As Part of His Series of Field Visi...
His Excellency Sulayem Ali Sulayem Al-Hakmani, Chairman of the Consumer Protection Authority, accompanied by a team of inspectors and judicial enforcement specialists from the Market Monitoring Department, conducted an inspection tour of several shops and commercial centers in the markets of Muscat Governorate. The tour aimed to assess the availability of goods, monitor promotional offers, and ensure that suppliers comply with the laws, regulations, and guidelines related to consumer protection.
During his visit, His Excellency Al-Hakmani engaged with consumers, listening to their feedback and suggestions regarding the availability of essential goods and the stability of market prices. He ...
Wednesday 22 , January 2025
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Failure to Comply with Proper Main...
The Primary Court in the Wilayat of Al Mudhaibi recently issued a judicial ruling against a commercial establishment in North Al Sharqiyah for violating the Consumer Protection Law and its executive regulations. The ruling included a conviction and a financial fine.
The details of the case pertain to a complaint received by the administration from a consumer alleging that the establishment, with whom he had agreed to service his vehicle, did not carry out the maintenance properly as agreed. Several issues repeatedly appeared in his vehicle at short intervals. Despite repairs by the establishment, the malfunctions kept recurring each time. This prompted the consumer to file a complaint with...
Tuesday 21 , January 2025
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Construction Company Delays, Consum...
The Consumer Protection Authority in the Muscat Governorate, represented by the Complaints Division, managed to mediate an amicable settlement between a consumer and one of the constructions, building materials, and decoration companies, resulting in a refund of 2,217 OMR.
Details of the case indicate that the Complaints Division received a complaint from a consumer against the construction and decoration company. The complaint stated that the consumer had agreed with the company to purchase house stone in accordance with specific specifications and a set delivery date, with the agreement that the stone would be exported to Kuwait after the full purchase amount had been paid. However, the ...
Monday 20 , January 2025
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