Thursday 4 June 2026
The Court of First Instance in Samail issued a judgment against a commercial establishment operating in the metal fabrication and carpentry sector for violating the Consumer Protection Law promulgated by Royal Decree No. (66/2014) and its Executive Regulations. The Court convicted the establishment and imposed a financial penalty.
The facts of the case stem from a complaint received by the Consumer Protection Department in Al Dakhiliyah Governorate from a consumer who had entered into an agreement with a commercial establishment for the fabrication and installation of windows and a door for his house under construction. However, the establishment failed to complete the work in accordance with the contract concluded between the parties. Consequently, the complainant approached the establishment, which continued to delay completion of the agreed works. Due to the establishment’s failure to respond and fulfil its obligations, the consumer lodged a complaint with the Department, which undertook the necessary procedures.
The complaint was examined between the parties, and as no amicable settlement was reached, the case file was referred, upon completion, to the Public Prosecution, which initiated an investigation and subsequently referred the matter to the competent judicial authorities. The Court rendered its judgment convicting the three defendants of the misdemeanour of failing to provide the service in accordance with the agreement concluded with the consumer and imposed a fine of OMR 100 on each defendant. The Court further ordered the three defendants jointly to pay the claimant an amount of OMR 1,000, being the sum received from him without carrying out the agreed service.
The Consumer Protection Authority calls upon all suppliers to comply with the applicable consumer protection legislation and to fulfil the conditions and obligations imposed upon them, thereby safeguarding consumers’ rights when providing any goods or services.