Thursday 21 May 2026
Judicial rulings were issued by the competent court in Muscat Governorate against two companies operating in the marble and ceramics sector, following complaints submitted by consumers regarding the companies’ failure to implement the agreed services in accordance with the agreed specifications and within the specified timeframe, which the Consumer Protection Authority considered a clear violation of the law and its implementing regulations.
The first case concerned a complaint related to the supply and installation of marble, where the consumer indicated defects in execution and non-compliance with the agreed specifications, despite full payment being made without receiving the service in the required manner. The second case involved a complaint regarding delayed marble supply, where the company failed to comply with the agreed delivery date, in addition to disputes concerning payment and implementation conditions, which investigations confirmed as a breach of consumer rights.
Accordingly, the consumers submitted their complaints to the Authority, which undertook the necessary procedures and referred the matter to the competent authority. Following consideration of the first case, the court convicted the company of the misdemeanor of “failure to provide the service in a proper manner” in accordance with the Consumer Protection Law and imposed a suspended fine of OMR 100, in addition to judicial expenses. In the second case, a final judgment was issued convicting the company of the misdemeanor of “failure of the supplier to provide the service to the consumer in a proper manner and in accordance with its nature,” and the court imposed a fine of OMR 300, while referring the civil claim to the competent division.
These rulings reaffirm the effective supervisory role of the Consumer Protection Authority in following up complaints and ensuring the implementation of the law, thereby strengthening public confidence in the market and protecting consumer rights. Such measures also reflect the seriousness in promoting the principles of transparency and accountability and enhancing public confidence in the local market, in line with national directions toward building a fair and sustainable economic environment.