereby enhancing employees’ readiness to deal efficiently and professionally with various types of visitors and complaints.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12840Thu, 21 May 2026 00:00:00 GMTAs part of its early preparations for the upcoming Eid Al Adha and its commitment to enhancing consumer stability, the Consumer Protection Department in Barka held an expanded coordination meeting with a number of livestock suppliers and livestock pen owners in the Wilayat, in the presence of the Director of the Department, to discuss market preparations and meeting consumer needs during the season. The meeting discussed indicators relating to the availability of sacrificial livestock of various types and breeds, and mechanisms for enhancing their flow into local markets in line with the increased demand during the Eid period. Participants also reviewed price indicators, while emphasizing the importance of maintaining price stability and preventing any practices that may lead to unjustified increases affecting consumers. During the meeting, emphasis was also placed on the importance of transparency in commercial transactions. The Department stressed the necessity of maintaining market transparency and displaying clear price lists for consumers in a manner that enhances trust and preserves the rights of all parties. The importance of continued cooperation between the Department and suppliers to ensure the availability of sacrificial livestock and provide a fair and stable market environment was also highlighted. At the conclusion of the meeting, the Director of the Department affirmed the vital role played by livestock pen owners in supporting market stability, commending their cooperation with the Department’s regulatory and awareness efforts. He explained that such meetings form part of the Consumer Protection Authority’s strategy to ensure a safe and stable consumer environment during the Eid Al Adha season, thereby strengthening trust between consumers and suppliers and supporting the objectives of Oman Vision 2040 in achieving sustainable developmenthttps://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12832Wed, 20 May 2026 00:00:00 GMT The Consumer Protection Authority participated in the Digital Payments Seminar organized by Bank Muscat in cooperation with a number of relevant government institutions, as part of the efforts aimed at promoting digital transformation and spreading the culture of using secure electronic payment methods in line with the objectives of digital transformation and Oman Vision 2040. The seminar addressed a number of topics related to the digital payments sector in the Sultanate of Oman, most notably the current status of the digital payments sector, the implications of non-compliance with the provision of electronic payment methods, and consumer rights in digital payment mechanisms. It also reviewed the benefits of digital payments compared to cash payments, compared various digital payment channels, and highlighted the national payment card “MAL” as a national strategy and a key element in achieving the objectives of Oman Vision 2040. The Authority’s participation was represented through the presentation of a working paper entitled “Consumer Rights in the Provision of a Digital Payment Mechanism,” presented by Khalid Al Siyabi, Director of the Market Regulation and Monitoring Department at the Authority. The paper aimed to clarify the basic rights of consumers when using digital payment methods, the challenges they may face, and the role of the Authority in regulating and protecting these rights in a manner that ensures the provision of a safe and fair digital environment for consumers. The paper also included a review of the most prominent aspects related to consumer rights within the digital payment system, while presenting a number of proposals that would enhance awareness and confidence in electronic payment methods, including intensifying awareness campaigns regarding the safe use of electronic payment methods, and obligating commercial establishments to clearly and transparently explain digital payment policies to consumers. The Authority also participated in the panel discussion accompanying the seminar, which discussed a number of topics related to the future of digital payments and the importance of integration among relevant entities to strengthen consumer protection and support the transition toward the digital economy, thereby contributing to enhancing the quality of digital financial services and strengthening consumer confidence therein.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12833Wed, 20 May 2026 00:00:00 GMTThe Directorate General of Consumer Protection in North Al Batinah Governorate organized a training workshop entitled “The Ethical and Legal Responsibility of Commercial Advertisers,” in the presence of Dr. Abdulhakim bin Abdullah Al Ghailani, Director General of the Directorate General of Consumer Protection in North Al Batinah Governorate, with the participation of a number of advertisers, content creators, and individuals interested in the fields of marketing and advertising. The workshop aimed to enhance awareness of the legal and ethical aspects regulating commercial advertisements and to promote the principles of integrity and transparency in advertising content, thereby contributing to the protection of consumer rights and raising the level of compliance among advertisers and commercial establishments. The workshop addressed a number of knowledge-based and practical themes, most notably introducing the concept of the ethical and legal responsibility of commercial advertisers, outlining the legislative framework regulating commercial advertisements, clarifying the difference between lawful advertisements and misleading or deceptive advertisements, and reviewing the types of liability imposed on advertisers, whether civil, administrative, or criminal, supported by realistic case studies related to advertising violations. The workshop also focused on training participants on drafting advertisements that comply with legal and ethical standards, equipping them with skills for managing legal risks associated with marketing campaigns, and handling complaints and reports related to commercial advertisements. The workshop further addressed behavioral and ethical aspects in advertising practices by emphasizing the importance of integrity and transparency, prioritizing consumer protection before profit-making, instilling the values of fair competition and non-harm to competitors, in addition to raising awareness of the impact of advertisements on vulnerable groups such as children, the elderly, and persons with disabilities. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12834Wed, 20 May 2026 00:00:00 GMT The Consumer Protection Department in South Al Sharqiyah Governorate succeeded in recovering approximately OMR 7,000 in favor of a consumer after reaching an amicable settlement with a commercial establishment operating in the vehicle sales sector. The details of the incident date back to the Department receiving a complaint from a consumer stating that she had contracted with a commercial establishment to purchase a new vehicle for an amount of OMR 6,999 and had completed the contractual procedures. However, she later submitted a request to cancel the contract prior to receiving the vehicle due to special circumstances that prevented the completion of the purchase process. Following the examination and follow-up of the complaint in accordance with the applicable procedures, the Department succeeded in reaching an amicable settlement between the two parties, which stipulated the refund of the full amount paid to the consumer, thereby resolving the complaint amicably and preserving her rights. The Consumer Protection Department in South Al Sharqiyah Governorate affirmed its continuous commitment to following up on consumer complaints and addressing them in accordance with the legal frameworks and regulatory procedures in force, in a manner that contributes to enhancing confidence in commercial transactions and protecting consumer rights.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12835Wed, 20 May 2026 00:00:00 GMTThe Consumer Protection Authority, in cooperation with the Ministry of Agriculture, Fisheries and Water Resources, carried out a joint inspection campaign to review the readiness of a number of slaughterhouses in Muscat ahead of the blessed Eid Al-Adha, within the framework of the joint efforts aimed at enhancing supervision and monitoring the preparedness of facilities directly associated with consumers’ needs during the season. The visit aimed to assess the readiness of slaughterhouses to receive consumers prior to the Eid, verify price stability, review the regulatory and health procedures in place, and ensure the smooth flow of operations in line with the anticipated demand for slaughtering services during the days of Eid Al-Adha. The visit also included reviewing the availability and prices of vegetables and fruits at “Silal”, and monitoring the movement of supply and the extent of price stability, in a manner that supports supervisory efforts aimed at ensuring the availability of essential commodities and protecting consumers from any practices that may affect market stability. The Consumer Protection Authority affirms its continued field monitoring of markets and seasonal service facilities, in coordination with the competent authorities, in a manner that contributes to enhancing market stability, protecting consumers’ rights, and reinforcing institutional integration during seasons witnessing increased demand.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12830Tue, 19 May 2026 00:00:00 GMTThe competent court has issued a judicial ruling in a case related to the failure of a beauty establishment to provide a service in the proper manner, following the consideration of a complaint submitted by a consumer against the establishment, which failed to carry out the agreed service in accordance with the contract concluded between both parties. The details of the case date back to the consumer contracting with the establishment to provide a beauty service. However, the provider failed to perform the service on the agreed date and also refused to refund the amount paid. The Authority considered this act a clear violation of the provisions of the Consumer Protection Law and referred the case to the Public Prosecution to take the necessary legal procedures. After reviewing the evidence and documents, the court ruled to convict the provider of two misdemeanors: failure to provide the service in a proper manner consistent with its nature, and failure to provide the consumer with a document or invoice written in Arabic containing the essential details of the service. Accordingly, the court imposed a fine of OMR 300 for the first charge and OMR 100 for the second charge, with suspension of the penalty provided that the amount awarded to the civil claimant is paid within one year. The court also obligated the provider to refund the value of the service to the consumer in accordance with the law. These rulings come within the framework of the Consumer Protection Authority’s commitment to ensuring consumers’ rights, emphasizing that adherence to providing services in accordance with the contract and the law is the foundation for building trust between the provider and the consumer, thereby enhancing transparency and protecting rights in the local market.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12831Tue, 19 May 2026 00:00:00 GMTThe Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Department of Consumer Services and Market Control, successfully resolved a number of consumer complaints through successful amicable settlements, resulting in the recovery of more than OMR 3,200 in favor of several consumers. This step reflects the continuous efforts exerted by the Authority to enhance justice, protect consumer rights, and reinforce confidence in the markets. The details of the complaints relate to the failure of a number of commercial establishments to fulfill the agreed services or delays in completing them. The sectors involved varied and included vehicles, electrical and electronic appliances, contracting and building materials, aluminium and blacksmith workshops, in addition to other commercial activities. The Directorate affirmed that amicable settlements are considered effective solutions that contribute to the prompt resolution of complaints and the redress of consumers, in addition to enhancing the commitment of commercial establishments to the laws and regulations governing the markets, in a manner that achieves balance among all parties. These efforts come in line with the objectives of Oman Vision 2040, which aims to enhance a competitive economic environment based on justice and transparency, and to raise the quality of services provided to consumers, thereby contributing to the establishment of a sustainable and secure market that strengthens community confidence.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12827Mon, 18 May 2026 00:00:00 GMTThe competent court has issued a judicial ruling in a case involving an establishment operating in the services and business sector, after it was proven that the supplier had breached its obligations towards the consumer and failed to complete the agreed procedures within the specified period. This ruling comes to reinforce the role of the judiciary in protecting consumers and ensuring that services are provided in accordance with their nature, thereby strengthening confidence in the market. The details of the case relate to a complaint submitted by a consumer to the Consumer Protection Authority, stating that he had contracted with the establishment to process transactions related to an investor card and residency permits for a number of workers in return for a financial amount that was paid in full, provided that the procedures would be completed within a specified period. However, the establishment failed to perform the service properly, as its work was limited to obtaining the commercial registration and carrying out certain preliminary procedures without completing the remaining transactions, which was deemed a breach of its contractual obligations and a clear violation of Article (23) of the Consumer Protection Law. This prompted the consumer to submit his complaint to the Authority, which in turn undertook the legal procedures by examining the complaint and referring it to the competent judicial authorities. Following consideration of the complaint and its referral to the competent court, the court issued a judgment convicting the defendants of the misdemeanour of “failure to provide the service in a proper manner and in accordance with its nature,” punishable under Article (39) of the Law. The first defendant was sentenced to imprisonment for two months, while the violating establishment was fined an amount of OMR 1,000, in addition to the suspension of its activities and the permanent closure of its premises. These judgments come within the efforts of the Consumer Protection Authority to consolidate the principles of justice and strengthen oversight over the services and business sector, in a manner that ensures the commitment of establishments to providing their services in accordance with the laws and regulations, and enhances community confidence in a fair and secure market environment that protects consumer rights and supports the objectives of national development.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12828Mon, 18 May 2026 00:00:00 GMTThe Consumer Protection Authority (CPA) has intensified its inspection efforts at livestock markets across the governorates of the Sultanate of Oman as part of its seasonal plan aimed at ensuring the availability of livestock, maintaining price stability, and protecting consumers from unfair commercial practices ahead of Eid Al-Adha. The inspection efforts include extensive field visits to livestock markets, holding pens, and distribution points to verify the availability of different types of livestock, monitor buying and selling activities, ensure suppliers’ compliance with declared prices and market regulations, and detect any unjustified price increases or monopolistic practices that may affect market stability. Dr. Ahmed bin Said Al Busaidi, Director General of Consumer Services and Market Monitoring, stated that the Authority continuously monitors livestock markets across the governorates in light of the increased demand during the Eid Al-Adha season. He affirmed that inspection teams have intensified field campaigns to ensure the availability of livestock, maintain price stability, and prevent practices that may harm consumers. Al Busaidi explained that current indicators confirm the availability of livestock in sufficient quantities to meet consumer demand, noting that the Authority is coordinating with importers and suppliers to ensure continuity of supply chains and enhance the smooth movement of trade in the markets. He added that the Authority will not tolerate any attempts to exploit seasonal demand or impose unjustified price increases, stressing that any violations will be addressed in accordance with the Consumer Protection Law. He also confirmed the continuation of surprise inspection campaigns at livestock markets and holding pens across various governorates. He further noted that the Authority continues its awareness efforts through media outlets and social media platforms to educate consumers about their rights, encourage smart shopping practices, price comparison, obtaining invoices, and reporting any violations through the Authority’s official channels. The Authority also calls on traders and suppliers to comply with market regulations and laws, and to provide goods at fair prices and appropriate quality standards, contributing to market stability and fostering a fair and balanced commercial environment during the Eid Al-Adha season.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12829Mon, 18 May 2026 00:00:00 GMTThe Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Department of Consumer Services and Market Control, successfully recovered an amount of (OMR 3,390) for a consumer following the settlement of a complaint filed against a commercial establishment operating in the vehicle sales sector. The details of the incident are attributed to a complaint submitted by a consumer stating that he had purchased a vehicle from the establishment subject of the complaint and paid an amount of (OMR 3,390), representing the value of the vehicle. However, the supplier failed to comply with the agreed delivery date, as the delivery of the vehicle was delayed and the supplier continued procrastinating despite receipt of the payment. This prompted the consumer to approach the Directorate and submit his complaint to the Directorate General of Consumer Protection in North Al Batinah Governorate, which undertook the necessary procedures, examined the complaint, and reached an amicable settlement between the two parties, resulting in the refund of the paid amount of (OMR 3,390) to the consumer. The Authority affirms its continued commitment to safeguarding consumer rights, following up on complaints, and addressing them through legal and amicable means in a manner that ensures justice and enhances confidence in commercial transactions. The Authority also calls upon all consumers to report any practices that violate their rights through the approved communication channels. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12826Sun, 17 May 2026 00:00:00 GMT The Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Department of Consumer Services and Market Surveillance, successfully reached an amicable settlement between a vehicle dealership and a consumer, whereby an amount of OMR 10,000 was refunded. This comes as part of the Authority’s ongoing efforts to resolve complaints and reports submitted by consumers through amicable means. The details of the settlement date back to the Directorate receiving a complaint from a consumer against a vehicle dealership regarding the presence of rust in the lower part of the vehicle and in the rear seat handles, only half an hour after receiving the new vehicle from the dealership. On the same day of delivery, the consumer returned the vehicle to the dealership, which responded that all vehicles manufactured from iron may contain rust defects. In accordance with the procedures followed by the Directorate, the concerned officials at the dealership were summoned and the subject matter of the complaint was discussed with them. Upon their acknowledgment of the defect, and due to the consumer’s desire to recover the vehicle’s value, an agreement was reached to refund the amount of OMR 10,000 to the consumer, representing the value of the vehicle. It is worth noting that the statutory warranty, pursuant to Article (16) of the Consumer Protection Law promulgated by Royal Decree No. (66/2014), grants the consumer the right, within fifteen days from the date of purchasing any goods — except perishable consumer goods — to replace or return the goods and recover their value if the goods are found to be defective, provided that proof of purchase from the same supplier is presented, and that the defect is not a result of the consumer’s misuse of the goods. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12824Thu, 14 May 2026 00:00:00 GMTHis Excellency Sulayem Ali Sulayem Al-Hakmani, Chairman of the Consumer Protection Authority, held an extensive meeting at the Authority’s Head Office with the Directors General and departments of the Authority, as part of the Authority’s preparations for the Blessed Eid Al-Adha and efforts to intensify market inspections. At the outset of the meeting, His Excellency praised the significant efforts exerted by the Authority’s directorates and departments across the governorates of the Sultanate of Oman, commending their role in maintaining a safe consumer market and safeguarding consumers’ rights. He further emphasized the importance of continuing these efforts in monitoring markets across the various governorates. On the other hand, His Excellency the Chairman of the Authority also held a meeting with suppliers, livestock importers, and the competent entities in the livestock sale sector, during which the mechanisms for providing sufficient quantities of livestock to the markets were discussed in order to meet the increasing demand ahead of the Blessed Eid Al-Adha at competitive prices. This meeting comes to affirm the importance of direct communication between the Authority and suppliers, as it represents a fundamental pillar in ensuring market stability and the availability of goods and services for consumers, especially during seasons witnessing active purchasing movement such as the Blessed Eid Al-Adha. It also reflects the Authority’s keenness to enhance institutional and field cooperation in a manner that contributes to consumer protection and safeguarding consumers’ rights, while enhancing confidence among all market parties to achieve the objectives of national development. It is worth noting that the Authority has started early intensification of market inspections by reinforcing field work teams across the various governorates to monitor prices and ensure suppliers’ compliance with the laws and regulations, while emphasizing the reporting of any abuses or violations observed in the market. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12825Thu, 14 May 2026 00:00:00 GMT The Consumer Protection Authority issued an official warning regarding the recall of Flying Tiger glass drinking cups, following the receipt of a notification through the “GCC Rapid Alert System” confirming that these products contain elevated levels of substances harmful to public health. The Authority explained that the glass cups with a capacity of (220 ml), sold during the years 2024 and 2025, carry multiple batch numbers, including: (3055350, 30533912, 3052986, 3060031, 3057450, 3062993). It was found that the external printing on these cups contains high levels of lead and cadmium, which poses a direct risk to consumers’ health. The Authority confirmed that no local distributor for the brand was found in the markets of the Sultanate of Oman, which necessitated publishing the warning through the Authority’s website and the “Aajel” website affiliated with the Gulf Standardization Organization, while emphasizing the immediate discontinuation of the use of the product in order to preserve consumer safety. This warning comes within the framework of the continuous efforts of the Consumer Protection Authority to ensure a safe consumer environment. The Authority affirms its commitment to protecting public health from harmful products and to taking the necessary measures to spread awareness and enhance consumer confidence in local markets.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12821Wed, 13 May 2026 00:00:00 GMT The Consumer Protection Department in Al Dakhiliyah Governorate, in partnership with the Nizwa Municipality Department, carried out an extensive inspection campaign targeting a number of commercial establishments and markets. This comes within the framework of joint efforts aimed at strengthening market oversight and ensuring that commercial establishments comply with the applicable laws and requirements. The campaign aimed to verify the extent of traders’ compliance with displaying prices on goods and products, their adherence to the Consumer Protection Law, its Executive Regulations, and the decisions and circulars regulating commercial activities, in addition to ensuring the availability of essential commodities in the markets and enhancing partnership among government institutions in a manner that supports an organized and safe market environment for consumers. During the campaign, the inspection teams managed to detect a commercial establishment selling live poultry that did not conform to the approved standards and specifications in terms of weight. The seized quantities were reserved, their source was traced, and legal measures were taken against the violator for failing to comply with the applicable standards and specifications related to live poultry weights. The campaign resulted in the issuance of 24 health violations arising from practices and behaviors contrary to health requirements, in addition to the destruction and confiscation of (57.570) kilograms of food products and tools unfit for use. The Consumer Protection Authority affirmed the continuation of regulatory and inspection campaigns in cooperation with the relevant authorities, in a manner that guarantees the protection of consumers’ rights, raises the level of compliance among commercial establishments, and preserves the safety and quality of goods circulating in the markets.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12822Wed, 13 May 2026 00:00:00 GMT The competent court issued an in-person judgment convicting a commercial establishment for failing to provide the service in a proper manner consistent with its nature, following a complaint submitted by a consumer to the Consumer Protection Department in Al Dhahirah Governorate. The details of the case date back to a complaint filed by the consumer stating that he had entered into an agreement with the establishment to carry out the fabrication and installation of doors and windows, for which he paid an advance amount. However, the establishment failed to execute the agreed works in the required manner, with defects in installation and delay in completion. After examining the complaint and summoning both parties, the validity of the complainant’s statements was verified. Inspection findings revealed deficiencies in the execution of the works and non-compliance with the agreed specifications, which constitutes a violation of the provisions of the Consumer Protection Law. The court ruled to impose a financial fine of OMR 500 against the establishment, with suspension of the execution of the penalty in the event that an amicable settlement is reached with the complainant within one month from the date of the judgment, in addition to obligating the establishment to pay the criminal expenses. The Consumer Protection Authority calls upon all traders and suppliers to comply with the provisions of the Consumer Protection Law, its Executive Regulations, and the decisions implementing it. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12823Wed, 13 May 2026 00:00:00 GMTThe Consumer Protection Authority welcomed students of the (Security and Safety) Group from Kunooz Al Ma’rifah Basic Education School (Grades 1–4) during an educational visit to the awareness exhibition organized by the Authority, with the aim of enhancing consumer awareness concepts among students from an early age. The visit included an introduction to the Authority and its competencies, in addition to presenting the concept of the “Young Consumer” and the importance of his role in making informed purchasing decisions. The “Young Inspector” character was also activated through the simulation of market inspection mechanisms, contributing to reinforcing concepts of responsibility among students. The visit also featured a number of interactive activities, including dialogue sessions presenting real-life stories and experiences from the market, aimed at enhancing students’ awareness of proper consumer practices and introducing them to their rights and responsibilities. Models of violating products were also displayed, along with an explanation of their risks. In addition, modern educational tools were utilized, such as Virtual Reality (VR) glasses to explore the virtual awareness exhibition of prohibited goods, alongside the activation of the “Interactive Consumer Grocery Store” and educational games that promote purchasing culture. The event also included introducing and activating the “Young Consumer” application through tablet devices, in addition to providing a range of advice and information related to consumer culture. This visit comes within the framework of the Authority’s ongoing efforts to enhance awareness among young generations and instill sound consumer behaviors, thereby contributing to building a generation that is aware of its rights and responsibilities. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12819Tue, 12 May 2026 00:00:00 GMTThe General Directorate of Consumer Protection in North Al Batinah Governorate, represented by the Consumer Protection Office in Al Suwaiq, recently succeeded in reaching a settlement in favor of a consumer and recovering an amount of OMR 950. This comes within the efforts exerted by the Directorate to resolve complaints and reports received from consumers through amicable means. The details of the incident are as follows: the Office received a complaint from a consumer against a ceramic sales company after the consumer had purchased ceramic tiles. A delivery date had been specified according to certain conditions, specifications, and a fixed date pursuant to a documented contract concluded between both parties. However, the supplier failed to comply with the agreed delivery date stipulated in the concluded contract. Based on the complaint submitted by the consumer, the necessary legal procedures were initiated, an investigation report was opened, and the person responsible for the incident was summoned. Subsequently, a settlement was reached whereby the amount of OMR 950 was refunded and the agreed contract was cancelled. This was pursuant to the provisions of Article (23) of the Consumer Protection Law, which stipulates that: “The supplier shall be obligated to provide the service to the consumer in a proper manner and in accordance with its nature. The supplier shall also guarantee the service provided for a period proportionate to its nature. In the event of a breach thereof, the supplier shall be obligated to refund the value of such service, compensate for any deficiency therein, or perform the service again in a proper manner.” The General Directorate of Consumer Protection in North Al Batinah Governorate, represented by the Al Suwaiq Office, emphasizes to traders and suppliers the necessity of adhering to their contracts with consumers and fulfilling all conditions and delivery dates, as this preserves consumers’ rights and ensures that they benefit from the agreed goods and services within the specified time. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12820Tue, 12 May 2026 00:00:00 GMT