<![CDATA[ http://pacp.gov.om/?amp;rss=news ]]><![CDATA[ News RSS Feed ]]><![CDATA[ en-US ]]>Judicial officers at the Consumer Protection Department in Al Dakhiliyah Governorate have seized several commercial establishments found selling products that violate the Consumer Protection Law, its Executive Regulations, and the decisions and circulars issued by relevant government authorities. This action comes as part of the Authority’s ongoing efforts to safeguard consumer health and ensure the safety of products circulating in the market. The case was uncovered during inspection, investigation, and market monitoring campaigns carried out by judicial officers across commercial establishments and markets in the governorate. The inspections revealed a number of violative products in several stores, with a total of 835 seized items. These included 52 expired products, 575 insecticide products classified as unlicensed agricultural products according to a report issued by the Ministry of Agriculture, Fisheries and Water Resources, and 105 products containing images deemed contrary to public morals, in violation of Decision No. 697/2015 under the Consumer Protection Law. All seized products were confiscated, and administrative violations exceeding OMR 600 were issued in accordance with the Consumer Protection Law, its Executive Regulations, and the relevant decisions and circulars. The Consumer Protection Authority emphasized that these inspection visits form part of its continuous regulatory plan aimed at combating unlawful practices and preventing unsafe products from entering the market. The Authority also urged members of the public to report any observed violations through its approved communication channels, reinforcing the principles of community partnership and supporting national efforts to enhance quality of life and achieve the objectives of Oman Vision 2040.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12868Sun, 14 Jun 2026 00:00:00 GMTThe Directorate General of Consumer Protection in North Al Batinah Governorate successfully seized large quantities of smokeless chewing tobacco products at a site within the governorate, as part of its continuous regulatory efforts to protect the health and safety of consumers and curb the circulation of prohibited products. The details of the seizure stem from information received by the Directorate indicating that expatriate workers were exploiting a site to engage in the sale and circulation of smokeless chewing tobacco and its derivatives in violation of the applicable laws and regulations. Accordingly, after completing the necessary legal procedures and obtaining the required authorizations from the competent authorities, the site was raided, and large quantities of prohibited products and materials used in their preparation and packaging were seized. The seizure operation resulted in the confiscation of (1,729) bags of “Pan Bahar”, (11) packs of chewing tobacco (Beel), (500) bags of chewing tobacco, in addition to (51) kilograms of raw supari, (400) empty packaging bags, and (1,000) bundles of tying and packaging materials, bringing the total quantity of seized smokeless chewing tobacco products to more than (2,200) bags and packs. During the operation, cash amounts suspected to be proceeds from the sale and promotion of these prohibited products were also found, further confirming the existence of an unlawful activity aimed at circulating products that pose risks to the health and safety of consumers. All seized items and confiscated cash amounts have been retained pending referral of the case file to the Public Prosecution and the completion of the legal procedures against the violators. The Consumer Protection Authority affirms its continued regulatory efforts to combat the circulation of prohibited goods and products and calls upon members of the public to cooperate by reporting any unlawful practices that may endanger the health and safety of consumers, thereby contributing to strengthening consumer protection and safeguarding consumer rights. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12863Thu, 11 Jun 2026 00:00:00 GMTThe Consumer Protection Authority, in cooperation with the relevant authorities, has launched a recall campaign for 95 vehicles comprising GMC Yukon, Cadillac Escalade, Chevrolet Tahoe, and Chevrolet Suburban models from the 2022 model year. This initiative forms part of the Authority’s ongoing efforts to monitor vehicle safety and ensure that suppliers address technical defects that may affect consumer safety. The recall campaign includes 23 GMC Yukon vehicles, 16 Cadillac Escalade vehicles, 55 Chevrolet Tahoe vehicles, and one Chevrolet Suburban vehicle. The recall is attributed to the possibility of a defect in the transmission control valve. Over time, this defect may result in a gradual loss of pressure within the valve, potentially causing harsh gear shifts. In rare cases, it may lead to a temporary or permanent lock-up of the rear wheels while driving, thereby increasing the risk of an accident. Dealers will remedy the defect by installing new software for the Transmission Control Module (TCM) in the affected vehicles at no cost to consumers. The Consumer Protection Authority affirms its continued commitment to monitoring recall campaigns in coordination with suppliers to ensure the implementation of the necessary corrective measures, thereby enhancing consumer safety and safeguarding consumer rights. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12864Thu, 11 Jun 2026 00:00:00 GMTThe Consumer Protection Department in Al Wusta Governorate, in cooperation with the Directorate of Commerce, Industry and Investment Promotion in the Governorate, carried out a joint inspection campaign targeting a number of fuel stations and commercial establishments located along the road leading to Dhofar Governorate. This initiative forms part of the early preparations for the Dhofar Khareef Season, one of the Sultanate of Oman’s most prominent tourism seasons, which annually witnesses a large influx of visitors and tourists from within and outside the Sultanate. The campaign aimed to enhance the readiness of commercial and service establishments situated along the tourism route and to ensure their compliance with the laws and regulations governing commercial activities, thereby contributing to the provision of a safe consumer environment and high-quality services that meet the needs of travellers and tourists during the season. The campaign also focused on verifying the safety and suitability of goods offered for consumption, ensuring price transparency, confirming suppliers’ compliance with the issuance of invoices, and monitoring the quality of services provided at fuel stations and their affiliated facilities. The campaign further included field visits to the targeted establishments and awareness activities for their owners and employees regarding the importance of complying with the relevant legislation and the necessity of improving service standards in a manner that reflects the Sultanate’s civilised image and enhances the experience of visitors travelling to Dhofar Governorate through Al Wusta Governorate, which serves as one of the principal transit points during the Khareef Season. This campaign comes within the framework of ongoing regulatory and awareness efforts aimed at promoting market stability, safeguarding consumer rights, and enhancing compliance levels among commercial establishments, thereby contributing to the provision of safe and fair goods and services for consumers. The Consumer Protection Department in Al Wusta Governorate affirmed its continued implementation of proactive inspection programmes and campaigns in cooperation with the relevant authorities, in a manner that strengthens the efficiency of the regulatory system and reinforces the principles of transparency and fairness in commercial transactions, while supporting the objectives of Oman Vision 2040 aimed at building a sustainable competitive economy, an attractive investment environment, and high-quality services that place the consumer at the centre of development priorities. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12865Thu, 11 Jun 2026 00:00:00 GMTThe Consumer Protection Authority participated in the specialized seminar on Urban Planning and Smart Cities for the Sultanate of Oman, hosted by the People's Republic of China and organized by the Academy for International Business Officials of the Ministry of Commerce of China (AIBO), with the participation of a number of officials and specialists from various entities and institutions. Representing the Authority in the programme are Mr. Khalid Salem Al Siyabi, Director of the Market Regulation and Monitoring Department and Official Spokesperson of the Consumer Protection Authority, and Dr. Saif bin Rashid Al Saidi, Director of the Consumer Services and Market Monitoring Department at the Directorate General of Consumer Protection in North Al Batinah Governorate. The participation aims to enhance the exchange of expertise and knowledge in the fields of sustainable urban planning, smart cities, and digital transformation, as well as to review leading international experiences in the development of government services and the enhancement of institutional performance efficiency, thereby supporting sustainable development efforts and improving the quality of services provided to consumers. The programme includes a number of scientific lectures, specialized workshops, and field visits showcasing the latest practices and global experiences in smart urban management, urban planning, and the utilization of modern technologies and innovation in the development of cities and public services. This participation comes within the framework of the Authority’s commitment to developing the capabilities of its national workforce, strengthening its presence in specialized international programmes, and benefiting from global experiences and expertise in a manner that positively contributes to institutional development and the advancement of the consumer protection system in the Sultanate of Oman. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12866Thu, 11 Jun 2026 00:00:00 GMTThe Consumer Protection Department in Al Wusta Governorate, in cooperation with the Directorate of Commerce, Industry and Investment Promotion in the Governorate, carried out a joint inspection campaign targeting a number of fuel stations and commercial establishments located along the road leading to Dhofar Governorate. This initiative forms part of the early preparations for the Dhofar Khareef Season, one of the Sultanate of Oman’s most prominent tourism seasons, which annually witnesses a large influx of visitors and tourists from within and outside the Sultanate. The campaign aimed to enhance the readiness of commercial and service establishments situated along the tourism route and to ensure their compliance with the laws and regulations governing commercial activities, thereby contributing to the provision of a safe consumer environment and high-quality services that meet the needs of travellers and tourists during the season. The campaign also focused on verifying the safety and suitability of goods offered for consumption, ensuring price transparency, confirming suppliers’ compliance with the issuance of invoices, and monitoring the quality of services provided at fuel stations and their affiliated facilities. The campaign further included field visits to the targeted establishments and awareness activities for their owners and employees regarding the importance of complying with the relevant legislation and the necessity of improving service standards in a manner that reflects the Sultanate’s civilised image and enhances the experience of visitors travelling to Dhofar Governorate through Al Wusta Governorate, which serves as one of the principal transit points during the Khareef Season. This campaign comes within the framework of ongoing regulatory and awareness efforts aimed at promoting market stability, safeguarding consumer rights, and enhancing compliance levels among commercial establishments, thereby contributing to the provision of safe and fair goods and services for consumers. The Consumer Protection Department in Al Wusta Governorate affirmed its continued implementation of proactive inspection programmes and campaigns in cooperation with the relevant authorities, in a manner that strengthens the efficiency of the regulatory system and reinforces the principles of transparency and fairness in commercial transactions, while supporting the objectives of Oman Vision 2040 aimed at building a sustainable competitive economy, an attractive investment environment, and high-quality services that place the consumer at the centre of development priorities. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12867Thu, 11 Jun 2026 00:00:00 GMTThe Court of First Instance in the Wilayat of Barka issued five judicial rulings convicting a number of commercial establishments and their owners after it was proven that they had violated the provisions of the Consumer Protection Law promulgated by Royal Decree No. (66/2014) and its Executive Regulation, due to their failure to provide services and comply with consumer rights. The cases stemmed from several complaints received by the Consumer Protection Department in Barka from consumers who had dealt with various commercial establishments operating in the automotive, electrical appliances, and furniture sectors. The violations included failure to issue purchase invoices and failure to respond to requests to repair defects or replace defective goods during the warranty period. Consequently, the affected consumers filed official complaints requesting refunds, replacement of the goods, and compensation for the damages incurred. Upon examining the evidence and facts, the Court concluded that the establishments and their owners were guilty of the misdemeanour of failing to refund, replace, or exchange goods upon the discovery of defects during the warranty period, in accordance with the provisions of the Consumer Protection Law. Accordingly, the Court imposed fines totaling OMR 2,495 on the offenders, with the execution of the penalties suspended subject to the settlement of outstanding obligations. The convicted parties were also ordered to bear the costs of the criminal proceedings and the fees of the technical experts who examined the defects in the disputed goods. Furthermore, the Court referred the civil claims submitted by the affected consumers to the competent Civil Court for adjudication. The Consumer Protection Authority reaffirmed its commitment to enforcing laws and regulations with firmness, emphasizing the importance of businesses issuing invoices to consumers and fully complying with warranty obligations relating to goods and services in order to safeguard consumer rights. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12862Wed, 10 Jun 2026 00:00:00 GMTThe Courts of First Instance in Nizwa and Izki have issued various judicial rulings against commercial establishments operating in the fields of vehicle maintenance, contracting, and the manufacture and installation of doors for violating the Consumer Protection Law and its Executive Regulation. The judgments resulted in convictions and the imposition of financial penalties. The facts of the first case are summarized as follows: The Consumer Protection Department in Al Dakhiliyah Governorate received a complaint from a consumer stating that he had contracted with a commercial establishment specializing in vehicle refurbishment and maintenance to repair the radiator fan noise in his vehicle within a specified period. However, the establishment delayed the work and failed to provide the service properly and within the agreed timeframe. Accordingly, the Department initiated the necessary procedures and referred the case file to the Public Prosecution, which in turn referred it to the competent court. The court issued a judgment convicting the representatives of the establishment of the misdemeanor of failing to provide the service in the manner agreed upon and in accordance with its nature, and sentenced each of them to a fine of OMR 100, in addition to bearing the legal costs, while referring the civil claim to the competent division. In a second case, the Department received a complaint from a citizen against a commercial establishment that had undertaken to carry out interior and exterior design works for his residence. The establishment breached the contractual terms and failed to complete and deliver the assigned works within the agreed deadline and according to the required specifications. Following the completion of investigations by the Public Prosecution, the court convicted the representative of the establishment of the misdemeanor of failing to provide the service in the manner agreed upon and in accordance with its nature, and imposed a fine of OMR 100 in favour of the public right, in addition to obligating him to pay the judicial costs arising from the case. As for the third case, it concerned a complaint filed by a consumer against an establishment specializing in the manufacture and installation of residential doors for failing to complete and deliver the agreed work within the specified period and in accordance with the agreed technical terms and specifications. Following referral of the case to the judicial authorities, the court convicted the representatives of the establishment of the misdemeanor of failing to perform the service in the agreed manner and sentenced each of them to a fine of OMR 100, together with the legal costs. The court also ordered the closure of the establishment for a period of three months and held them civilly liable to refund OMR 250 to the claimant and bear the costs of the civil proceedings. The Consumer Protection Authority calls upon suppliers to comply with the laws and regulations applicable in the field of consumer protection and to fulfil the obligations and requirements imposed upon them, thereby safeguarding consumers’ rights when providing any goods or services. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12861Tue, 09 Jun 2026 00:00:00 GMT The Board of Directors of the Consumer Protection Authority held its first meeting for the year 2026, chaired by His Excellency Dr. Saud Hamoud Al Habsi, Minister of Agricultural, Fisheries and Water Resources, in the presence of His Excellency Sulayem Ali Sulayem Al Hakmani, Chairman of the Authority, and the Board Members. During the meeting, the Board discussed a number of matters related to the Authority’s operations. It reviewed the key statistical indicators concerning the Authority’s performance and the level of achievement across various regulatory, awareness and service sectors during 2025, and examined the results achieved during the previous period, in a manner that contributes to enhancing institutional performance efficiency and developing the consumer protection system. The Board also discussed the Authority’s most notable achievements during the previous period and the efforts made in the areas of market surveillance, protection of consumer rights and enhancement of consumer awareness, in addition to following up on the initiatives and projects implemented by the Authority within the framework of its strategic plans aimed at improving the quality of services provided, achieving sustainability in regulatory work, and supporting the achievement of the objectives of Oman Vision 2040. The Board further addressed the executive status of projects and initiatives, reviewing progress rates and the challenges associated with them, while emphasizing the importance of continuing to develop services, advancing digital transformation, and strengthening integration with various government and private entities in a manner that positively reflects on consumers and markets. On the legislative front, the Board discussed the updating of a number of legislative instruments as part of its commitment to keeping pace with economic, commercial and technological developments, and enhancing the effectiveness of legal and regulatory tools in a way that contributes to providing a safer and fairer consumer environment and raising the level of protection afforded to consumers. The meeting concluded with an emphasis on the importance of continuing to develop the regulatory and awareness framework, enhancing the efficiency of the services and initiatives implemented by the Authority, and keeping pace with economic and commercial developments in a manner that contributes to establishing a safe and balanced consumer environment. The Board further stressed the importance of strengthening integration among the relevant entities and adopting innovative solutions that support market stability and safeguard consumer rights, in line with the objectives of Oman Vision 2040, which seeks to build more efficient and resilient government institutions, enhance economic competitiveness, and promote the principles of governance and service quality, thereby generating positive impacts on society and the national economy. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12859Mon, 08 Jun 2026 00:00:00 GMTThe Consumer Protection Department in Barka, in cooperation with the Public Prosecution, has temporarily closed a commercial establishment specialized in women's tailoring and suspended its activities pending adjudication of the lawsuits filed against it, due to the establishment's violation of the Consumer Protection Law promulgated by Royal Decree No. (66/2014) and its Executive Regulations. The details of the case stem from the Department's receipt of several complaints from consumers indicating that the establishment had failed to fulfil the agreed service. Accordingly, the persons in charge of the establishment were officially summoned in accordance with the procedures followed for investigating received complaints; however, they failed to attend on several occasions, causing harm to consumers. Consequently, the Department submitted a request to the Public Prosecution Department to close the establishment pending adjudication of the submitted complaints. The Public Prosecution subsequently issued an order to temporarily close the establishment and suspend its activities, enforce the decision immediately, and expedite the referral of the cases registered against the establishment to the Public Prosecution to complete the legal procedures. Through these measures, the Authority affirms the continuation of its efforts to safeguard consumers' rights and ensure the enforcement of the applicable laws, while calling upon all commercial establishments to comply with the regulations and rules governing consumer protection in order to avoid legal accountability. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12860Mon, 08 Jun 2026 00:00:00 GMT The Consumer Protection Department in Al Jazer, Al Wusta Governorate, in cooperation with the Control Department at the Directorate General of Agricultural Wealth, Fisheries and Water Resources in the Governorate and Al Wusta Municipality in Al Jazer, conducted a joint inspection campaign targeting a number of commercial establishments in the Wilayat. The campaign aimed to monitor commercial activities and verify compliance with the requirements and laws regulating markets, within the framework of strengthening joint regulatory efforts and protecting consumers’ rights. The campaign aimed to verify the availability of essential commodities and the stability of their prices, in addition to monitoring the extent of commercial establishments’ compliance with the applicable regulations and legislation, thereby enhancing market oversight, ensuring a safe commercial environment that safeguards consumers’ rights, and supporting market stability. The campaign included field visits to a number of shops and commercial establishments, during which the products on display were inspected to ensure their conformity with the approved standard specifications. Compliance with the relevant health and technical requirements was also verified. During the campaign, a number of pesticides that did not conform to the approved standard specifications were seized. The necessary legal measures were taken in respect thereof, and the seized items were dealt with in accordance with the applicable regulations to prevent their circulation in the markets and to preserve the health and safety of consumers. The Consumer Protection Authority affirms its continued implementation of joint inspection campaigns and regulatory programmes in cooperation with the various relevant entities. Such efforts enhance the efficiency of market oversight, reinforce consumer protection principles, and contribute to achieving the objectives of Oman Vision 2040 related to improving quality of life, strengthening governance and regulatory systems, and supporting a competitive economy based on a safe and sustainable commercial environment.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12856Thu, 04 Jun 2026 00:00:00 GMTThe Court of First Instance in Samail issued a judgment against a commercial establishment operating in the metal fabrication and carpentry sector for violating the Consumer Protection Law promulgated by Royal Decree No. (66/2014) and its Executive Regulations. The Court convicted the establishment and imposed a financial penalty. The facts of the case stem from a complaint received by the Consumer Protection Department in Al Dakhiliyah Governorate from a consumer who had entered into an agreement with a commercial establishment for the fabrication and installation of windows and a door for his house under construction. However, the establishment failed to complete the work in accordance with the contract concluded between the parties. Consequently, the complainant approached the establishment, which continued to delay completion of the agreed works. Due to the establishment’s failure to respond and fulfil its obligations, the consumer lodged a complaint with the Department, which undertook the necessary procedures. The complaint was examined between the parties, and as no amicable settlement was reached, the case file was referred, upon completion, to the Public Prosecution, which initiated an investigation and subsequently referred the matter to the competent judicial authorities. The Court rendered its judgment convicting the three defendants of the misdemeanour of failing to provide the service in accordance with the agreement concluded with the consumer and imposed a fine of OMR 100 on each defendant. The Court further ordered the three defendants jointly to pay the claimant an amount of OMR 1,000, being the sum received from him without carrying out the agreed service. The Consumer Protection Authority calls upon all suppliers to comply with the applicable consumer protection legislation and to fulfil the conditions and obligations imposed upon them, thereby safeguarding consumers’ rights when providing any goods or services. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12857Thu, 04 Jun 2026 00:00:00 GMTThe Consumer Protection Authority, represented by the Consumer Protection Department in South Al Batinah Governorate – Barka, through its Inspection and Market Surveillance Section and in coordination with the Public Prosecution, conducted a raid on a premises located in a residential area in Barka and apprehended expatriate workers involved in storing and selling counterfeit vehicle spare parts. The quantity of the seized items exceeded 13,000 pieces, comprising vehicle air filters and spark plugs, which were stored in premises not licensed or equipped for conducting such commercial activities. The case originated following the receipt of a report from a consumer alleging that a group of expatriate workers were engaged in the sale of adulterated and counterfeit vehicle spare parts, namely vehicle air filters and spark plugs bearing an international trademark. The workers were storing the products in a house located within a residential area without the necessary authorization and distributing and selling them to a number of commercial establishments as genuine products. Following investigation and inquiry, it was established that a group of expatriates had been carrying out commercial activities without obtaining the required licenses from the competent authorities. Upon questioning, the violators admitted to the offences attributed to them. The seized items were impounded, and the necessary legal measures were taken. Such practices constitute a violation of Article (7) of the Consumer Protection Law, which provides that: “It is prohibited to circulate any adulterated, spoiled, counterfeit, or unauthorized goods, and it is likewise prohibited to advertise such goods.” Accordingly, the Authority initiated the necessary legal procedures and referred the case file to the Public Prosecution, which secured a conviction against the two defendants for the misdemeanour of circulating counterfeit and adulterated goods. The Court imposed a fine of OMR 2,000, imprisonment for three months, permanent deportation from the Sultanate upon completion of the sentence, confiscation and destruction of the seized items, permanent closure of the company's activities, publication of a summary of the judgment at the expense of the convicted parties, and payment of the costs of the criminal proceedings. It is worth noting that the imposition of such penalties and fines serves as a deterrent against any person who seeks to infringe consumers’ rights or cause harm to their health and safety, while safeguarding all rights guaranteed to them under the provisions of the law, thereby contributing to a society free from negative practices that adversely affect individuals and the community.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12858Thu, 04 Jun 2026 00:00:00 GMTThe Director of the Consumer Protection Department in Al Dakhiliyah Governorate met this morning, Tuesday, with His Excellency Sheikh Saeed bin Ali bin Ahmed Al Salf Al Nuaimi, Wali of Bahla, to review regulatory efforts and joint cooperation in monitoring markets. The meeting was held within the framework of enhancing cooperation and coordination to support efforts aimed at protecting consumer rights and promoting market stability, as well as discussing a number of topics related to community service. During the meeting, the Director of the Consumer Protection Department highlighted the Authority’s key efforts in the governorate, which include conducting inspection campaigns and field visits to markets and commercial establishments, monitoring suppliers’ compliance with the laws and regulations governing commercial activities, receiving and addressing consumer complaints and reports, and implementing awareness programmes and initiatives aimed at raising awareness of consumer rights and responsibilities. The meeting also emphasized the importance of strengthening cooperation and coordination among relevant government entities in a manner that enhances the efficiency of regulatory work, addresses unlawful commercial practices, and ensures the availability of goods and services in accordance with approved requirements, thereby achieving a safe and stable consumer environment. His Excellency the Wali of Bahla commended the role undertaken by the Consumer Protection Authority in safeguarding consumer rights and enhancing confidence in the markets, as well as the regulatory and awareness efforts carried out by the Consumer Protection Department in Al Dakhiliyah Governorate, which contribute to strengthening consumer protection and promoting the stability of commercial activity in the wilayat. For his part, the Director of the Consumer Protection Department in Al Dakhiliyah expressed his appreciation to His Excellency the Wali for his support and interest, affirming the Authority’s commitment to further developing its regulatory and awareness efforts and strengthening institutional partnerships with various entities, in a manner that contributes to protecting consumer rights, improving the quality of services provided to them, enhancing market stability, and serving the public interest. It is worth noting that this meeting comes within the framework of the Consumer Protection Authority’s efforts to strengthen cooperation with various partners and unify efforts aimed at providing a safe and balanced consumer environment that supports sustainable development and serves consumers across the governorate’s wilayats.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12854Wed, 03 Jun 2026 00:00:00 GMTThe Primary Court in the Wilayat of Nizwa issued a judicial ruling against a commercial establishment operating in the vehicle sector for violating the Consumer Protection Law promulgated by Royal Decree No. (66/2014) and its Executive Regulation. The court ruled to convict the establishment and impose a financial penalty of OMR 2,000. The facts of the first case relate to a complaint received by the Department from a consumer who had purchased a new vehicle from one of the dealerships in the governorate. During the warranty period, the complainant noticed unpleasant odours entering the vehicle, prompting him to return to the establishment, which carried out repairs. However, the issue persisted, leading the complainant to seek the opinion of an expert, who confirmed the existence of a manufacturing defect. After presenting the expert report to the establishment, it refused to replace the vehicle or refund its value in accordance with the Consumer Protection Law. Due to the establishment’s lack of response, the complainant filed a complaint with the Department, which undertook the necessary procedures. Upon completion of the case file, it was referred to the Public Prosecution, which initiated investigations and referred the matter to the competent authorities. The court subsequently issued its ruling convicting the first and third defendants of the misdemeanour of failing to comply with the obligation to replace the commodity, refund it, reimburse its value, or repair it. The court imposed a fine of OMR 1,000 on each defendant, acquitted the second defendant of the charge brought against him, and referred the civil claim to the competent court. The Consumer Protection Authority reiterates the importance of suppliers complying with the applicable consumer protection laws and fulfilling all obligations and requirements imposed upon them, in order to safeguard consumers’ rights when providing any goods or services.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12855Wed, 03 Jun 2026 00:00:00 GMT Judicial officers at the Consumer Protection Department in Al Dakhiliyah Governorate successfully seized more than 500 tires that did not conform to applicable standards and specifications during routine inspection visits to tire retail outlets. The total value of the seized tires was estimated at OMR 13,000. The data displayed on the tires was found to be inconsistent with the information stated on the Gulf Standard Specification label in terms of the manufacturing date. The tires were marked as being manufactured in 2026, whereas the information shown on the specification label indicated that they were manufactured in 2024. It was subsequently discovered that the specification labels attached to the tires had been affixed to facilitate their sale. This constitutes a clear violation of the Consumer Protection Law, its Executive Regulation, and the decisions and circulars regulating tires. Accordingly, all seized items were confiscated and the necessary legal procedures were completed against the violating establishment. The Consumer Protection Authority affirmed its commitment to intensifying efforts to combat unlawful practices and prevent the circulation of unsafe products in the market, thereby contributing to the enhancement of a safe and stable consumer environment. The Authority also called upon members of the public to report any violations or unlawful practices through its approved communication channels, emphasizing the importance of community partnership in supporting regulatory efforts and achieving the objectives of Oman Vision 2040 aimed at enhancing quality of life and protecting consumer rights.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12852Tue, 02 Jun 2026 00:00:00 GMT The competent court in Muscat Governorate issued a number of judicial rulings convicting a commercial establishment operating in the travel and tourism sector and its representative after it was proven that they had violated the provisions of the Consumer Protection Law promulgated by Royal Decree No. (66/2014) and its Executive Regulation, due to their failure to provide services and uphold consumers’ rights. The cases stemmed from 26 complaints submitted by consumers who had contracted with the establishment to organize tourism programs that included trips, hotel reservations, and transportation services in exchange for varying amounts of money. However, the complainants stated that they were unable to benefit from the agreed services due to delays and lack of communication. The matter ultimately resulted in the closure of the company’s premises and the non-fulfilment of its contractual obligations. The complainants attached copies of their contracts and payment receipts to substantiate their claims and requested full or partial refunds of the amounts paid. They further indicated that the closure of the company prevented them from obtaining any of the promised services, prompting them to seek assistance from the competent authorities to protect their rights. Accordingly, the complaints submitted by the consumers were investigated and referred to the competent court. The judicial rulings issued in these cases showed that the courts convicted the establishment and its representative for failing to provide the agreed service to consumers and imposed graduated criminal and financial penalties. These included a prison sentence of six months against the first defendant (the establishment’s representative), in addition to financial fines amounting in total to OMR 5,200, requiring both the establishment and its representative to pay OMR 100 for each case. The rulings also ordered the refund of all amounts received from the consumers and obliged the defendants to bear the costs of the public action. This reflects the judiciary’s firm stance on protecting consumer rights and ensuring the recovery of funds in cases of breach of contractual obligations. The Authority affirmed its continued commitment to enforcing laws and regulations with firmness, emphasizing the importance of establishments issuing invoices to consumers and fully complying with warranty provisions applicable to goods and services in order to safeguard consumer rights. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12853Tue, 02 Jun 2026 00:00:00 GMT The Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Consumer Protection Office in Al Suwaiq, successfully reached an amicable settlement between a consumer and a company specialized in vehicle importation, resulting in the recovery of 1,900 OMR. This achievement comes as part of the ongoing efforts to safeguard consumer rights and address complaints through the various available channels. The details of the case stem from a complaint received by the Consumer Protection Office in Al Suwaiq from a consumer who stated that he had entered into an agreement with a company specialized in vehicle importation to purchase a vehicle with specific specifications. The consumer paid an advance amount of 1,900 OMR, on the condition that the vehicle would be imported and delivered within the agreed timeframe in accordance with the contract concluded between the two parties. When the delivery date was delayed, the consumer contacted the company to inquire about the reasons for the delay. It was subsequently discovered that the vehicle could not be registered because it had sustained damage as a result of flooding, which was contrary to the agreed specifications. The supplier also delayed and procrastinated in refunding the amount paid for the vehicle, continuing to do so for nearly two months without resolution, which constitutes a clear violation of the principles of transparency and integrity in commercial transactions. Based on the complaint submitted by the consumer, the Consumer Protection Office in Al Suwaiq initiated the procedures followed in such cases and verified the incident through communication with the relevant parties. These efforts resulted in an amicable settlement providing for the cancellation of the sale transaction and the full refund of the amount paid by the consumer. These efforts come within the framework of the Directorate General of Consumer Protection in North Al Batinah Governorate’s commitment to safeguarding the rights of consumers stipulated under the Consumer Protection Law and its Executive Regulations, as well as its continuous endeavor to address complaints and take the necessary actions to ensure the protection of the rights of all parties in accordance with the applicable legal framework. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12850Mon, 01 Jun 2026 00:00:00 GMT The Court of First Instance in Al Buraimi issued a judicial ruling convicting a service provider and a commercial establishment for violating the provisions of the Consumer Protection Law and imposed a fine totaling 3,000 OMR, in addition to the closure of the commercial establishment. The ruling was issued on the grounds of failure to provide the service in a proper manner and failure to provide the consumer with an invoice confirming receipt of the service. The details of the case date back to a complaint received by the Consumer Protection Department in Al Buraimi Governorate from a consumer who stated that he had taken his vehicle to a workshop for maintenance work and replacement of certain parts. However, the vehicle experienced recurrent malfunctions after being returned to him, causing the problem to persist despite returning the vehicle to the workshop on several occasions. The workshop also failed to issue an invoice confirming the service provided. The Department initiated the necessary investigations and inquiries into the complaint, which revealed violations consisting of the supplier’s failure to provide the service in a proper manner and in accordance with its nature, as well as infringing the consumer’s right to obtain an invoice evidencing receipt of the service in accordance with the applicable legal requirements. Consequently, the case file was referred to the competent judicial authorities. The Court issued its ruling in the presence of the parties, convicting the defendants of the misdemeanor of failing to provide the service properly and imposing a fine of 1,500 OMR on each of them. The Court also convicted them of violating the consumer’s right to obtain an invoice and imposed an additional fine of 200 OMR. Furthermore, the Court ordered the closure of the commercial establishment, merged the penalties, and enforced the most severe penalty, in addition to referring the civil claim to the competent division. The Consumer Protection Authority reaffirms its commitment to following up on complaints and reports and taking legal action against anyone found to be in violation of the laws and regulations governing the market. The Authority also calls upon suppliers to provide services in accordance with agreed standards and to issue invoices to consumers in a manner that safeguards the rights of all parties and enhances confidence in commercial transactions. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12851Mon, 01 Jun 2026 00:00:00 GMTThe Consumer Protection Authority, represented by the General Directorate of Consumer Protection in North Al Batinah Governorate, in cooperation with the General Directorate of Health Services in the governorate and the relevant authorities, succeeded in seizing a violating health facility that was providing orthodontic services without obtaining the required medical and operational licenses. The case details date back to the directorate receiving information indicating that a health facility was offering specialized orthodontic services without proper authorization, posing a potential risk to consumer health and safety. Accordingly, judicial officers initiated investigation and evidence-gathering procedures to verify the information received. Following verification, it was found that the violation involved a general dentist affiliated with the facility practicing orthodontic services outside the center’s official working hours and during public holidays in an unauthorized manner, despite not possessing the specialist qualification or legal permits required to provide such specialized medical treatments. As part of institutional cooperation with the concerned entities, a joint task force was formed in coordination with the General Directorate of Health Services in North Al Batinah Governorate. A confidential source was assigned to act as a client and arrange an appointment with the dentist in question. The joint team then moved to the site, where the dentist was caught in the act of installing orthodontic braces for the source inside the health facility, in clear violation of the laws and regulations governing the practice of medical and health professions. As a result, the necessary violation reports were issued by each authority within its jurisdiction, and the tools and equipment used were confiscated.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12849Sun, 31 May 2026 00:00:00 GMTThe Consumer Protection Department in South Al Sharqiyah Governorate successfully seized large quantities of prohibited tobacco products and non-compliant cigarettes inside two residential houses in the governorate, as part of the Authority’s ongoing efforts to protect consumer health and safety and curb the circulation of products that violate applicable laws and regulations. The case details indicate that the department received information regarding expatriate workers involved in the sale and storage of chewing tobacco products known as “Al Afdhal” and “Ban,” in addition to prohibited cigarettes, inside two residential houses, in clear violation of the Consumer Protection Law and the regulations prohibiting the تداول of such products. Based on the received information, and in cooperation with the relevant authorities, raids were carried out on the two locations, resulting in the seizure of large quantities of prohibited cigarettes and chewing tobacco. The total seized items amounted to 8,880 packs, including 6,179 cigarette packs and 2,701 packs of “Al Afdhal” tobacco, in addition to 42 kilograms of “Ban” substance, which were intended for illegal sale, posing a direct threat to consumer health and safety. Accordingly, the Authority confiscated and seized the products in preparation for their destruction, while all legal procedures were taken against the violators. The competent authorities are continuing the remaining procedures in accordance with the Consumer Protection Law, its Executive Regulations, and other related laws. The Consumer Protection Authority, represented by its various directorates and departments, affirmed that it will continue intensifying inspection efforts, monitoring markets, and addressing all practices that may harm consumer health and safety, stressing that strict legal measures will be taken against violators. The Authority also called on consumers to cooperate and report any violations or unlawful practices through its official communication channels. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12846Tue, 26 May 2026 00:00:00 GMTThe Consumer Protection Department in Barka launched the third season of the “Eid & Reassure” initiative as part of its ongoing efforts to enhance consumer awareness and promote a culture of safe shopping among community members. The event featured a mobile awareness corner at Dragon Mart in Wilayat Barka, where field teams engaged directly with consumers to provide guidance, raise awareness, and respond to various inquiries in a joyful and welcoming atmosphere. The initiative focused on educating consumers about their rights and responsibilities, the importance of requesting invoices in Arabic, ensuring price transparency, warning against prohibited products and their risks to health and safety, and promoting smart shopping practices, especially during festive seasons. Commemorative gifts were also distributed to visitors to encourage interaction and reinforce awareness messages in an engaging and community-oriented manner. The continuation of this initiative for the third consecutive year reflects its success and positive impact on the community https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12847Tue, 26 May 2026 00:00:00 GMT The Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Department of Consumer Services and Market Control – Complaints Section – successfully reached an amicable settlement between consumers and two establishments specialized in the recruitment of manpower, resulting in the recovery of an amount of One Thousand Four Hundred Fifty Omani Riyals (OMR 1,450), due to the failure of the two establishments to provide the service within the specified time and in accordance with the agreed terms and conditions. The details of the incident are summarized in the Directorate receiving a complaint from consumers stating that they had agreed with the two establishments to recruit domestic workers. However, the two establishments failed to fulfill the agreed service in accordance with the contract concluded between the parties, and did not undertake any actual measures to provide the workers. In addition, they delayed responding to the consumers’ demands and refunding the paid amounts, which prompted the consumers to file a complaint with the Directorate. Accordingly, the Directorate initiated the procedures followed in such cases. After examining and following up on the complaint, an amicable settlement was reached between the parties, stipulating the cancellation of the contract and the refund of the full amount paid to the consumers. These efforts come within the framework of the Authority’s commitment to safeguarding consumer rights stipulated in the Consumer Protection Law and its Executive Regulation, as well as its continuous efforts to address complaints and take the necessary actions in relation thereto, in a manner that guarantees the preservation of the rights of all parties in accordance with the applicable legal frameworks. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12844Mon, 25 May 2026 00:00:00 GMT The Court of First Instance in the Wilayat of Ibra, North Al Sharqiyah Governorate, issued two judicial rulings convicting a vehicle maintenance workshop and its representative after their violation of the Consumer Protection Law was established in a case related to failure to comply with replacing or refunding a product upon the consumer discovering a defect therein, in accordance with the requirements of the Consumer Protection Law and its Executive Regulation. The facts of the first case date back to the Consumer Protection Department in North Al Sharqiyah Governorate receiving a complaint from a consumer against a vehicle maintenance workshop. The complainant stated that he had agreed with the workshop to repair the vehicle transmission (gearbox). After inspection, it was determined that the transmission required replacement, and it was agreed that the replacement and installation would be carried out for an amount of (OMR 300), with delivery of the vehicle on a specified date. However, the defect reappeared on the same day, and the consumer returned the vehicle to the workshop. It was then found that the transmission again required replacement, and it was replaced for an additional amount of (OMR 310). Two days later, the defect reappeared once more, and the consumer returned the vehicle to the workshop, where it was inspected and he was informed that no defect existed. Accordingly, the consumer filed his complaint with the Department, which referred the case to the Public Prosecution. The Public Prosecution initiated the investigation and referred the matter to the competent court. The court considered that what had occurred constituted a clear breach of the supplier’s obligation to replace, refund, or repair the product upon discovery of a defect by the consumer. Consequently, the court convicted the defendants of the misdemeanor of failure to comply with the obligation to refund the product value, replace, or repair the defective product upon discovery of a defect by the consumer. The court further imposed a fine of One Hundred Omani Riyals (OMR 100) and ordered them, in their civil capacity, to pay compensation to the claimant in the amount of Six Hundred Fifteen Omani Riyals (OMR 615), in addition to the legal expenses. The facts of the second case date back to the Consumer Protection Department in North Al Sharqiyah Governorate receiving a complaint from a consumer against a vehicle maintenance workshop. The complainant stated that he had agreed with the workshop to repair the engine head of the vehicle for an amount of (OMR 100), and paid (OMR 70) on the understanding that the vehicle would be delivered within two days. However, after the lapse of the agreed period, the vehicle was not delivered. Upon visiting the workshop, the consumer noticed that the engine had been completely dismantled without his knowledge, in addition to the removal of certain front parts. Furthermore, no invoice written in the Arabic language had been issued by the contracting party. Upon contacting the workshop owner, the consumer was informed that the vehicle required spare parts valued at OMR 90, which the consumer transferred. Despite the passage of several months, the consumer neither received the vehicle nor was the engine returned. Accordingly, the consumer filed his complaint with the Department, which referred the matter to the Public Prosecution. The Public Prosecution initiated the investigation and referred the case to the competent court. The court ruled to convict the defendants of the misdemeanor of failure to provide the agreed service in a proper manner and in accordance with its nature, as well as the misdemeanor of failure to provide the consumer with a document or invoice written in the Arabic language containing the essential details related to the service. The court imposed a fine of (OMR 100) for the first offense and (OMR 100) for the second offense, with the penalties merged and the harsher penalty enforced. The court also ordered them, jointly and severally, in their civil capacity, to return the claimant’s vehicle and to pay compensation in the amount of Seven Hundred Omani Riyals (OMR 700), in addition to the legal expenses. The Consumer Protection Authority affirms the continuation of its efforts in enforcing market-regulating laws and protecting consumer rights, calling upon all establishments and companies to fully comply with the provisions of laws and regulations, and stressing that it will not hesitate to take legal action against violators. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12845Mon, 25 May 2026 00:00:00 GMTThe Consumer Protection Department in Al Dakhiliyah Governorate, in partnership with the Department of Commerce, Industry and Investment Promotion in the Governorate, launched a joint inspection and awareness campaign under the slogan “Towards Safe Tires... and a Protected Consumer,” targeting tire retail outlets across the various wilayats of the governorate. This initiative comes within the framework of its continuous efforts to enhance consumer safety and ensure the quality of products circulated in the markets. The campaign comes as part of the regulatory and awareness programs aimed at raising the level of compliance with the laws and regulations governing the circulation of tires, and ensuring the availability of products that conform to approved specifications and requirements, thereby contributing to enhancing public safety and limiting unlawful practices that may affect the security and safety of consumers. The campaign will include the implementation of a number of joint field inspection visits to tire retail outlets across the various wilayats of the governorate, with the aim of verifying the commitment of suppliers and traders to clearly display prices and refrain from increasing them, in addition to complying with the provisions of the Consumer Protection Law and its Executive Regulation, as well as adhering to the decisions and circulars regulating the circulation of tires in the local markets. The campaign will also focus on examining the tires displayed and verifying their suitability for use, as well as checking the quality of the circulated tires and their compliance with approved technical specifications and requirements. In addition, the campaign seeks to strengthen awareness among suppliers and consumers regarding the importance of selecting safe tires and the necessity of verifying manufacturing and expiry data prior to purchase. The Department affirmed that these efforts come within the framework of the Authority’s commitment to providing a stable and safe consumer environment, and to enhancing partnership and integration among various governmental and private entities in a manner that achieves better consumer protection. The Department also called upon consumers to report any observations or violations through the Authority’s approved communication channels.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12848Mon, 25 May 2026 00:00:00 GMTJudicial Officers at the Consumer Protection Department in Al Dakhiliyah Governorate, in partnership with the municipalities of Al Dakhiliyah, managed to seize a commercial establishment engaged in selling expired products during intensive inspection visits targeting commercial establishments across the various wilayats of the governorate. This comes within the framework of the continuous regulatory efforts exerted by the Consumer Protection Authority to enhance market safety and protect consumer health. The inspection campaign resulted in the seizure of (1,074) expired products displayed for sale and circulation, in explicit violation of the Consumer Protection Law and its Executive Regulation, which constitutes a threat to the health and safety of consumers. Accordingly, all seized items were confiscated, and the legal procedures followed against the violating establishment were completed in preparation for taking the necessary measures in accordance with the applicable laws and regulations. The Consumer Protection Authority affirmed that these campaigns come within its continuous regulatory plan, and in cooperation with various relevant entities, with the aim of combating unlawful practices and preventing the circulation of unsafe products in the markets, in a manner that contributes to enhancing a safe and stable consumer environment. The Authority also called upon members of the community to report any violations or unlawful practices observed through its approved communication channels, emphasizing the importance of community partnership in supporting regulatory efforts and achieving the objectives of Oman Vision 2040 aimed at enhancing quality of life and protecting consumer rights. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12841Sun, 24 May 2026 00:00:00 GMTThe competent court in Muscat Governorate has issued judicial rulings in six separate cases against companies and establishments operating in the decoration, home fittings, and construction sectors. The cases were related to violations involving failure to provide the agreed-upon services to consumers, failure to comply with repair and maintenance warranties, delays in completing the work, and failure to refund due amounts. These rulings come as part of efforts to strengthen consumer protection and ensure that suppliers comply with contracts and deliver services according to the agreed terms and in line with the laws regulating consumer rights protection. The first case involved a consumer who contracted with a company specializing in decoration and construction works to carry out thermal and water insulation for the roof of a building covering an area of 700 square meters, with a ten-year warranty. However, the insulation did not meet the required specifications, resulting in repeated water leaks and material damage to the building and its contents. The company also requested additional amounts to carry out repairs. The court convicted the company and its representative of the misdemeanor of failing to comply with repair and maintenance warranty obligations and fined each of them OMR 300, in addition to ordering them to pay the legal expenses. In the second case, a consumer contracted with an establishment to manufacture and install 28 windows with accessories for OMR 1,830 and paid OMR 1,100 as an advance payment. However, the establishment failed to meet the agreed implementation deadline and continued to delay despite the expiry of the agreed period. Accordingly, the court convicted the supplier and the establishment of the misdemeanor of failing to provide the service properly. The first defendant was sentenced to one month in prison and a financial fine, while the establishment was fined OMR 200. The court also ordered both parties to refund OMR 1,100 to the consumer and pay the legal expenses. The court also issued a ruling in the third case, which concerned an establishment’s failure to provide wedding decoration services as agreed, despite receiving an advance payment. This resulted in failure to deliver the service on the day of the occasion. The court convicted the defendants of the misdemeanor of failing to provide the service properly to the consumer and fined each of them OMR 300, with suspension of the sentence, in addition to ordering them to pay the legal expenses. In the fourth case, the court convicted the owner of a company specializing in sinks, accessories, and home lighting after he failed to comply with an agreement worth OMR 1,500 and failed to refund the amounts received from the consumer, despite the closure of the establishment and a later agreement to repay the amount in installments. The court fined him OMR 300, with suspension of the sentence, and ordered him to pay the legal expenses. The fifth case involved a consumer who contracted with a company to install artificial grass for OMR 190, of which OMR 150 was paid in advance. However, the company failed to meet the installation deadline and did not refund the amount after the contract was cancelled by agreement. The court convicted the defendants of the misdemeanor of failing to provide the service properly and fined each of them OMR 100, with suspension of execution, while referring the civil claim to the competent department. In the sixth case, the court examined a complaint filed by a consumer against a company specializing in kitchen design and installation. The consumer had contracted with the company to install a complete kitchen for OMR 2,900. However, the company failed to meet the delivery deadline and only installed parts of the kitchen despite receiving substantial payments. It also failed to provide an invoice in Arabic. The court convicted the company’s representatives of the misdemeanors of failing to provide the service and failing to issue an invoice in Arabic. Each was fined OMR 300 for the first charge and OMR 100 for the second charge, with the penalties merged and the harsher penalty enforced, in addition to ordering them to pay the legal expenses. The total financial fines imposed in the six cases amounted to approximately OMR 2,900, including penal fines against the establishments and their representatives. Other rulings included a one-month prison sentence in one case, ordering some suppliers to refund OMR 1,100 to consumers, referring some civil claims to the competent authorities, and suspending the execution of some penalties in several cases. These judicial rulings reaffirm the importance of compliance by establishments operating in the decoration, home fittings, and construction sectors in Muscat Governorate with the execution of works and services according to contracts concluded with consumers, fulfilling quality and maintenance warranties, and maintaining transparency in transactions, including the issuance of proper invoices. This contributes to strengthening market confidence and protecting consumer rights. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12842Sun, 24 May 2026 00:00:00 GMTThe Consumer Protection Authority, in cooperation with Saud Bahwan Automotive LLC, has launched a recall campaign for 101 Toyota Urban Cruiser vehicles, model years 2024–2025, starting from 20 May 2026. This recall is due to the possibility of a defect in storing the fuel gauge correction value in the meter memory during the manufacturing process of the fuel meter. This may cause the fuel gauge to display a higher fuel level than the actual amount available in the tank. If the vehicle continues to be driven based on this inaccurate reading, the fuel may run out unexpectedly, which could result in the engine stopping or being unable to start. The Authority confirmed that the corrective action involves inspecting the combination meter and replacing it if necessary. It also called on owners of the affected vehicles to contact the authorized dealer or check whether their vehicles are included in the recall campaign, in order to ensure their safety and enhance the reliability of vehicles in the market. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12843Sun, 24 May 2026 00:00:00 GMTHis Excellency Sulaim bin Ali bin Sulaim Al Hikmani, Chairman of the Consumer Protection Authority, visited Al Dhahirah Governorate today, Wednesday, 20 May 2026. During the visit, he met with His Excellency Tahir bin Mabkhout Al Junaibi, Governor of Al Dhahirah, as part of efforts to strengthen cooperation and coordination between the Authority and the Governorate, and to support regulatory and awareness efforts that contribute to protecting consumer rights and enhancing market stability. During the meeting, the two sides discussed a number of matters of mutual interest, as well as ways to develop regulatory and awareness work in the governorate, in a manner that enhances institutional integration among relevant entities and contributes to improving the efficiency of efforts made to serve consumers. Following the meeting, His Excellency the Chairman conducted a field visit to a number of markets in the governorate, accompanied by the Director of the Consumer Protection Department. The visit aimed to observe commercial activity, monitor the availability of goods and price stability, and review the extent to which suppliers comply with market regulations and requirements, ensuring a safe and stable consumer environment. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12836Thu, 21 May 2026 00:00:00 GMTThe Consumer Protection Department in South Al Batinah Governorate – Barka successfully recovered a total amount of OMR 4,420 in favor of a number of consumers, following complaints submitted against one of the establishments operating in the travel and tourism sector. The details of the complaints relate to consumers contracting with the establishment for the booking of travel tickets and the implementation of tourism programs, whereby they paid the agreed amounts in advance. However, the establishment failed to fulfill its contractual obligations, which resulted in damages to the consumers. Upon receiving the complaints, the Department initiated the necessary legal and administrative procedures, including summoning the establishment, investigating the circumstances surrounding the complaints, and verifying its failure to meet its contractual obligations toward the consumers, which constitutes a clear violation of the Consumer Protection Law and its implementing regulations. The efforts exerted by the Department resulted in reaching an amicable settlement stipulating the refund of the amounts received from the affected consumers, within the framework of its commitment to safeguarding consumer rights and ensuring that consumers either receive the agreed services or recover their funds in the event of non-compliance. The Consumer Protection Department in Barka affirmed its continued commitment to following up on such cases and dealing firmly with any unlawful practices that may harm consumers. The Department also urged all consumers to deal with reliable establishments and to retain supporting documents and invoices. Furthermore, it emphasized the importance of reporting any observations or complaints through the official channels, thereby contributing to the enhancement of a safe and fair consumer environment. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12837Thu, 21 May 2026 00:00:00 GMT