<![CDATA[ http://pacp.gov.om/?amp;rss=news ]]><![CDATA[ News RSS Feed ]]><![CDATA[ en-US ]]>The Directorate General of Consumer Protection in North Al Batinah Governorate, in cooperation with the Royal Oman Police, represented by the Narcotics Control Department, seized a site used for manufacturing and trading non-smoking chewing tobacco. This comes as part of its ongoing efforts to combat unauthorized goods and enforce the Consumer Protection Law issued by Royal Decree No. 66/2014 and its Executive Regulations. The details of the case began when reports were received indicating that these materials were being manufactured and traded on a farm in North Al Batinah Governorate. The Directorate’s judicial officers then initiated monitoring and investigation procedures. After verifying the information, coordination was made with the competent authorities to raid the site. The raid resulted in the seizure of three pieces of equipment used for manufacturing and mixing tobacco, in addition to more than 800 kilograms of “Al Ghilyoon” wood, 80 kilograms of ready-for-sale tobacco, 20 kilograms of ground tobacco, as well as raw materials used in the manufacturing process, including 43 kilograms of “Al Shanna” and 112 kilograms of “Al Noorah”. Accordingly, the suspect was arrested, and the seized items were confiscated in preparation for their destruction in accordance with applicable legal procedures. The competent authorities are also completing the investigation procedures in preparation for referring the case to the Public Prosecution. The Directorate affirms the continuation of its inspection and monitoring efforts across the governorate’s wilayats to protect consumers and enhance market safety, calling on everyone to report any violations through official communication channels. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12803Wed, 06 May 2026 00:00:00 GMTThe Consumer Protection Authority organized an awareness exhibition targeting students of Al Fadheela Basic Education School (Grades 1–4) in Seeb, as part of its efforts to promote consumer awareness among young students. The exhibition highlighted the Authority’s role in ensuring the safety of consumer products and creating a healthy and safe environment. It also raised awareness about harmful products by displaying samples of violating goods seized from markets. The exhibition introduced children’s consumer rights and provided guidance on responsible purchasing and consumption practices. Interactive and visual tools were used, including virtual reality (VR) experiences that allowed students to explore a virtual exhibition of prohibited goods, as well as an interactive “Consumer Grocery” concept and educational games designed to enhance awareness. The “Young Consumer” application was also introduced and activated through tablets, helping deliver consumer education in an engaging and simplified way. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12804Wed, 06 May 2026 00:00:00 GMTThe Consumer Protection Department in Al Dakhiliyah Governorate organized the “Responsible Consumption and Production Forum” on Tuesday, 5 May 2026, under the patronage of Dr. Mohammed bin Rashid bin Hamdan Al Maamari, Assistant Vice-Chancellor of the University of Technology and Applied Sciences – Nizwa branch, in partnership with the University. This initiative reflects the Authority’s commitment to strengthening collaboration and promoting sustainable consumption concepts in line with Oman Vision 2040 and global sustainability trends. The forum aimed to raise awareness of consumer rights, introduce prohibited goods, and encourage environmentally responsible practices. It also focused on strengthening partnerships with academic institutions, promoting knowledge exchange, and building capacities to prepare a generation capable of adopting responsible consumption and production behaviors. Additionally, the forum emphasized supporting research and innovation to develop sustainable solutions for contemporary challenges, and enhancing cooperation among government entities, the private sector, and the community to promote moderation, reduce waste, and optimize resource utilization. The forum program included a speech delivered by Ali bin Salem Al Hadhrami, Director of the Consumer Protection Department in Al Dakhiliyah, along with working papers, panel discussions, and an interactive student exhibition addressing issues related to responsible consumption and production, as well as prohibited goods, with participation from various government entities and students from universities and schools. At the conclusion of the forum, the Consumer Protection Authority affirmed that this initiative is part of its ongoing efforts to promote a culture of responsible consumption and strengthen community partnerships, contributing to the achievement of sustainable development goals and Oman Vision 2040, and reflecting the national direction toward building a conscious society that manages its resources efficiently and reduces negative consumption and production practices. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12805Wed, 06 May 2026 00:00:00 GMT The Consumer Protection Authority (CPA) participated in the First Forum for Administrative and Financial Affairs Specialists, organized by the Directorate General of Education in Muscat Governorate on Tuesday, 5 May 2026, under the patronage of Dr. Abdullah bin Khalfan Al Shibli, Director of the Career Guidance and Student Counseling Department. The forum was held by the Career Guidance and Student Counseling Department (Guidance and Awareness Section), with the participation of department directors, school principals, and administrative and financial affairs specialists from schools across Muscat Governorate. This participation comes as part of efforts to strengthen institutional partnerships and enhance coordination among relevant entities. The forum was organized as part of ongoing efforts to develop administrative and financial systems in schools by building effective partnerships that contribute to enhancing the efficiency of specialized staff, particularly in monitoring school canteens in accordance with approved health standards. It aimed to improve administrative and financial performance and promote knowledge exchange across educational institutions by equipping specialists with the skills needed to address challenges related to monitoring school nutrition. It also emphasized unifying oversight mechanisms among relevant entities, namely Muscat Municipality, the Consumer Protection Authority, and the Ministry of Health, to enhance compliance with health standards. The forum also focused on promoting food safety awareness and healthy nutrition among students, raising awareness of food safety standards in school canteens, and introducing emergency plans for handling food poisoning cases. The forum included specialized papers presented by various entities such as Muscat Municipality, the Consumer Protection Authority, and the Ministry of Health, addressing administrative and professional aspects, as well as discussing best practices to enhance institutional performance. The CPA’s participation included a working paper titled: “Consumer Protection in the School Environment: Rights and Responsibilities of Cooperative Society Tenants”, presented by Dr. Munira Al Fikriya, Media Specialist at the Authority. The paper aimed to raise consumer awareness among school administrations, canteen staff, and students, and to promote a culture of compliance with rights and responsibilities to ensure a safe and fair educational environment. The paper covered three main themes: consumer rights in the school environment, responsibilities of cooperative society tenants, and mechanisms for handling consumer complaints within schools, along with procedures to ensure prompt response and protection of beneficiaries’ rights. The forum concluded with an interactive discussion session that resulted in several practical recommendations to enhance the quality of administrative and financial work in the educational field. The Authority’s recommendations focused on strengthening oversight of school canteens, ensuring the availability of safe food products, mandating clear display of prices and product ingredients, ensuring tenants adhere to approved pricing, and conducting regular product inspections. The recommendations also emphasized training canteen staff on health and safety standards, strengthening partnerships between the Authority and educational institutions, activating clear and rapid communication channels such as school administrations, digital platforms, and hotlines, and ensuring proper documentation and follow-up of complaints. This participation reflects the Authority’s efforts to enhance integration with relevant entities and contribute to achieving Oman Vision 2040 goals, particularly in improving quality of life, ensuring food safety, and building a safe and healthy educational environment for students. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12806Wed, 06 May 2026 00:00:00 GMT The Consumer Protection Authority, represented by the General Directorate of Consumer Services and Market Surveillance, has launched a comprehensive inspection campaign targeting the sectors with the highest number of complaints and reports, as part of its ongoing efforts to enhance compliance, safeguard consumer rights, and improve the quality of services and goods in the markets. The campaign aims to intensify regulatory oversight over establishments operating in these sectors, ensure their compliance with the applicable laws and regulations, address non-compliant practices that have contributed to the rise in complaint indicators, as well as enhance transparency and improve the quality of services provided to consumers. Based on an analysis of data from the Complaints and Reports Registration System (Maidan/Himma) for the period from 1 January 2025 to 16 February 2026, the data indicated that the sectors with the highest number of complaints and reports included the goods and services sector, the vehicles and vehicle repair workshops sector, as well as the electrical and electronic appliances sector. These sectors are vital as they relate directly to consumers’ daily needs and constitute a priority within the Authority’s field inspection plans for the upcoming phase. Accordingly, the Authority has developed an integrated timeline for the implementation of the inspection campaign, which commenced on 26 April and will continue until the end of July 2026, in accordance with a schedule covering priority activities and sectors. These include the vehicles and vehicle repair workshops sector; aluminium workshops, blacksmithing, building materials, and the sale and custom manufacturing of furniture and kitchens sector; the electrical and electronic appliances sector; the consumer goods sector (including food products, cosmetics, accessories, stationery, and others); in addition to the services sector, which includes salons, barbershops, cafés and restaurants, laundry and ironing shops, and tailoring shops. In a statement, Dr. Ahmed Al Busaidi, Director General of the General Directorate of Consumer Services and Market Surveillance at the Authority, affirmed that the launch of this campaign is based on a precise analytical reading of complaint and report indicators, noting that “the Authority treats data as a strategic tool to direct its regulatory efforts towards the sectors with the greatest impact on consumers, thereby enhancing performance efficiency and achieving tangible results on the ground.” He further explained that the campaign aims to enhance compliance with laws, reduce improper practices, and increase confidence in the markets, emphasizing that these efforts are consistent with the Authority’s mandate to protect consumer rights and safeguard their interests, and contribute to achieving the objectives of Oman Vision 2040, particularly with regard to enhancing the competitiveness of the national economy, improving the business environment, and promoting quality of life. Al Busaidi concluded by affirming that the Authority will continue to utilize analytical tools and field monitoring, and coordinate with the relevant authorities to ensure the sustainability of oversight and the development of working mechanisms in line with the aspirations of the upcoming phase, and to strengthen a culture of compliance and responsibility across various economic sectors. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12800Tue, 05 May 2026 00:00:00 GMT The Consumer Protection Authority has issued a consumer warning regarding the circulation of an unbranded magnetic pen intended for children, due to its potential danger to the health and safety of users, particularly children. The Authority explained that the product falls under the category of children’s toys. It is a magnetic pen manufactured in China. Warnings received through the Gulf Aajel rapid alert system indicate that this type of product may pose a serious risk if its magnetic components are swallowed. It further stated that swallowing more than one strong magnet within a short period may cause the magnets to attract each other inside the intestines, which may lead to intestinal twisting, blockages, or perforations in the intestinal walls, posing a direct threat to the child’s health. As part of the measures taken, the Authority confirmed that it followed up on the warning through the relevant official channels and conducted field search and inspection operations by enforcement officers. However, no authorized local distributor for the product was found within the Sultanate of Oman, which suggests that the product may have entered local markets through unofficial channels such as online shopping or importation from neighboring countries. The Authority called upon parents and consumers to avoid purchasing or using this type of product, to ensure that children’s toys are safe and compliant with approved standards, and to closely supervise children while using toys containing small or magnetic parts. The Authority also emphasized the importance of following warnings and notices published through its official website, in addition to the Aajel platform affiliated with the Gulf Standardization Organization, in order to stay informed of the latest updates concerning unsafe products. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12801Tue, 05 May 2026 00:00:00 GMTThe Consumer Protection Authority, represented by the Directorates of Consumer Protection in North Al Batinah and South Al Batinah, participated in the activities of the Unified Gulf Traffic Week 2026, organized by the Royal Oman Police under the slogan "Cross Safely", with the aim of enhancing traffic awareness and consolidating safety concepts among road users. The event is held during the period from 3 May 2026 to 7 May 2026, within the framework of strengthening institutional integration and promoting traffic safety concepts among consumers. The Authority’s participation was through specialized awareness booths on traffic safety, focusing on the risks associated with the use of used tires, and raising awareness of Decision No. (257/2015) concerning the prohibition of the sale and circulation of used tires, given its direct impact on reducing traffic accidents and minimizing human and material losses. The booth also included the display of samples of genuine and counterfeit spare parts for vehicle brake pads, with clarification of the impact of non-compliant parts on vehicle safety and road users, in addition to the distribution of a number of awareness and guidance publications related to tire safety, vehicle recalls, vehicle oils, and other educational materials for exhibition visitors. It is worth noting that this participation comes as part of the Authority’s efforts to raise the level of consumer awareness and promote a culture of traffic safety, in a manner that achieves integration with the competent authorities and contributes to establishing a safe environment for road users, in line with the objectives of Oman Vision 2040 in building an aware society that enjoys the highest standards of safety and quality of life. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12802Tue, 05 May 2026 00:00:00 GMTThe Primary Court in Muscat has issued a judicial ruling convicting a provider and a company engaged in activities related to travel and tourism services for violating the provisions of the Consumer Protection Law promulgated by Royal Decree No. (66/2014), after it was established that they failed to provide the service to the consumer in a proper manner consistent with its nature. The conviction followed proof of their non-compliance in delivering the agreed service in accordance with its intended standard and nature. The details of the case date back to the Consumer Protection Department in Muscat Governorate receiving a complaint from a consumer against a provider and a company operating in travel and tourism-related services. The complainant stated that he had entered into an agreement with them to arrange hotel bookings, tourist tours, and airport transfer services to and from the airport for his planned travel to Thailand in July 2025. However, he was unable to benefit from the agreed services and did not receive any response, thereby demanding a refund of the amount paid, totaling OMR 1283. After completing the procedures of examining the complaint and collecting evidence, the case file was referred to the competent authorities, which initiated legal proceedings, culminating in the issuance of a judgment in the presence of the parties, convicting the first accused in his capacity as the provider and the second accused in its capacity as the company, for the misdemeanor of failing to provide the service to the consumer in a proper manner consistent with its nature. The Court ruled to:  Sentence the first accused to imprisonment for a period of six (6) months.  Impose a fine of OMR 100 on the first accused.  Impose a fine of OMR 100 on the second accused.  Oblige the accused, in their capacity as providers, to refund an amount of OMR 1283 to the civil claimant.  Oblige them to bear the case expenses. The Consumer Protection Authority affirms its continued commitment to following up on complaints and reports received, and to taking the necessary legal measures to ensure the protection of consumer rights. It also calls upon consumers to retain documents, invoices, and contracts evidencing their transactions, and to report any violations through the Authority’s official channels.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12797Mon, 04 May 2026 00:00:00 GMTThe Consumer Protection Department in Al Buraimi Governorate is participating in the Unified Gulf Traffic Week activities, which were inaugurated this morning in Al Buraimi under the patronage of H.E. Abdulsalam Mohammed Al Murshidi, Chairman of the Oman Investment Authority, and in the presence of H.E. Sayyid Dr. Hamad Ahmed Al Busaidi, Governor of Al Buraimi, under the slogan “Cross Safely”, with the participation of several governmental and private entities. The Department’s participation comes through a comprehensive awareness corner that will run for four days, aiming to enhance consumers’ awareness of their rights and responsibilities, and to link traffic safety concepts with safe and responsible consumer behavior, thereby reinforcing a culture of safety and consumer protection across various aspects related to vehicles, goods, and services. The corner introduces visitors to the Vehicle Recall Service, an electronic service launched by the Consumer Protection Authority in cooperation with the Royal Oman Police. It also emphasizes the importance of following up on recalls announced through the Authority’s official website and responding to them, given their direct role in ensuring the safety of consumers and road users. The corner also features samples of counterfeit goods, aiming to raise awareness about their risks and negative impacts on safety, the economy, and consumer rights. In addition, it highlights the decision prohibiting the trading of used tires, along with key regulations and laws related to consumer protection and product safety in the market. The awareness corner keeps pace with technological advancements by utilizing modern interactive tools, including virtual reality headsets that allow visitors to explore a virtual exhibition of genuine and counterfeit goods, as well as experience virtual shopping. These tools contribute to raising awareness of commercial fraud methods and ways to prevent them. The corner also offers children the opportunity to experience the “Young Consumer” app through tablets, helping to instill consumer awareness concepts in a simple and interactive manner. This participation highlights the Consumer Protection Authority’s commitment to intensifying its awareness efforts and strengthening its presence in community events, supporting the development of a well-informed society and consumers who are aware of their rights and responsibilities and capable of making safe and responsible decisions. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12798Mon, 04 May 2026 00:00:00 GMT The Consumer Protection Authority has issued a consumer awareness warning regarding the circulation of a children’s colored candle toy belonging to the Odoo brand, due to the presence of substances that may pose a risk to the health and safety of children. The Authority explained that the warning concerns the product Odoo Creative Candles – Edition Four, model number (B-19180-318), manufactured in China. Test results indicated the possible presence of trace amounts of asbestos, a substance known for its harmful health effects upon exposure. As part of the measures taken, the Authority confirmed that it followed up on the warning through the relevant official channels and conducted field search and inspection operations by enforcement officers. However, no authorized local distributor for the product was found within the Sultanate of Oman, which suggests that the product may have entered local markets through unofficial channels, such as online shopping or importation from neighboring countries. Accordingly, the Authority urged consumers to immediately stop using the product covered by the warning and prevent children from handling it. It also stressed the importance of verifying the safety and source of children’s toys before purchase, and following the instructions and warnings issued by the competent authorities. The Authority reaffirmed the continuation of its efforts to monitor unsafe products, follow up on related warnings, and take the necessary actions, in addition to intensifying awareness and inspection campaigns, thereby contributing to consumer protection and enhancing the safety of products circulated in the market. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12799Mon, 04 May 2026 00:00:00 GMTThe Directorate General of Consumer Protection in North Al Batinah Governorate successfully recovered more than OMR 2,900 for a consumer, following the settlement of a complaint filed against a commercial establishment operating in the vehicle sales sector. The details of the case date back to a complaint submitted by a consumer stating that he had purchased a vehicle from the establishment in question. It was agreed that he would pay an advance amount of OMR 2,260 as the vehicle price, in addition to OMR 560 for shipping and OMR 97 as fees upon the vehicle’s arrival. However, the supplier failed to meet the agreed delivery date, delaying the delivery of the vehicle for more than three months. This prompted the consumer to approach the Directorate General of Consumer Protection in North Al Batinah Governorate, which took the necessary actions, examined the complaint, and reached an amicable settlement between the two parties, resulting in the refund of OMR 2,917 to the consumer. The Directorate General of Consumer Protection in North Al Batinah Governorate affirms its continuous commitment to safeguarding consumer rights, following up on complaints, and addressing them through legal and amicable means, in a manner that ensures justice and enhances confidence in commercial transactions. It also calls upon everyone to report any practices that violate their rights through the approved communication channels.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12795Sun, 03 May 2026 00:00:00 GMTThe Consumer Protection Authority has issued a consumer awareness warning regarding a number of portable chargers belonging to the Anker brand, due to their non-compliance with approved requirements and standard specifications, and the potential risks their use may pose to user safety. The Authority explained that the warning covers the following specific models: A1647, A1652, A1257, A1681, and A1689. Warnings received through the Gulf Aajel rapid alert system indicated that these products may cause overheating or technical malfunctions, which may pose a risk to users during operation. As part of the measures taken, the Authority confirmed that field search and inspection operations were carried out by enforcement officers. However, no authorized local distributor for these products was found within the Sultanate of Oman, which suggests that they may have entered the market through unofficial channels such as online shopping or individual importation from neighboring countries, making it necessary to raise consumer awareness. The Authority called upon consumers to avoid using the chargers covered by the warning and to verify the source of products before purchasing them, especially through online platforms. It also emphasized the importance of following warnings issued through the Authority’s official website and the Aajel platform affiliated with the Gulf Standardization Organization.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12796Sun, 03 May 2026 00:00:00 GMT The Consumer Protection Authority held a media meeting on the morning of 29 April 2026 at JW Marriott Hotel Muscat (Grand Hall) in Al Irfan, presenting to the public a comprehensive picture of what it achieved during 2025, what it is currently working on, and what it aims to implement during the coming phase. This comes within an institutional approach based on transparency, openness to society, and strengthening confidence in the Authority’s regulatory, service, and awareness roles. The meeting served as a platform to present achievements, review indicators, and anticipate the next stage. Sulayem bin Ali bin Sulayem Al Hakmani, Chairman of the Authority, reviewed the most prominent accomplishments achieved during 2025 in the regulatory, service, and awareness fields. He also addressed the Authority’s plans, projects, and programs scheduled for implementation during 2026, in addition to initiatives it intends to pursue in the coming stage to enhance impact, expand services, and improve performance efficiency. The meeting also included an open discussion session, during which media representatives and attendees were given the opportunity to raise questions and inquiries regarding the matters presented, as well as the Authority’s role in protecting consumers, safeguarding their rights, and strengthening balance in the relationship between consumers and suppliers, thereby contributing to a more aware, stable, and secure consumer environment. The Authority stated that during 2025, it carried out 303,776 inspection visits covering 244,892 commercial establishments across the governorates of Sultanate of Oman, with the aim of detecting violations, ensuring compliance with laws and regulations, and closely monitoring market activity. These efforts resulted in the recording of 6,014 violations and the seizure of 84,410 non-compliant goods, reflecting the Authority’s extensive field presence and continued market oversight. The Authority also strengthened integrated work with relevant entities through the implementation of more than 319 joint campaigns linked to 31 sectors and topics across different governorates, in addition to covering approximately 2,742 commercial establishments under certain joint efforts, clearly emphasizing the importance of institutional partnership in achieving more effective and sustainable oversight. The Authority explained that during the year it received 34,242 complaints and 6,568 reports through its various channels. It managed to address 93% of reports within 3 days, while 96% were closed within 10 days. It also closed 94.2% of all received complaints, equivalent to 32,241 complaints, reflecting the efficiency of its follow-up system and speed of response. As part of its policy of promoting amicable solutions and safeguarding rights, the Authority successfully resolved 22,652 complaints through friendly settlements, recovering more than OMR 7 million for consumers. Meanwhile, 3,595 complaints were referred to the Public Prosecution in accordance with approved legal procedures. The Contact Center also received 51,177 calls, ranging between inquiries, complaints, reports, and observations, in addition to processing more than 15,000 requests related to the Authority’s services and procedures. In the context of service development and efficiency enhancement, the Authority pointed to achieving 100% digitization of its seven main services during 2025, including: Receiving complaints Receiving reports Approving service lists Adding products Price approvals Recall and warning services Visitor services This contributes to faster completion, improved beneficiary experience, and reduced need for in-person attendance, in line with digital transformation trends and improved government service quality. In the preventive field, the meeting reviewed efforts undertaken to protect consumers from defective goods and vehicles. During the year, the Authority issued 12 warnings and announced 48 recalls involving 29,993 vehicles and products, distributed as follows: 20,490 vehicles 8,724 devices 779 other products This reflects a proactive approach toward consumer protection and strengthening safety and confidence in the market. On the awareness side, the Authority continued its community presence through the upgraded Consumer Protection Exhibition, which welcomed more than 2,700 visitors, in addition to implementing 34 external participations during the period 2024–2025, as part of efforts to spread consumer awareness and reinforce preventive culture in society. The Authority affirmed at the conclusion of the meeting that what was achieved during 2025 was not merely numerical indicators, but rather the outcome of integrated institutional work combining effective oversight, efficient service, rapid response, partnership, and digital transformation, in line with the goals of Oman Vision 2040 and reinforcing the Authority’s role as an institution striving to protect consumers, safeguard their rights, and contribute to building a fairer, more reliable, and more stable market. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12792Thu, 30 Apr 2026 00:00:00 GMT The Consumer Protection Authority participated in the awareness corner accompanying the activities of the Obaida Entrepreneurship Forum 2026, organized by Obaida Muslim School (908) in partnership with the Omani Women’s Association in Al Amerat, held at the association’s headquarters in the wilayat. The event was held under the patronage of Dr. Abdullah Khalfan Al Shibli, Director of the Student Guidance and Counseling Department at the Directorate General of Education in Muscat Governorate. The Authority’s awareness corner witnessed a wide turnout from attendees. The Authority’s participation aimed to highlight its efforts in ensuring the safety of consumer products and achieving a healthy and safe environment for consumers, in addition to raising awareness about the risks of non-compliant products that may harm the health and safety of community members. Samples of non-compliant goods seized from the markets were displayed to demonstrate the extent of risks consumers may face. The Authority also provided practical guidance on sound purchasing culture and introduced attendees to the mechanism for submitting reports and complaints to safeguard consumer rights, as well as highlighting the various services it provides as part of its regulatory and awareness role. Through this participation, the Consumer Protection Authority reaffirmed its continuous commitment to enhancing community awareness, protecting consumer rights, and ensuring a healthy and safe market environment. Its presence at the Obaida Entrepreneurship Forum 2026 reflects its ongoing efforts to promote sound consumer culture and reinforce the values of shared responsibility between educational and community institutions to achieve national development goals.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12793Thu, 30 Apr 2026 00:00:00 GMT The competent court has ruled to convict the establishment and its owner for failing to provide the service to the consumer in a proper manner consistent with its nature, following a complaint submitted by a consumer regarding the execution of door manufacturing and installation works. The details of the case date back to an agreement between the consumer and a worker affiliated with the establishment to manufacture and install a number of doors for his house. The consumer paid an advance amount of OMR 750, and later paid an additional amount, bringing the total to OMR 1,300, distributed over two invoices. After the completion of the work, the delivery of the doors was delayed. Upon visiting the workshop, it was found to be closed, and the consumer was unable to contact the worker. Upon following up on the complaint, the owner of the establishment stated that the worker was not under his sponsorship, and that he had unlawfully used the establishment’s invoices and contracted with the consumer illegally. Accordingly, the matter was investigated and referred to the competent authorities. The court subsequently issued its judgment convicting both parties and imposing a financial fine of OMR 200, with one of them obligated to pay OMR 1,300 to the consumer as civil compensation, in addition to obligating the other party to bear the litigation expenses.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12794Thu, 30 Apr 2026 00:00:00 GMT The Consumer Protection Authority, in cooperation with Reliable International LLC (Saud Bahwan Group), has launched a recall campaign for (17) vehicles of the Kia Carnival (KA4), Kia Sorento (MQ4), and Kia Tasman (TK) models, manufactured during the period from July to September 2025, effective from 26 April 2026, as part of its continued efforts to enhance road safety and protect consumers. This recall is due to an electrical fault in the instrument cluster, which may cause it to temporarily stop functioning while driving, preventing the display of essential information such as the speedometer, Tire Pressure Monitoring System (TPMS) indicator, and other critical indicators. Accordingly, the affected vehicles will be checked according to the Vehicle Identification Number (VIN) list, and the instrument cluster software will be updated in accordance with the recommendations of Kia Corporation. The Authority confirms that all affected vehicles will be inspected and repaired free of charge, without any cost to the owners. The Consumer Protection Authority emphasizes that such recalls reflect its ongoing commitment to reviewing products offered in the Omani market and ensuring their compliance with safety standards, thereby strengthening consumer confidence and supporting the objectives of Oman Vision 2040 in building a safe market that provides protection for society. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12790Wed, 29 Apr 2026 00:00:00 GMTThe Consumer Protection Authority participated in the awareness corner accompanying the event “Healthy Generation / Nourishing Awareness... Shaping the Future”, organized by Al Sahbaa Bint Rabeea Basic Education School (Grades 10–12) in Al Amerat, in cooperation with Al Nahda Health Center, under the patronage of Dr. Abdullah Khalfan Al Shibli, Director of the Career Guidance and Student Counseling Department at the General Directorate of Education in Muscat Governorate, in the presence of several officials and concerned parties. This participation comes within the Authority’s continuous efforts to spread the culture of safe consumption and enhance community awareness. The Authority’s awareness corner witnessed wide engagement from the administrative and teaching staff, school students, guests from neighboring schools, and participating entities. The Authority’s participation focused on highlighting its role in ensuring the safety of consumer products and creating a healthy and safe environment for society. Samples of non-compliant goods seized from markets were displayed, in addition to providing guidance on purchasing awareness and introducing the mechanism for submitting reports and complaints to protect consumer rights, as well as presenting the various services offered by the Authority. During the sponsor’s visit, the Authority also reviewed its efforts in receiving school visits to the Authority’s exhibition at its headquarters, emphasizing the importance of building and strengthening partnerships with relevant entities to support awareness messages and achieve broader community impact. The Authority received special praise from the event sponsor, who expressed appreciation for its distinguished efforts in serving the community. The participation of the Consumer Protection Authority in this event comes as part of its strategy aimed at enhancing public awareness of the risks of non-compliant products and promoting a culture of safe consumption, thereby contributing to achieving its awareness objectives and supporting Oman Vision 2040 toward a conscious society enjoying a healthy and safe environment. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12791Wed, 29 Apr 2026 00:00:00 GMT The Consumer Protection Authority will hold its media briefing on Wednesday morning, 29 April 2026, at the JW Marriott Hotel (Grand Ballroom) in Al Irfan City, to showcase the Authority’s key achievements and efforts for 2025, in a step that reflects its institutional approach founded on transparency, openness to the community, and strengthening confidence in its regulatory, service, and awareness-raising roles. The briefing is expected to serve as a platform to present the Authority’s key achievements during 2025 across various fields, and to review indicators related to its performance in the regulatory, service, and awareness domains, in addition to highlighting its efforts to strengthen consumer protection and safeguard consumer rights, in a manner that reflects the level of development in its institutional performance. The briefing will also include a presentation of the Authority’s future initiatives, which it intends to pursue with the aim of expanding the scope of its services, enhancing the efficiency of its performance, and strengthening its impact on society in line with market developments. As scheduled, the briefing will provide an interactive segment through responses to media questions, offering journalists and attendees the opportunity to raise questions and inquiries regarding the matters presented and the Authority’s role in regulating the relationship between consumers and suppliers. It is worth noting that this briefing comes within the framework of the Authority’s commitment to effective communication with various segments of society, and to presenting its future directions with transparency, in a manner that enhances consumer confidence and supports efforts aimed at building a more informed and stable consumer environment. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12785Tue, 28 Apr 2026 00:00:00 GMT The Consumer Protection Authority, in cooperation with Mohsin Haider Darwish Vehicles LLC, has launched a recall campaign for 29 Land Rover Defender vehicles, with the campaign commencing on 23 April 2026. This campaign comes due to a potential defect in certain vehicles, whereby the lower seat belt anchorage bracket for the third-row seat may contain a weld stud that does not meet the strength standards approved by the International Organization for Standardization, as a result of contamination in materials supplied by the vendor. The corrective action to be undertaken will consist of modifying the third-row seat belt anchorage bracket in order to remedy the defect and enhance the level of safety for users. The Authority confirms that such recalls come within the framework of its continuous efforts to monitor products circulated in the markets and to ensure suppliers’ compliance with quality and safety standards, calling upon consumers to verify whether their vehicles are included in the campaign and to contact the authorized dealer to undertake the necessary action for their safety. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12786Tue, 28 Apr 2026 00:00:00 GMT The Primary Court in Salalah issued a judicial ruling against one of the car sales companies in Dhofar Governorate for failing to comply with the warranty of services provided by the company to the consumer in the proper manner. The details of the case date back to the receipt by the Directorate General of Consumer Protection in Dhofar Governorate of a complaint from a consumer stating that there were problems with the vehicle during the first two weeks from the date of purchase. After informing the company thereof, the company refused to repair the vehicle defects during the warranty period, refund its value, or replace it with a new vehicle. Accordingly, the Directorate took the procedures followed in this regard by examining the complaint, after which a technical expert was appointed who confirmed the existence of multiple problems in the vehicle affecting its overall performance, such as the non-responsiveness of safety systems. The case was then referred to the Public Prosecution, which in turn referred it to the Primary Court in Salalah, which issued the above-mentioned ruling convicting the company and its representative. The judgment of the Court of Appeal ruled to convict the company and its representative of the misdemeanor of the supplier’s failure during the warranty period to repair the defect in the victim’s vehicle, refund its value, or replace it, which constitutes a violation of Consumer Protection Law under Articles (39) and (40) of the Consumer Protection Law and Article (15) of its Executive Regulation. For these reasons, the Court ruled in presence of the parties to convict the company and its representative and impose a fine of OMR 5,000 for failure during the warranty period to repair the defect in the victim’s vehicle, refund its value, or replace it, and a fine of OMR 2,000 for failure to guarantee the provision of the service within a period proportionate to its nature as stipulated under Article (39) of the Consumer Protection Law. The Consumer Protection Authority calls upon all traders and suppliers to comply with the provisions of the Consumer Protection Law, its Executive Regulation, and the decisions implementing the same. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12787Tue, 28 Apr 2026 00:00:00 GMT Dr. Abdulhakim Abdullah Al-Ghailani, Acting Director General of the Directorate General for Consumer Protection in the Governorate of North Al Batinah, convened an expanded meeting with suppliers and traders in the Governorate to examine the implications of exceptional market conditions and to discuss the key challenges currently affecting commercial activity and the availability of essential goods. This meeting was held within the framework of the Directorate’s commitment to strengthening direct engagement with stakeholders in the commercial sector, in a manner that supports market stability and safeguards consumer rights. The meeting addressed a number of key themes, most notably the status of supply chains, the availability of goods, and the challenges associated with importation and supply operations. It also included a discussion on the impact of economic variables on prices and on the purchasing power of consumers. Furthermore, several proposals and solutions were reviewed with the aim of mitigating the adverse effects of the exceptional conditions, ensuring the continued smooth flow of goods and services, and enhancing cooperation between the competent authorities and suppliers and traders during the forthcoming period. Dr. Al-Ghailani emphasized the importance of integration, coordination, and concerted efforts among all relevant parties to ensure market stability within the Governorate, maintain the balance between supply and demand, and foster a stable commercial environment. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12788Tue, 28 Apr 2026 00:00:00 GMT The “Language of Hope.. Bridges Without Borders” initiative concluded in Al Dakhiliyah Governorate. The initiative was organized by the Consumer Protection Department in Al Dakhiliyah Governorate, in partnership with Al Dakhiliyah Governorate and the Directorate General of Education in Al Dakhiliyah Governorate, as part of the Arab Deaf Week 2026 celebrations in the Sultanate of Oman, with the participation of several government entities and the attendance of officials, specialists, and persons with hearing disabilities. The closing ceremony was held under the patronage of Ahmed Salem Saif Al Toobi, in a scene reflecting institutional commitment to empowering the deaf and hard of hearing community and strengthening their active presence in society. The initiative aimed to enhance consumer awareness among various segments of society and to enable deaf and hard of hearing persons to understand their rights and obligations as consumers, in addition to developing communication skills in sign language, thereby contributing to improving the quality of services provided to them and reinforcing the concepts of inclusion and integration. Prior to the ceremony, a training workshop entitled “Methods of Communication with Persons with Hearing Disabilities” was organized on 22 and 23 April 2026, targeting a number of customer service employees in public and private institutions in Al Dakhiliyah Governorate, focusing on developing effective communication skills with this group. The ceremony included a speech by Ali Salem Marhoon Al Hadhrami, who emphasized the importance of establishing a culture of consumer awareness and the role of qualitative initiatives in strengthening institutional integration and serving the community. The program also included awareness and interactive segments, including a purposeful theatrical performance presented by students of Sultan bin Saif Basic Education School, portraying realistic situations related to consumer issues, in addition to hosting an inspiring human experience presented by Fatima Mohammed Al Busaidi, reflecting meanings of determination and challenge. At the conclusion of the ceremony, participating and supporting entities were honored in appreciation of their contributions to the success of the initiative. Attendees also visited the accompanying awareness booths, which included booths of the Consumer Protection Department in Al Dakhiliyah Governorate, the Directorate General of Education in Al Dakhiliyah Governorate, the Directorate General of Social Development, and Nizwa Referral Hospital. This initiative affirms the importance of integrated efforts among various entities to build a more aware and inclusive society and to ensure that services reach all groups efficiently and fairly, in alignment with the objectives of Oman Vision 2040. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12789Tue, 28 Apr 2026 00:00:00 GMT The Primary Court in the Wilayat of Barka issued five court rulings convicting a commercial establishment and its owner, after they were found to have violated the provisions of the Consumer Protection Law issued by Royal Decree No. (66/2014) and its Executive Regulations. The violations related to failure to provide services properly, in addition to issuing invoices to consumers in unclear handwriting. The court imposed a total fine of OMR 800 on the convicted parties, ordered them to pay the criminal case expenses, and referred the civil claims submitted by the affected consumers to the competent civil court for adjudication. The details of the case date back to the Consumer Protection Department in Barka receiving several complaints from consumers who had contracted with the same establishment, which operates in the field of blacksmithing and aluminum installation, to manufacture and install doors and windows. The consumers reported delays in carrying out the agreed works, procrastination in delivering them within the specified timeframe, and defects in the quality of implementation and installation, in a manner inconsistent with the nature of the contracted service. Accordingly, the competent department initiated its legal procedures. After completing the complaint files and gathering the necessary evidence, it was established that the supplier had breached its obligations toward the consumers. The case file was then referred to the competent judicial authorities to take the necessary legal action. After reviewing the facts of the cases and the evidence presented, the court issued its rulings convicting the commercial establishment and its owner of the misdemeanor of failing to provide the service properly and in accordance with its nature, in addition to the violation of issuing unclear invoices to consumers. The Consumer Protection Authority affirmed its continued efforts to intensify its supervisory and legal measures to protect consumer rights. It stressed that it will not hesitate to take legal action against anyone who breaches their obligations or violates consumer rights. The Authority also called on consumers to retain invoices, contracts, and documents that prove their transactions, in order to safeguard their rights when submitting reports or complaints. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12783Mon, 27 Apr 2026 00:00:00 GMT The Consumer Protection Authority, in cooperation with Towell Auto Centre LLC, has launched a recall campaign for 38 Mazda CX-90 vehicles manufactured during the period from August 2023 to December 2025, with the campaign commencing on 23 April 2026. This campaign comes due to a potential defect in certain vehicles equipped with manually adjustable seats, whereby a sudden drop in the seat height level of the driver’s seat or front passenger seat may occur while driving, which may result in a seating position that is uncomfortable or unsuitable for the driver. The corrective action to be undertaken shall consist of replacing the seat torsion bar with a new and improved part in order to remedy the defect and ensure the safety of users. The Authority confirms that such recalls come within the framework of its continuous efforts to monitor products circulated in the markets and to ensure suppliers’ compliance with quality and safety standards, calling upon consumers to verify whether their vehicles are included in the campaign through the dedicated recalls and warnings website, or by contacting the authorized dealer to undertake the necessary action. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12784Mon, 27 Apr 2026 00:00:00 GMTThe Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Consumer Protection Office in Al Suwaiq, successfully reached an amicable settlement between a consumer and a commercial establishment specialized in the sale and import of vehicles in North Al Batinah Governorate. The settlement provided for the cancellation of the sale contract and the recovery of an amount of OMR 1,830, after it was established that the consumer had been subjected to fraud and misrepresentation. This comes within the Authority’s efforts to ensure the protection of consumer rights and to promote the principles of transparency and fairness in commercial transactions. The details of the incident relate to a consumer purchasing a vehicle that was advertised on a social media platform. Upon receiving and inspecting the vehicle, it was found to have been involved in a major accident that had affected the chassis. When the seller was confronted with all the defects, he engaged in procrastination and delay in refunding the vehicle’s price and continued doing so for nearly two months without result, which constitutes a clear violation of the principles of transparency and integrity adopted in commercial dealings. Based on the complaint submitted by the consumer, the Consumer Protection Office in Al Suwaiq initiated the necessary legal procedures and verified the incident by communicating with the concerned parties. These efforts resulted in reaching an amicable settlement providing for the cancellation of the sale and the refund of the full amount paid by the consumer, amounting to OMR 1,830. The Authority emphasizes the importance of suppliers’ full disclosure of the condition of vehicles and their technical history at the time of sale, and warns against concealing defects that affect consumer rights. It also affirms its continued efforts to follow up on such cases to ensure the protection of consumer rights and to enhance a fair and transparent commercial environment. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12779Sun, 26 Apr 2026 00:00:00 GMThe Court of First Instance in Barka issued a judicial judgment convicting a commercial establishment for violating the provisions of the Consumer Protection Law promulgated by Royal Decree No. (66/2014), due to its failure to provide the service in a proper manner and its failure to issue an invoice to the consumer. The details of the incident date back to the receipt by the Consumer Protection Department in Barka of a complaint from a consumer, stating that he had contracted with a commercial establishment to repair a vehicle during the month of August 2024 to fix the vehicle computer at a cost of OMR 550, and he paid an advance amount of OMR 350. However, the establishment failed to repair the fault and continued to delay, and also failed to refund the agreed amount, in addition to not issuing an invoice to the consumer, which prompted him to file a complaint requesting the commercial establishment to refund the amount. After taking the necessary legal procedures, the complaint was referred to the Public Prosecution, where the violation was established. Accordingly, the Court ruled to convict the accused and impose a financial penalty for the charge of failure to provide the service in a proper manner, and a financial penalty for failure to issue an invoice, with the merging of the two penalties. The Court also ordered the refund of the advance payment amounting to OMR 350, in addition to compensation amounting to OMR 200 for damages, with suspension of the criminal penalty enforcement in the event of compliance with the civil judgment within the specified period. The Consumer Protection Authority affirmed its continued efforts to monitor the compliance of commercial establishments with applicable laws and regulations, and to enforce legal measures against violators, in a manner that ensures the protection of consumer rights and enhances confidence in commercial transactions. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12780Sun, 26 Apr 2026 00:00:00 GMTWithin the framework of efforts aimed at strengthening community communication, the Department of Consumer Protection in Al Dakhiliyah Governorate, in partnership with the Office of the Governor of Al Dakhiliyah, is implementing the “Language of Hope… Bridges Without Borders” initiative, which targets 90 participants from front-line employees in government entities, military institutions, and the private sector, in addition to job seekers. This initiative comes as a confirmation of the keenness of the Consumer Protection Authority to enhance communication channels with the deaf and mute community and to activate the role of sign language as a fundamental means that supports social integration, in line with the objectives of Oman Vision 2040 in promoting social solidarity and the active participation of all segments of society. The initiative is launched through a workshop held over two days during the period from 22 to 23 April, in conjunction with Arab Deaf Week, and aims to raise awareness of the importance of sign language, qualify employees of government entities in its basic principles, involve the deaf and mute community in awareness activities, and enable job seekers to acquire communication skills that enhance their readiness for the labor market. The organizers of the initiative affirmed that “Language of Hope… Bridges Without Borders” is not merely a training activity, but rather a community message that underscores the ability of sign language to break barriers and build bridges of effective communication, thereby enhancing the values of inclusivity, social justice, and solidarity among institutions and the deaf and mute community.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12775Thu, 23 Apr 2026 00:00:00 GMT Due to failure to comply with settlements with consumers, and within the framework of the efforts undertaken by the Consumer Protection Authority in following up on complaints and ensuring that suppliers adhere to settlements concluded with consumers, Consumer Protection Authority has closed a commercial establishment operating in the home furniture sector, for its failure to comply with the implementation of settlements agreed upon with a number of consumers. The details of the case relate to the receipt of complaints from consumers indicating that the establishment failed to implement what had been agreed upon under previous settlements, which necessitated the intervention of the Authority and the taking of the necessary legal measures against it, leading to the issuance of a closure decision. The Authority affirms that compliance with amicable settlements constitutes a legally binding obligation enforceable by law, and that it will not hesitate to take deterrent measures against any establishment that violates such obligations, in a manner that ensures the protection of consumer rights and enhances confidence in the market.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12776Thu, 23 Apr 2026 00:00:00 GMT Within the framework of the efforts undertaken by the Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Consumer Protection Office in Wilayat Al Suwaiq, it has successfully recovered amounts owed to consumers totaling (4110) Omani Riyals. This followed the receipt of a number of complaints and the conclusion of amicable settlements between consumers and the complained-against parties, which resulted in the voluntary refund of the amounts paid. The complaints received varied between violations of consumer rights, failure to perform the agreed services, delays in delivering such services in a proper manner, as well as failure to adhere to the specified timelines, which prompted consumers to file complaints and demand the recovery of the amounts paid. The office initiated the taking of the necessary legal measures and communicated with the parties to the complaints, which resulted in reaching amicable settlements providing for the refund of the amounts to consumers, totaling (4110) Omani Riyals. The Consumer Protection Authority emphasizes the importance of suppliers’ compliance with the terms of contracts concluded with consumers and the fulfillment of agreed services. It also reaffirms its commitment to following up on such cases in a manner that ensures the protection of consumer rights and enhances confidence in the market. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12777Thu, 23 Apr 2026 00:00:00 GMT The Consumer Protection Authority, in cooperation with Oman Marketing and Services Company (OMASCO), has launched a recall campaign for a number of Honda Odyssey vehicles from model years 2018, 2019, 2021, and 2022, due to a defect in the side airbags and side curtain airbags that may cause them to deploy unintentionally in certain situations, such as when driving over potholes or speed bumps or when subjected to strong impacts, which may increase the likelihood of injuries. The recall includes 125 vehicles, distributed as follows: 38 vehicles from model year 2018, 57 vehicles from model year 2019, 16 vehicles from model year 2021, and 14 vehicles from model year 2022. The corrective measures involve updating the SRS control unit software through safe reprogramming. In cases where an Event Data Recorder (EDR) crash record is present in the unit, it will be replaced with a new unit. The Authority emphasizes the importance of consumers’ response to recall campaigns and the need to promptly undertake the necessary repairs to ensure their safety and the safety of road users.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12778Thu, 23 Apr 2026 00:00:00 GMT