Sunday 17 May 2026
The Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Department of Consumer Services and Market Control, successfully recovered an amount of (OMR 3,390) for a consumer following the settlement of a complaint filed against a commercial establishment operating in the vehicle sales sector.
The details of the incident are attributed to a complaint submitted by a consumer stating that he had purchased a vehicle from the establishment subject of the complaint and paid an amount of (OMR 3,390), representing the value of the vehicle. However, the supplier failed to comply with the agreed delivery date, as the delivery of the vehicle was delayed and the supplier continued procrastinating despite receipt of the payment. This prompted the consumer to approach the Directorate and submit his complaint to the Directorate General of Consumer Protection in North Al Batinah Governorate, which undertook the necessary procedures, examined the complaint, and reached an amicable settlement between the two parties, resulting in the refund of the paid amount of (OMR 3,390) to the consumer.
The Authority affirms its continued commitment to safeguarding consumer rights, following up on complaints, and addressing them through legal and amicable means in a manner that ensures justice and enhances confidence in commercial transactions. The Authority also calls upon all consumers to report any practices that violate their rights through the approved communication channels.