<![CDATA[ http://pacp.gov.om/?amp;rss=news ]]><![CDATA[ News RSS Feed ]]><![CDATA[ en-US ]]> Within the framework of the Consumer Protection Authority’s commitment to monitoring field performance and advancing the level of services provided to consumers, His Excellency Sulayem Ali Al-Hakmani, Chairman of the Consumer Protection Authority, conducted a visit to Dhofar Governorate. The visit aimed to review the progress of regulatory and awareness activities, monitor market conditions, and enhance coordination with relevant entities in support of the Authority’s efforts to protect consumer rights. In this context, His Excellency visited the office of His Highness Marwan bin Turki Al Said, Governor of Dhofar, where discussions were held on ways to strengthen joint coordination between both parties. This would contribute to supporting regulatory and awareness efforts, enhancing market stability, raising compliance levels, and safeguarding consumer rights within the governorate. The visit also included reviewing the workflow at the Authority’s directorate in the governorate, monitoring efforts related to receiving and handling complaints and reports, as well as examining regulatory and awareness mechanisms, and exploring ways to develop performance and improve the efficiency of services provided to consumers. The visit further included field tours across a number of markets and commercial establishments to assess commercial activities and the extent of providers’ compliance with applicable laws and regulations, and to ensure the safety and quality of goods, thereby contributing to strengthening a safe and stable consumer environment. Additionally, the visit involved reviewing the level of readiness at the Authority’s offices and emphasizing the importance of enhancing field presence and expanding direct market monitoring, in a manner that keeps pace with consumer needs and improves responsiveness to their observations and reports. This visit comes within the Authority’s approach aimed at strengthening field oversight, developing the operational framework, and reinforcing partnerships with various entities, in alignment with the objectives of Oman Vision 2040 in establishing a balanced, safe, and fair market.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12761Thu, 16 Apr 2026 00:00:00 GMT The Directorate of the Consumer Protection Authority in Al Wusta Governorate, in cooperation with the Al Wusta Municipality Department in Duqm, carried out intensive inspection campaigns targeting the village markets affiliated with the Wilayat of Duqm. This comes within the framework of the Authority’s commitment to enhancing market stability and ensuring that providers comply with the applicable laws and regulations, in a manner that contributes to safeguarding consumer rights and strengthening confidence in the local market. The inspection efforts included conducting field visits to a number of shops and commercial establishments, during which compliance with issuing purchase invoices and clearly displaying prices was verified, in addition to ensuring the safety of products offered and their suitability for consumption. The inspection teams also focused on monitoring the extent to which providers comply with not raising prices without justification, and on detecting any non-compliant commercial practices that may harm consumers. The campaign also included raising awareness among shop owners and their employees on the importance of adhering to laws and regulations, and the necessity of maintaining transparency in commercial transactions, as well as educating consumers on their rights and obligations, and urging them to request invoices and report any violations through official channels. The Consumer Protection Authority affirms its continued efforts to intensify its inspection and awareness campaigns across all wilayats and governorates of the Sultanate, in a manner that contributes to achieving the objectives of Oman Vision 2040, by enhancing market efficiency, promoting the principles of transparency and fairness, and supporting a competitive and sustainable economic environment based on the protection of consumer rights. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12762Thu, 16 Apr 2026 00:00:00 GMT The Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Consumer Protection Office in the Wilayat of Al Suwaiq, successfully reached an amicable settlement between a consumer and a business operating in the carpentry, blacksmithing, and aluminium workshop sector. The settlement resulted in the recovery of an amount of OMR (1500), in a step that reflects the Authority’s commitment to safeguarding consumer rights and promoting fairness in commercial transactions. The Consumer Protection Office in the Wilayat of Al Suwaiq received a complaint from a consumer who had entered into an agreement with a commercial establishment for the design and installation of doors for his residence for a total amount of OMR (1500). However, the establishment delayed the delivery of the agreed doors, failed to complete the work in accordance with the contract concluded between the parties, and was unresponsive to the consumer’s demands. This prompted the consumer to file a complaint with the Office, which proceeded to take the necessary measures, ultimately reaching an amicable settlement between the parties. The contract concluded between them was terminated, and the establishment was obligated to refund the paid amount of OMR (1500) in instalments. The Directorate General of Consumer Protection in North Al Batinah Governorate affirms its continued commitment to taking the necessary legal and administrative measures against any practices that infringe upon consumer rights, and its zero tolerance towards non-compliant establishments, in a manner that enhances a fair commercial environment and ensures the quality of services provided, in accordance with the provisions of the Consumer Protection Law and its Executive Regulations. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12763Thu, 16 Apr 2026 00:00:00 GMT The Consumer Protection Authority, in cooperation with Mohsin Haider Darwish Vehicles LLC, has launched a recall campaign for 151 Ram Pickup vehicles, including models 1500 (DT), 2500 (DJ), 3500 (D2), 3500 Chassis Cab (DD), and 4500/5500 Chassis Cab (DP) for the model years 2025–2026. This comes within the framework of its ongoing efforts to enhance road safety and protect consumers, as consumers may verify the Vehicle Identification Numbers (VINs) through the recall portal on the Authority’s electronic website at recall.pacp.gov.om. This recall is due to the possibility that the 12-inch Instrument Panel Cluster (IPC) in some of the aforementioned vehicles may contain software that causes the display to turn off upon startup or during driving, with a possibility that the Malfunction Indicator Lamp (MIL) may illuminate before the instrument panel ceases to display. The absence of critical safety information, such as brake system warning lights or gear position indicators, may increase the risk of an accident without prior warning. To ensure the continued display of critical information during driving and to address the software defect, the Instrument Panel Cluster (IPC) software level will be inspected and updated. These recalls affirm the Authority’s efforts in the field of road safety in cooperation with agencies operating in the sector, in line with its continuous commitment to conduct ongoing reviews of all products available in the markets of the Sultanate of Oman, with the aim of providing the necessary protection for consumers in all fields. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12757Wed, 15 Apr 2026 00:00:00 GMT The Consumer Protection Department in North Al Sharqiyah, in cooperation with the Public Prosecution, has closed a vehicle repair workshop engaged in the sale and trading of used spare parts, and temporarily suspended its operations pending adjudication of the lawsuits filed against it by a number of consumers, for violating the provisions of the Consumer Protection Law issued by Royal Decree No. (66/2014) and its Executive Regulations. The details of the incident date back to the department receiving several complaints from consumers who stated that they had contracted with the workshop to repair their vehicles. However, the owner failed to carry out the agreed works and delayed completing the repairs in accordance with the concluded contracts, which caused them harm and prompted them to file formal complaints to claim their rights. Accordingly, the Authority initiated the necessary legal procedures, and the case file was referred to the Public Prosecution, which in turn completed the investigations. A decision was then issued to temporarily close the establishment until a final ruling is issued in the cases filed against it. The Consumer Protection Authority affirms the continuation of its supervisory efforts in monitoring markets and ensuring that commercial establishments comply with the applicable laws and regulations. It emphasizes that all legal measures will be taken against violators without leniency, in a manner that enhances the protection of consumers’ rights and establishes a fair and safe commercial environment. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12758Wed, 15 Apr 2026 00:00:00 GMT The Consumer Protection Department in the Governorate of Al Dakhiliyah conducted a joint inspection campaign in cooperation with the Department of Agricultural Development and Water Resources and the Municipal Department across the wilayats of the Governorate, within the framework of ongoing efforts to enhance market stability and ensure the protection of consumer rights. The campaign included the implementation of a number of field inspection and awareness visits targeting commercial establishments across various wilayats of the Governorate of Al Dakhiliyah, focusing on ensuring that traders and suppliers clearly display prices and refrain from unjustified price increases, in addition to enforcing the provisions of the Consumer Protection Law, its Executive Regulations, and the relevant regulatory decisions and circulars. The inspection efforts also included verifying the availability of essential commodities in the markets, monitoring the prices of vegetables and fruits, and ensuring their stability and availability in appropriate quantities, as well as confirming that commercial establishments comply with the laws, regulations, and decisions issued by the participating authorities. This campaign comes within the context of strengthening coordination and integration among relevant government entities, contributing to the provision of a stable and safe market environment, reinforcing partnerships with private sector institutions, and safeguarding consumer rights.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12759Wed, 15 Apr 2026 00:00:00 GMT The Directorate General of Consumer Protection in the Governorate of North Al Batinah reviewed the key performance indicators and achievements achieved by the Directorate at the Office of the Wali of Liwa, in the presence of His Excellency Sheikh Hilal Sultan Al Kalbani, Wali of Liwa, and Dr. Abdulhakim Abdullah Al Ghailani, Director General of the Directorate General of Consumer Protection in the Governorate of North Al Batinah, within the framework of enhancing institutional integration among relevant entities and supporting efforts aimed at establishing a fair and safe market environment in line with national orientations. The meeting included a detailed presentation of the regulatory efforts carried out by the Directorate in the markets of Wilayat Liwa, where focus was placed on monitoring price stability, identifying violating commercial practices, and ensuring that suppliers comply with the laws and regulations governing consumer protection, in addition to the measures taken to limit violations that may affect consumer rights. The presentation also reviewed key statistics related to reports and complaints received, the mechanisms for handling them, and the legal procedures followed in addressing them, alongside the violations that contributed to raising the level of compliance and enhancing discipline in the markets. The presentation also addressed the efforts made in the field of awareness through the implementation of community initiatives and programs aimed at promoting sound consumer culture and enhancing safe purchasing behaviors. The meeting also included a review of aspects of cooperation and partnerships with various government and private entities, which contributed to improving the business environment and enhancing the quality of services provided in local markets. The presentation also addressed the Directorate’s role in developing its institutional performance through the application of best practices in quality and continuous improvement. The meeting concluded by emphasizing the importance of continuing to develop regulatory tools, enhancing responsiveness to reports, and raising the level of community awareness, thereby contributing to achieving a more transparent and stable market environment and strengthening the protection of consumer rights in Wilayat Liwa. This meeting comes within the Authority’s efforts to enhance institutional integration and develop regulatory tools, in addition to intensifying community awareness programs, contributing to establishing a more transparent and stable market environment and strengthening the protection of consumer rights in Wilayat Liwa, in line with national orientations toward building a balanced and secure economy.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12760Wed, 15 Apr 2026 00:00:00 GMTHis Excellency Sulayem Ali Sulayem Al-Hakmani, Chairman of the Consumer Protection Authority, participated in the “Proactive Monitoring (Smart Regulatory System)” symposium organized by the Ministry of Economy in cooperation with A’Sharqiyah University, as part of the national efforts aimed at developing the regulatory system and achieving the objectives of Oman Vision 2040. During his participation, His Excellency presented a working paper entitled “Proactive Monitoring in Regulatory Work,” in which he reviewed the experience of the Consumer Protection Authority in adopting this approach, addressing a number of key themes, most notably the institutional framework for transitioning toward proactive monitoring, the enabling technological tools supporting it, as well as the proactive monitoring methodology adopted by the Authority, which is based on data analysis, risk anticipation, and enhancing the efficiency of regulatory intervention. The paper also highlighted the Authority’s developmental experience in regulatory systems, particularly the “Maidan” and “Hima” systems, and their role in supporting field enforcement operations, improving response speed, and enhancing the quality of data-driven decision- making. In the same context, His Excellency the Chairman chaired the second panel discussion within the symposium, which addressed national and international experiences in implementing proactive monitoring among regulatory entities. The session covered the review of improper practices and the early detection of areas of waste and mismanagement, in addition to discussing ways to promote regulatory awareness through periodic reports and training programs, and enhancing communication with the community in a manner that contributes to promoting a culture of safeguarding public funds. The session also addressed the role of advanced analytics and preventive auditing in supporting regulatory processes and improving the quality of risk forecasting, as well as reviewing key international experiences and lessons learned therefrom. This participation comes as a confirmation of the Consumer Protection Authority’s commitment to keeping pace with the latest regulatory practices and enhancing institutional innovation, thereby contributing to building a smart and effective regulatory system and reinforcing the principles of integrity, transparency, and good governance.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12754Tue, 14 Apr 2026 00:00:00 GMTThe Public Authority for Consumer Protection has issued an official warning regarding the circulation of certain children&#39;s toys that do not meet the approved safety standards, affirming that their use may pose health risks to users, especially children. The Authority clarified that the warning concerns a product bearing the brand name (Odoo), manufactured from colored sand, model (B-318-19149), where tests have revealed that this product may contain small quantities of asbestos, a substance considered hazardous to human health and may cause serious harm upon exposure. This warning comes within the framework of the Authority’s continuous efforts to protect consumers from unsafe products and to enhance the safety system in the markets. The Authority confirmed that the competent inspection teams continue their intensive regulatory activities over local markets and e-commerce platforms to ensure that traded products comply with the approved requirements and standards. The Authority also called upon consumers to exercise caution when purchasing children&#39;s toys, to ensure their compliance with safety and quality requirements, and to avoid using products that may pose a risk to health. The Public Authority for Consumer Protection affirms its continuous commitment to providing a safe consumer environment in the Sultanate of Oman through intensifying proactive monitoring, implementing periodic inspection campaigns, in addition to raising consumer awareness and promoting safe purchasing practices among members of society.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12755Tue, 14 Apr 2026 00:00:00 GMTThe Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Consumer Protection Office in Wilayat Al Suwaiq, successfully reached an amicable settlement between a consumer and an establishment specialized in the sale and import of vehicles. This comes within the framework of ongoing efforts to recover consumers’ rights through amicable settlements. The details of the case date back to a complaint submitted by a consumer to the Consumer Protection Office in Wilayat Al Suwaiq against a vehicle sale and import establishment. The complaint stated that the consumer had agreed with the establishment to purchase a vehicle for a total amount of OMR 2,850, of which an advance payment of OMR 2,000 was made in accordance with specific specifications and conditions. However, the establishment failed to comply with the agreement, delayed the delivery of the vehicle, and refused to refund the amount paid. Consequently, the consumer demanded termination of the contract and recovery of the advance payment. As no agreement was reached between the two parties, the consumer filed a complaint with the office, which took the necessary procedures in accordance with the applicable laws. The concerned parties were summoned, and the details of the complaint were discussed. Accordingly, an amicable settlement was reached stipulating the refund of the paid amount of OMR 2,000. The Consumer Protection Authority affirms its continued follow-up on such cases and reiterates its commitment to ensuring the rights of consumers. It also urges all suppliers to comply with the applicable laws and regulations to ensure a fair commercial environment that preserves the rights of all parties. The Consumer Protection Authority calls upon suppliers to adhere to the applicable consumer protection laws and to fulfill the conditions and obligations imposed upon them, in order to safeguard consumers’ rights when providing any goods or services.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12756Tue, 14 Apr 2026 00:00:00 GMT The Consumer Protection Department in South Al Batinah Governorate (Barka), in cooperation with the Public Prosecution, closed one of the travel and tourism offices and temporarily suspended its activity, pending adjudication of the lawsuits filed against it by a group of consumers. This action was taken due to the establishment’s violation of the provisions of the Consumer Protection Law promulgated by Royal Decree No. (66/2014) and its Executive Regulations. The details of the case date back to a number of consumers who filed a complaint with the Department stating that they had contracted with a travel and tourism office, whereby amounts were collected from them pursuant to the concluded contracts for booking travel tickets and organizing tourism programs. However, the office failed to fulfill its obligations as agreed, prompting the affected consumers to file a complaint demanding the refund of their funds. As the office was engaged in the activity of travel and tourism agencies, the Authority undertook the necessary legal procedures and referred the case file to the Public Prosecution, which completed its investigations. Accordingly, the establishment was temporarily closed until a final ruling is issued in the cases filed against it. The Authority affirmed its continued efforts in monitoring the market and ensuring the enforcement of the applicable laws, calling on commercial establishments to comply with the prevailing regulations and emphasizing that it will take all necessary legal actions against violators without leniency. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12752Mon, 13 Apr 2026 00:00:00 GMT The Consumer Protection Authority organized a training program entitled “Spokesperson and Official Speaker Skills” on Sunday morning at City Seasons Hotel in Al Khuwair, which will continue until 14 April 2026, as part of the Authority’s commitment to developing media competencies and enhancing the readiness of its staff in the fields of institutional communication and professional media presence. This program comes within the Authority’s ongoing efforts to enhance the skills of its employees in dealing with various media outlets, crafting impactful media messages, and building an institutional discourse characterized by clarity and professionalism, thereby contributing to strengthening the Authority’s media presence and improving the efficiency of communication with the public. The program includes a number of specialized modules, most notably the role of the official spokesperson and its institutional dimensions, building key messages, professional media communication skills, mechanisms for dealing with traditional and digital media, in addition to media crisis management, handling difficult and sensitive questions, media ethics and official protocol, as well as proactive media planning, practical applications, and simulations. Through such qualitative initiatives, the Authority seeks to enhance the capabilities of its staff in delivering awareness and media messages with high efficiency, in line with the developments of the modern media landscape, and in support of the Authority’s objectives in promoting consumer awareness and building an effective partnership with the community, in alignment with the objectives of Oman Vision 2040. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12753Mon, 13 Apr 2026 00:00:00 GMTThe Court of First Instance in Al Musannah recently issued a judicial ruling against a commercial establishment operating in the field of kitchen design and installation, for committing the misdemeanor of violating the Consumer Protection Law issued by Royal Decree No. (66/2014) and its Executive Regulation. The ruling convicted the establishment and imposed financial fines. The details of the case indicate that a consumer filed a complaint with the Department of Consumer Protection in South Al Batinah Governorate against an establishment specializing in kitchen installation, after contracting with it to design and install a household kitchen for a total amount of (1,700 Omani Rials), which was paid in full. However, the service was not executed in accordance with the agreement, as defects appeared after installation, including swelling of drawers and cabinet doors due to the use of non-original materials and their exposure to moisture. Although the establishment removed the damaged parts for repair, the replacement process was delayed for several months under the pretext of the unavailability of the required color, which prompted the consumer to request termination of the contract and refund of the amount paid. After completion of the procedures, the case was referred to the Public Prosecution, which initiated the investigation and referred the accused to the Court. It was established that they violated the Consumer Protection Law as stated in the referral decision, as the accused failed to comply with providing the service in a proper manner and failed to guarantee the services provided in accordance with Article (39 in conjunction with Article 23) of the Consumer Protection Law. Accordingly, the Court issued its judgment in presence, ruling as follows: Convicting the first accused of the misdemeanor of failing to provide the service properly and in accordance with its nature, and sentencing each of them to a fine of (300 Omani Rials), and obligating them to bear the criminal case expenses. Civilly: terminating the contract concluded between the civil claimant and the second defendant, obligating them to refund the amount of (1,700 Omani Rials) received from the civil claimant, and awarding compensation in the amount of (300 Omani Rials) as full compensation for all damages and expenses. The Consumer Protection Authority affirmed that it will continue intensifying its market oversight and enforcing the applicable laws and regulations without any leniency, emphasizing that it will take all necessary legal actions against any establishment that fails to meet its obligations or manipulates consumers’ rights. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12751Sun, 12 Apr 2026 00:00:00 GMT His Excellency Sulayem Ali Al‑Hakmani, Chairman of the Consumer Protection Authority, inaugurated today, Wednesday, 8 April 2026, the Consumer Protection Office at Sohar Port. This step aims to enhance the regulatory system at critical entry points and was attended by Dr. Abdulhakim Abdullah Al‑Ghilani, Director General of the Consumer Protection Department in North Al Batinah Governorate (on secondment), along with several officials from government and civil entities and representatives of the Port Management. The office aims to expedite regulatory procedures by strengthening direct coordination among the relevant authorities through co‑location, which contributes to a rapid response to observations and immediate handling, and to taking the necessary legal measures regarding violations detected. These efforts are part of enhancing the efficiency of monitoring and initial inspection of goods arriving through Sohar Port, ensuring their safety, compliance with approved standards and specifications, and preventing the entry of non‑compliant or counterfeit goods, in accordance with the provisions of the Consumer Protection Law and its Executive Regulations. This, in turn, reinforces the protection of consumer health and safety. The office will also ensure compliance with applicable laws and regulations, prevent the entry of goods that violate regulatory decisions, establish a precise and integrated database for goods, and strengthen partnerships with various related institutions. It is noteworthy that this office represents a qualitative addition to the Authority’s efforts, through the Consumer Protection Department in North Al Batinah Governorate, in monitoring goods and supply chains before reaching the markets. This contributes to creating a safe and stable commercial environment, keeping pace with the economic growth of the governorate, and enhancing consumer confidence in the quality of goods and services provided. Moreover, the office reflects the fruits of cooperation and integration between the Authority and the Oman Global Container Terminal Company at Sohar Port, within the framework of continuous partnership between government entities and the private sector, contributing to achieving the objectives of Oman Vision 2040 and enhancing the quality of services provided to society. On the sidelines of the office inauguration, His Excellency the Chairman conducted a field visit to the markets of North Al Batinah Governorate, where he reviewed the regulatory workflow and the efforts of specialized teams in monitoring the compliance of commercial establishments with applicable laws and regulations. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12745Thu, 09 Apr 2026 00:00:00 GMT The Directorate General of Consumer Protection in Al Wusta Governorate has inaugurated a new office in the Wilayat of Al Jazir, under the patronage of His Excellency Sheikh Hamad bin Sultan Al Busaidi, Wali of Al Jazir, in the presence of Haitham bin Ali bin Mabkhout Al Junaibi, Director of the Directorate of Consumer Protection in Al Wusta Governorate, along with a number of officials from government institutions in the Wilayat. The opening of the office comes within the framework of the strategy of the Consumer Protection Authority aimed at strengthening its field presence and expanding the scope of its supervisory and awareness services in local markets, thereby contributing to improving the quality of services provided to consumers and facilitating their access thereto. The office is expected to serve as a key reference point for all parties to commercial relations in the Wilayat of Al Jazir and the surrounding areas, through the provision of services related to the Authority’s supervisory and awareness functions. The new office will contribute to intensifying inspection campaigns in markets, monitoring suppliers’ compliance with applicable laws and regulations, as well as raising the level of consumer awareness within the community, and working towards the stability of prices of goods and services. It will also enhance efforts to educate suppliers and owners of commercial establishments on the applicable systems and legislation in the field of consumer protection. The Directorate of Consumer Protection in Al Wusta Governorate affirmed that the opening of the office comes as part of the Authority’s approach towards decentralized expansion in delivering its services, ensuring ease of access and proximity to beneficiaries, and contributing to enhancing the efficiency of supervisory and awareness performance. This approach also supports achieving consumer satisfaction through specialized field teams that operate continuously to protect their rights and address various consumer-related issues. This expansion aligns with the objectives of Oman Vision 2040, which focuses on developing the government services ecosystem and enhancing their accessibility across all governorates and wilayats of the Sultanate of Oman, thereby improving quality of life and achieving sustainable development. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12746Thu, 09 Apr 2026 00:00:00 GMT The Consumer Protection Department in Al Buraimi Governorate, in cooperation with the Food Safety and Quality Department, carried out a joint inspection and awareness campaign under the slogan "Transparent Prices… Your Rights Protected." The campaign targeted flower shops and confectionery stores in the wilayat as part of its ongoing efforts to enhance market transparency and protect consumer rights. The campaign aimed to raise awareness among suppliers regarding consumer rights and their legal obligations, strengthen principles of trust and integrity in commercial transactions, ensure that establishments comply with relevant laws and regulations, and reduce violations such as fraud, misleading practices, or concealment of essential information about goods and services. The campaign included on-site visits to the targeted establishments, during which compliance with clear price display requirements was verified, along with ensuring that prices were not raised without justification or without obtaining the necessary approvals. Emphasis was also placed on issuing purchase invoices for consumers and the necessity of providing essential product information such as production and expiration dates. Furthermore, the campaign included direct educational meetings with suppliers, during which they were informed about the Consumer Protection Law and ways to comply with the applicable regulations, contributing to enhanced positive communication between regulatory authorities and the commercial sector. The campaign resulted in the identification of a number of violations, which were addressed in accordance with established procedures, including issuing warnings for some cases and taking legal action and issuing fines for others. This campaign is part of a series of efforts undertaken by the Consumer Protection Authority to enhance field inspections and promote consumer culture, thereby ensuring a fair and safe commercial environment that protects consumer rights.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12747Thu, 09 Apr 2026 00:00:00 GMT The Department of Consumer Protection in North Al Sharqiyah Governorate participated with an awareness booth in the accompanying exhibition of the Family and Child Traffic Forum, which was held under the patronage of His Excellency Mahmoud Yahya Al Dhahli, Governor of North Al Sharqiyah, under the slogan “Towards a Safe Traffic Generation,” during the period from 6 to 8 April 2026, with the aim of raising the level of public awareness and enhancing community partnership. The Department’s participation came as part of the activities of the forum organized by the Traffic Safety Committee of the Royal Court Affairs, in cooperation with the Office of the Governor of North Al Sharqiyah, where it presented through its awareness booth a number of guidance materials aimed at educating members of the community, particularly children and parents, on the importance of adhering to laws and regulations related to traffic safety, in addition to promoting sound consumer behaviors associated with the use of vehicles and related services. The Authority also sought, through this participation, to enhance direct communication channels with the public, introduce its role in protecting consumers’ rights, and highlight key awareness and regulatory efforts it implements across various fields, thereby contributing to building a conscious and responsible society. This participation comes within the framework of the Department of Consumer Protection’s commitment to supporting national initiatives aimed at spreading traffic culture and enhancing community awareness, in a manner that achieves safety for all and contributes to building a generation that is more compliant with laws and regulations. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12748Thu, 09 Apr 2026 00:00:00 GMT North Al Sharqiyah Governorate celebrated the conclusion of the North Al Sharqiyah Innovative Economy Awards 2025, held under the patronage of Khamis Saif Al Jabri, Minister of Economy, with broad participation from governmental and private entities. In a qualitative achievement added to its record, the Department of Consumer Protection Authority secured second place in the Institutional Excellence Award in its first edition at the governorate level, in recognition of its continuous efforts in developing institutional performance and enhancing the quality of services provided to beneficiaries. This recognition embodies the Authority’s commitment to implementing best practices in institutional work and enhancing efficiency and innovation across its various areas of operation, thereby contributing to achieving consumer satisfaction and reinforcing confidence in the consumer protection system, in addition to supporting sustainable development directions. The Consumer Protection Authority affirmed that this achievement serves as a motivation to continue the journey of institutional excellence and to strengthen initiatives of innovation and development, in a manner that contributes to achieving the objectives of Oman Vision 2040, particularly in the fields of innovation and enhancing government performance efficiency, while improving the quality of services provided and supporting the comprehensive development process in the Sultanate. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12749Thu, 09 Apr 2026 00:00:00 GMT The Department of Consumer Protection in Al Dakhiliyah Governorate hosted a group of male and female students from the University of Technology and Applied Sciences, Nizwa branch, as part of activating the cooperation agreement signed between the two sides, with the aim of strengthening community partnership between government institutions and supporting joint initiatives. This meeting comes within the framework of ongoing efforts to expand areas of cooperation and exchange expertise, as coordination is currently underway to implement a joint project titled “Forum on Responsible Consumption and Production,” which aims to promote awareness of rational consumption concepts and enhance sustainable practices within the community. The program included a number of awareness-focused themes, most notably a lecture titled “Consumer Rights,” during which students were introduced to their basic rights, informed about prohibited goods in the market, and made aware of the risks of misleading advertisements. Another lecture titled “The Consumer: A Friend of a Sustainable Environment” was also delivered, highlighting sound environmental practices, the importance of reuse, and ways to rationalize the consumption of natural resources. The event was accompanied by an awareness exhibition featuring a number of products withdrawn from the market for violating the Consumer Protection Law and its Executive Regulations, in addition to displaying samples of original and counterfeit spare parts, and providing an explanatory presentation on tires and how to distinguish between them, thereby contributing to raising consumers’ level of awareness. This initiative reflects the Consumer Protection Authority’s commitment to strengthening partnerships with academic institutions in a way that contributes to spreading informed consumer culture, achieving community integration, and supporting national efforts toward sustainable development. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12750Thu, 09 Apr 2026 00:00:00 GMT The Department of Consumer Protection in Al Dakhiliyah Governorate carried out, in cooperation with the Department of Commerce, Industry and Investment Promotion in the Governorate, a joint inspection campaign targeting a number of gold and jewelry shops, electrical and electronic appliance stores, in addition to children’s toy shops. This comes within the framework of ongoing efforts to strengthen market oversight and ensure the protection of consumers’ rights. The campaign aimed to verify the accuracy and calibration of weighing scales and to identify approved hallmarks in gold shops, in addition to ensuring that traders and suppliers comply with the Consumer Protection Law, its Executive Regulation, and the relevant regulatory decisions and circulars. The campaign also focused on verifying the presence of the Gulf Conformity Mark (G-Mark) accompanied by a Quick Response Code (QR) on toys and electrical and electronic devices, thereby ensuring product safety, quality, and compliance with approved standards. This campaign also comes within the context of enhancing partnerships and integration between government entities and the private sector in implementing inspection campaigns, which contributes to raising the level of compliance among commercial establishments and achieving a more regulated market environment. The Consumer Protection Authority affirms the continuation of its regulatory and awareness efforts in cooperation with the relevant entities, in a manner that contributes to providing a stable and safe marketing environment that meets consumers’ needs and guarantees their rights. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12742Wed, 08 Apr 2026 00:00:00 GMTThe Directorate General of Consumer Protection in North Al Batinah Governorate continues, in cooperation with the Directorate General of Education in the Governorate, the implementation of the activities of the awareness program “Student Awareness is a Social Responsibility,” within the framework of its ongoing efforts to enhance consumer awareness among school students and to instill sound consumer behavior concepts from the early stages of education. The program aims to familiarize students with their rights and obligations as consumers and to enhance their awareness of safe shopping principles. It includes in-person awareness lectures as well as others conducted via visual communication (online), in addition to an accompanying awareness exhibition that introduces students to a number of key consumer-related issues. The lectures address a range of awareness topics, most notably safe online shopping, consumer culture for young consumers, the harms of electronic cigarettes, commercial fraud, misleading advertisements, and prohibited goods. This is intended to enable students to recognize proper commercial practices and avoid risks associated with certain improper consumer behaviors. The program also targets students of Cycle One and Cycle Two of Basic Education in a number of schools across the Governorate, thereby contributing to instilling consumer awareness at an early age and building a conscious generation capable of making sound purchasing decisions. The program activities have witnessed positive engagement from students and teaching staff, reflecting the importance of such awareness initiatives in raising the level of consumer awareness among students and reinforcing the values of social responsibility. The Directorate General of Consumer Protection in North Al Batinah Governorate also affirmed its continued implementation of such awareness programs in cooperation with the relevant entities, contributing to building a more aware society with a strong consumer culture. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12743Wed, 08 Apr 2026 00:00:00 GMT The Court of First Instance in Muscat issued a judicial ruling against a commercial establishment specializing in kitchen supply and installation, following its breach of contractual obligations towards a consumer. The Court ruled to convict the establishment for failing to provide the service in a proper manner and for not issuing an invoice in the Arabic language, and ordered it to pay a financial fine in addition to refunding the value of the service to the consumer. The details of the case date back to the Consumer Protection Authority receiving a complaint from a consumer who stated that he had contracted with a kitchen installation establishment to design and install a kitchen for an amount of 1,720 Omani Rials, of which 600 Omani Rials were paid in advance, with the agreement that the work would be completed within 45 days. However, the establishment failed to comply with the agreement and did not install the kitchen within the specified time, prompting the consumer to file a complaint with the Authority, which in turn referred the case to the Public Prosecution to take the necessary legal action. After reviewing the case facts and the evidence presented, the Court issued its judgment in absentia as follows: First: Convicting the defendants of the misdemeanor of failing to provide the service properly and in a manner consistent with its nature, and the misdemeanor of failing to issue an invoice to the consumer in the Arabic language. The Court imposed a fine of (500 Omani Rials) for the first offense and a fine of (200 Omani Rials) for the second offense. The lesser penalty shall merge into the more severe penalty, with the more severe penalty to be enforced. The defendants, in their capacity as suppliers, were also ordered to refund the value of the service to the civil claimant in the amount of (600 Omani Rials), and to bear the legal costs of the case. The Consumer Protection Authority affirmed that it will continue intensifying its market oversight and strictly enforcing the applicable laws and regulations without any leniency, emphasizing that it will take all necessary legal measures against any establishment that fails to meet its obligations or manipulates consumers’ rights. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12744Wed, 08 Apr 2026 00:00:00 GMT The Directorate General of Consumer Protection in North Al Batinah Governorate implemented an awareness program under the slogan “Their Protection is a Priority,” as part of its ongoing efforts to enhance consumer awareness among various segments of society, with a focus on persons with disabilities and their guardians. This program is delivered through a series of simplified interactive meetings and workshops held at rehabilitation centers across several wilayats in the governorate, aiming to instill concepts of rational consumption, introduce beneficiaries to proper shopping practices, and empower them to make informed purchasing decisions based on verifying the quality and suitability of goods. The program also focuses on raising awareness among beneficiaries of their rights as consumers and introducing the services provided by the Authority, in addition to clarifying the mechanisms for submitting complaints, thereby enhancing their confidence and ability to protect their rights in the marketplace. The program targets three main groups, including persons with disabilities in rehabilitation centers, their guardians, as well as supervisory staff in those centers, thereby strengthening the integration of awareness roles within the rehabilitation environment. It is worth noting that these programs are implemented within the Authority’s plan aimed at spreading consumer awareness and enhancing legal culture among various segments of society through the implementation of specialized programs targeting the groups most in need of awareness, thereby contributing to building a society that is aware of its rights and obligations and capable of engaging with markets with confidence and responsibility. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12740Tue, 07 Apr 2026 00:00:00 GMT The Court of First Instance in Wilayat Barka issued seven judicial rulings convicting a commercial establishment and its owner, after it was proven that they had violated the provisions of the Consumer Protection Law promulgated by Royal Decree No. (66/2014) and its Executive Regulations, due to their failure to properly provide services to consumers in the aluminum and metalworks sector. The Court ruled to impose a total fine of (OMR 2,200), in addition to obligating them to bear all criminal case expenses. The details of the case date back to the Consumer Protection Department in Barka receiving several complaints from consumers who had contracted with a single establishment operating in the metalworks sector and aluminum installation workshops for the fabrication and installation of doors and windows. The consumers stated that the establishment delayed the execution of the works and provided services of a quality not compliant with the agreed specifications. Furthermore, the establishment demanded that consumers pay the full remaining amounts prior to completing the work, justifying this by claiming a lack of liquidity to purchase raw materials. This prompted a number of affected consumers to file complaints with the Consumer Protection Authority, requesting either completion of the agreed works or a refund of the advance payments made. The owner of the establishment admitted before the competent authorities that he had entered into contracts with the consumers and had delayed execution of the works on the grounds of insufficient financial liquidity. After reviewing the facts of the cases, the Court issued rulings convicting the commercial establishment and its owner of the misdemeanor of “failure to provide the service in a proper manner consistent with its nature,” as well as for failing to issue an invoice in the Arabic language. The Court imposed a total fine of (OMR 2,200) and obligated them to bear all criminal case expenses, in addition to referring the civil claims submitted by the victims to the competent civil court for adjudication. The Consumer Protection Authority affirmed that it will continue to intensify its market oversight and enforce the applicable laws and regulations without any leniency, stressing that it will take all necessary legal measures against any establishment that manipulates consumer rights or fails to fulfill its obligations. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12741Tue, 07 Apr 2026 00:00:00 GMT The Primary Court in Muscat Governorate has issued judicial rulings convicting a commercial establishment specialized in the field of travel and tourism, following cases filed by a number of consumers against it. The rulings included the imprisonment of the establishment’s owner for six (6) months and obligating the establishment to refund amounts to consumers along with fines, totaling OMR 20,965.5. The facts of the cases date back to agreements concluded between a group of consumers and the establishment to provide travel packages, including hotel reservations in 4-star and 5-star categories, tourism tours, airport transfers, and complimentary trips, in exchange for monetary payments. The cases revealed that some consumers paid the amounts in full or in monthly installments; however, upon attempting to benefit from the services, they were surprised to find that the company had closed its doors since October 2024 and had ceased providing any services. Some consumers were able to utilize part of the services before the company ceased operations, while others did not benefit at all and were compelled to bear travel and accommodation expenses themselves. Among the reported cases were complaints involving additional payments beyond the initial agreement, or full payment of contract values without receiving any service, in addition to cases where the company was closed after consumers had completed payment of installments. This prompted the consumers to file complaints with the Consumer Protection Authority. The Consumer Protection Authority concluded that the establishment had violated Article (23) of the Consumer Protection Law issued by Royal Decree No. (66/2014), which obligates the supplier to provide the service in a proper manner or refund its value in case of non-compliance. Accordingly, the cases were referred to the Public Prosecution, which initiated legal proceedings. Upon consideration and examination of the cases, the Primary Court issued a judicial ruling convicting the establishment and its owner of the misdemeanor of failure by the supplier to provide the service in a proper manner in accordance with Article (23) of the Consumer Protection Law. The issued judgments included imprisonment of the owner for a period of six (6) months. The court also obligated the defendants to refund the amounts paid by consumers, each according to their respective claim. The total refunded amounts to consumers reached OMR 16,565.5, while the total judicial fines amounted to OMR 4,400, bringing the total of refunded amounts and fines to OMR 20,965.5. These judicial rulings affirm the pivotal role undertaken by the Consumer Protection Authority in following up on cases and monitoring violations, in a manner that ensures redress for affected parties and enhances compliance of commercial establishments with laws and regulations. These efforts also reflect the integration of regulatory and judicial work in the Sultanate, reinforce confidence in the local market, and embody the objectives of Oman Vision 2040 in promoting transparency, legal accountability, and the protection of consumer rights. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12739Mon, 06 Apr 2026 00:00:00 GMTThe Court of First Instance in the Wilayat of Barka has issued a judicial ruling convicting a commercial establishment and one of its employees for violating the provisions of the Consumer Protection Law promulgated by Royal Decree No. (66/2014) and its Implementing Regulations. The Court ruled to impose a fine of (200) Omani Riyals on each of them, bringing the total imposed fines to (400) Omani Riyals, with the merging of penalties for the two charges and the enforcement of the more severe penalty. The facts of the case stem from a complaint received by the Consumer Protection Department in Barka, affiliated with the Consumer Protection Authority, from a consumer stating that he had contracted with a commercial establishment for the fabrication and installation of doors for his residence at a total cost of (1,250) Omani Riyals. The consumer paid an advance amount of (900) Omani Riyals, with delivery agreed to be completed within one month from the date of contracting. However, upon the lapse of the agreed period, the establishment only installed the door frames and thereafter continued to delay and fail to complete the remaining agreed works. Accordingly, the consumer filed a complaint before the Consumer Protection Authority requesting either completion of the work or a full refund of the paid amount. Upon confronting the employee of the establishment, he acknowledged the existence of the contract and the delay in completing the work, attributing this to a lack of sufficient financial liquidity to finalize the procedures, and further stated that completion of the remaining work was conditional upon payment of the outstanding balance by the consumer. Upon reviewing the facts of the case, the Court issued its judgment convicting the commercial establishment and its employee of the misdemeanor of failing to provide the service in a proper manner consistent with its nature. The Court imposed a fine of (200) Omani Riyals on each of them, bringing the total fines to (400) Omani Riyals, with the merging of penalties for the two charges and the enforcement of the more severe penalty. The Court further ordered them to bear the costs of the criminal proceedings and referred the civil claim to the competent civil court for adjudication.https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12738Sun, 05 Apr 2026 00:00:00 GMT The Court of First Instance in Al Dhahirah Governorate has issued a judicial ruling convicting a manpower recruitment office for failing to provide the agreed service to a consumer in a proper manner. The details of the incident date back to an agreement between the consumer and the office for the recruitment of a domestic worker in consideration of an amount of (900) Omani Riyals, with the understanding that the worker would be provided within a specified period. However, the office failed to fulfill its obligations under the agreement. After repeated unsuccessful attempts by the consumer to contact the office, a complaint was submitted to the Consumer Protection Department in Al Dakhiliyah Governorate, which proceeded to follow up on the matter. During the examination of the complaint, the owner of the office admitted to failing to carry out the agreed service and undertook to refund the amount to the consumer. However, he did not comply with this undertaking, which necessitated referring the case to the competent judicial authorities. Upon consideration of the case, the Court issued its ruling convicting the accused of the misdemeanor of failing to provide the service to the consumer in a proper manner and in accordance with its nature. The Court imposed a financial fine of (500) Omani Riyals and ordered him to refund the amount paid by the consumer amounting to (900) Omani Riyals. The Court further ordered the suspension of the execution of the penalty, provided that payment is made within a maximum period of two weeks from the date of pronouncement of the judgment, in addition to obligating him to bear the criminal costs. The Consumer Protection Authority affirms its continued commitment to following up on complaints and taking the necessary legal measures against violators, in a manner that ensures the protection of consumers’ rights and enhances confidence in the market. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12737Thu, 02 Apr 2026 00:00:00 GMT The Department of Consumer Protection in Al Dakhiliyah Governorate launched today, Tuesday, corresponding to (31 March 2026), an awareness initiative titled “Hima Caravan: Awareness and Safety,” under the patronage of His Excellency Dr. Ali Mohammed Zaabnoot, Wali of Adam, in the presence of the Director of the Department of Consumer Protection in Al Dakhiliyah Governorate and a number of officials. This initiative comes within the framework of the efforts of the Consumer Protection Authority to enhance consumer culture and to consolidate the concepts of awareness and social responsibility. This initiative affirms the Authority’s commitment to strengthening institutional integration and building effective partnerships with various governmental and private entities, in a manner that contributes to unifying efforts aimed at disseminating consumer awareness and promoting sound practices, in addition to reinforcing preventive concepts in traditional and electronic markets, and limiting improper practices in a way that enhances consumer protection. The first activities of the initiative commenced in the Wilayat of Adam with the organization of an awareness seminar held at the Wali’s Multi-Purpose Hall, with the participation of a number of governmental and private entities. The program included a speech delivered by Mr. Ali Al-Hadrami, Director of the Department of Consumer Protection in Al Dakhiliyah Governorate, followed by a visual presentation highlighting the most prominent works and achievements of the Department. The program also included the presentation of a number of awareness-oriented working papers, including a paper titled “Safe Online Shopping,” and another titled “Risks of Electronic Blackmail,” presented by a representative of the Royal Oman Police in Al Dakhiliyah Governorate, in addition to a paper titled “Safe Food Shopping,” presented by the Municipal Department in the Wilayat of Adam. These were aimed at raising the level of awareness among consumers and promoting safe shopping practices. The seminar featured several awareness segments, including a theatrical performance titled “Be Aware,” an awareness visual presentation, and an introduction to the digital “Hima” platform, thereby contributing to enhancing modern awareness tools for consumers. The program concluded with the honoring of participants and a tour of the accompanying exhibition stands. It is anticipated that this initiative will contribute to raising the level of community awareness and enhancing rational consumer behavior. The activities of the “Hima Caravan: Awareness and Safety” will continue to cover various wilayats across the Sultanate of Oman during the coming period, reaffirming the Authority’s commitment to continuing its efforts in disseminating consumer culture and strengthening community partnership, in alignment with the objectives of Oman Vision 2040 in building a knowledgeable society and a sustainable, knowledge-based economy founded on responsibility. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12736Wed, 01 Apr 2026 00:00:00 GMTJudicial enforcement officers at the Consumer Protection Department in Al Dakhiliyah Governorate succeeded in seizing a commercial establishment engaged in the sale of expired goods, during field inspection visits carried out by the Department as part of its ongoing regulatory efforts to safeguard consumer health and safety and ensure the quality of products circulating in the markets. In detail, inspection activities resulted in the seizure of a total of (165) expired items, with an estimated total value of (180 OMR), whereby all seized items were confiscated, and the necessary legal procedures were taken against the violators, in accordance with the provisions of the Consumer Protection Law promulgated by Royal Decree No. (66/2014) and its Implementing Regulations. The Consumer Protection Authority affirms the continuation of its regulatory efforts, in cooperation with the relevant entities, to address all violative practices and limit the circulation of unsafe goods in the markets, in a manner that contributes to strengthening the consumer safety framework. The Authority also calls upon members of the public to report any violations observed through the approved communication channels, in order to reinforce the principle of community partnership, and in alignment with the national directions aimed at improving quality of life and achieving the objectives of Oman Vision 2040. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12734Tue, 31 Mar 2026 00:00:00 GMTThe Consumer Protection Authority has announced the recall of a number of Land Rover - Evoque vehicles from model years (2020-2025), as part of its ongoing efforts to ensure consumer safety and enhance the quality of products circulating in the markets. This recall comes in line with the monitoring campaigns carried out by the Authority in cooperation with the relevant entities, whereby the number of affected vehicles has reached (87) vehicles. The reason for the recall is attributed to the possibility of the passenger airbag tearing upon deployment as a result of improper folding, which may lead to the leakage of hot gases and cause burns to passengers, in addition to reducing the level of protection and increasing the risk of injury in the event of an accident. Accordingly, the Authority calls upon all owners of the affected vehicles to promptly contact the dealer to carry out the necessary repairs, which include the replacement of the front passenger airbag, free of charge. The Consumer Protection Authority affirms its continued commitment to monitoring the status of goods in the markets and taking the necessary measures to ensure consumer safety, and calls upon all members of the public to report any observations through its official channels, in order to enhance community partnership and market safety, and in alignment with the objectives of Oman Vision 2040. https://cpa.gov.om/en/Pages/NewsDetail.aspx?NewsID=12735Tue, 31 Mar 2026 00:00:00 GMT