Wednesday 3 June 2026
The Primary Court in the Wilayat of Nizwa issued a judicial ruling against a commercial
establishment operating in the vehicle sector for violating the Consumer Protection Law
promulgated by Royal Decree No. (66/2014) and its Executive Regulation. The court ruled
to convict the establishment and impose a financial penalty of OMR 2,000.
The facts of the first case relate to a complaint received by the Department from a
consumer who had purchased a new vehicle from one of the dealerships in the
governorate. During the warranty period, the complainant noticed unpleasant odours
entering the vehicle, prompting him to return to the establishment, which carried out
repairs. However, the issue persisted, leading the complainant to seek the opinion of an
expert, who confirmed the existence of a manufacturing defect. After presenting the expert
report to the establishment, it refused to replace the vehicle or refund its value in
accordance with the Consumer Protection Law. Due to the establishment’s lack of
response, the complainant filed a complaint with the Department, which undertook the
necessary procedures. Upon completion of the case file, it was referred to the Public
Prosecution, which initiated investigations and referred the matter to the competent
authorities.
The court subsequently issued its ruling convicting the first and third defendants of the
misdemeanour of failing to comply with the obligation to replace the commodity, refund it,
reimburse its value, or repair it. The court imposed a fine of OMR 1,000 on each defendant,
acquitted the second defendant of the charge brought against him, and referred the civil
claim to the competent court.
The Consumer Protection Authority reiterates the importance of suppliers complying with
the applicable consumer protection laws and fulfilling all obligations and requirements
imposed upon them, in order to safeguard consumers’ rights when providing any goods or
services.