Wednesday 24 June 2026
The Primary Court in Nizwa issued a judicial ruling against a commercial establishment operating
in the iron and steel sector for violating the Consumer Protection Law promulgated by Royal
Decree No. (66/2014) and its Executive Regulations. The Court convicted the establishment,
imposed a fine of OMR 200, ordered the suspension of its commercial activity, and directed the
closure of the establishment, following its failure to provide the service in accordance with the
agreed terms.
The facts of the case are summarized as follows: The Consumer Protection Department in Al
Dakhiliyah received a complaint from a consumer stating that he had contracted with the
establishment to supply construction steel for an amount of OMR 268. However, the establishment
failed to fulfil its obligations as agreed, prompting the complainant to file a complaint with the
Department seeking a refund of the amount paid. The complaint file was subsequently referred to
the Public Prosecution, which conducted an investigation and referred the case to the competent
judicial authorities. The Court issued a ruling convicting the first and second defendants of the
misdemeanour of failing to provide the service in accordance with the agreement concluded with
the consumer. It is noteworthy that the Department has a number of registered complaints against
the complained establishment.
Accordingly, the Court sentenced them to a fine of OMR 200 and ordered them to bear the
criminal expenses, in addition to ordering the closure of the establishment and the suspension of
the commercial activity of the second defendant for a period of two months from the date the
judgment becomes final. The Court also ordered the publication of the judgment. In the civil
aspect, the civil claim was dismissed due to waiver.
The Consumer Protection Authority affirms the necessity for suppliers to comply with the laws in
force relating to consumer protection and to fulfil all obligations and requirements imposed upon
them, thereby safeguarding consumers' rights when providing them with any goods or services.