Monday 25 May 2026
The Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Department of Consumer Services and Market Control – Complaints Section – successfully reached an amicable settlement between consumers and two establishments specialized in the recruitment of manpower, resulting in the recovery of an amount of One Thousand Four Hundred Fifty Omani Riyals (OMR 1,450), due to the failure of the two establishments to provide the service within the specified time and in accordance with the agreed terms and conditions.
The details of the incident are summarized in the Directorate receiving a complaint from consumers stating that they had agreed with the two establishments to recruit domestic workers. However, the two establishments failed to fulfill the agreed service in accordance with the contract concluded between the parties, and did not undertake any actual measures to provide the workers. In addition, they delayed responding to the consumers’ demands and refunding the paid amounts, which prompted the consumers to file a complaint with the Directorate.
Accordingly, the Directorate initiated the procedures followed in such cases. After examining and following up on the complaint, an amicable settlement was reached between the parties, stipulating the cancellation of the contract and the refund of the full amount paid to the consumers.
These efforts come within the framework of the Authority’s commitment to safeguarding consumer rights stipulated in the Consumer Protection Law and its Executive Regulation, as well as its continuous efforts to address complaints and take the necessary actions in relation thereto, in a manner that guarantees the preservation of the rights of all parties in accordance with the applicable legal frameworks.