Thursday 21 May 2026
The Consumer Protection Department in South Al Batinah Governorate – Barka successfully recovered a total amount of OMR 4,420 in favor of a number of consumers, following complaints submitted against one of the establishments operating in the travel and tourism sector.
The details of the complaints relate to consumers contracting with the establishment for the booking of travel tickets and the implementation of tourism programs, whereby they paid the agreed amounts in advance. However, the establishment failed to fulfill its contractual obligations, which resulted in damages to the consumers.
Upon receiving the complaints, the Department initiated the necessary legal and administrative procedures, including summoning the establishment, investigating the circumstances surrounding the complaints, and verifying its failure to meet its contractual obligations toward the consumers, which constitutes a clear violation of the Consumer Protection Law and its implementing regulations.
The efforts exerted by the Department resulted in reaching an amicable settlement stipulating the refund of the amounts received from the affected consumers, within the framework of its commitment to safeguarding consumer rights and ensuring that consumers either receive the agreed services or recover their funds in the event of non-compliance.
The Consumer Protection Department in Barka affirmed its continued commitment to following up on such cases and dealing firmly with any unlawful practices that may harm consumers. The Department also urged all consumers to deal with reliable establishments and to retain supporting documents and invoices. Furthermore, it emphasized the importance of reporting any observations or complaints through the official channels, thereby contributing to the enhancement of a safe and fair consumer environment.