Monday 1 June 2026
The Court of First Instance in Al Buraimi issued a judicial ruling convicting a service provider and a commercial establishment for violating the provisions of the Consumer Protection Law and imposed a fine totaling 3,000 OMR, in addition to the closure of the commercial establishment. The ruling was issued on the grounds of failure to provide the service in a proper manner and failure to provide the consumer with an invoice confirming receipt of the service.
The details of the case date back to a complaint received by the Consumer Protection Department in Al Buraimi Governorate from a consumer who stated that he had taken his vehicle to a workshop for maintenance work and replacement of certain parts. However, the vehicle experienced recurrent malfunctions after being returned to him, causing the problem to persist despite returning the vehicle to the workshop on several occasions. The workshop also failed to issue an invoice confirming the service provided.
The Department initiated the necessary investigations and inquiries into the complaint, which revealed violations consisting of the supplier’s failure to provide the service in a proper manner and in accordance with its nature, as well as infringing the consumer’s right to obtain an invoice evidencing receipt of the service in accordance with the applicable legal requirements. Consequently, the case file was referred to the competent judicial authorities.
The Court issued its ruling in the presence of the parties, convicting the defendants of the misdemeanor of failing to provide the service properly and imposing a fine of 1,500 OMR on each of them. The Court also convicted them of violating the consumer’s right to obtain an invoice and imposed an additional fine of 200 OMR. Furthermore, the Court ordered the closure of the commercial establishment, merged the penalties, and enforced the most severe penalty, in addition to referring the civil claim to the competent division.
The Consumer Protection Authority reaffirms its commitment to following up on complaints and reports and taking legal action against anyone found to be in violation of the laws and regulations governing the market. The Authority also calls upon suppliers to provide services in accordance with agreed standards and to issue invoices to consumers in a manner that safeguards the rights of all parties and enhances confidence in commercial transactions.