Monday 4 May 2026
The Primary Court in Muscat has issued a judicial ruling convicting a provider and a company
engaged in activities related to travel and tourism services for violating the provisions of the
Consumer Protection Law promulgated by Royal Decree No. (66/2014), after it was established
that they failed to provide the service to the consumer in a proper manner consistent with its
nature. The conviction followed proof of their non-compliance in delivering the agreed service
in accordance with its intended standard and nature.
The details of the case date back to the Consumer Protection Department in Muscat
Governorate receiving a complaint from a consumer against a provider and a company
operating in travel and tourism-related services. The complainant stated that he had entered
into an agreement with them to arrange hotel bookings, tourist tours, and airport transfer
services to and from the airport for his planned travel to Thailand in July 2025. However, he was
unable to benefit from the agreed services and did not receive any response, thereby
demanding a refund of the amount paid, totaling OMR 1283.
After completing the procedures of examining the complaint and collecting evidence, the case
file was referred to the competent authorities, which initiated legal proceedings, culminating in
the issuance of a judgment in the presence of the parties, convicting the first accused in his
capacity as the provider and the second accused in its capacity as the company, for the
misdemeanor of failing to provide the service to the consumer in a proper manner consistent
with its nature.
The Court ruled to:
Sentence the first accused to imprisonment for a period of six (6) months.
Impose a fine of OMR 100 on the first accused.
Impose a fine of OMR 100 on the second accused.
Oblige the accused, in their capacity as providers, to refund an amount of OMR 1283 to
the civil claimant.
Oblige them to bear the case expenses.
The Consumer Protection Authority affirms its continued commitment to following up on
complaints and reports received, and to taking the necessary legal measures to ensure the
protection of consumer rights. It also calls upon consumers to retain documents, invoices, and
contracts evidencing their transactions, and to report any violations through the Authority’s
official channels.