Sunday 3 May 2026
The Directorate General of Consumer Protection in North Al Batinah
Governorate successfully recovered more than OMR 2,900 for a
consumer, following the settlement of a complaint filed against a
commercial establishment operating in the vehicle sales sector.
The details of the case date back to a complaint submitted by a
consumer stating that he had purchased a vehicle from the
establishment in question. It was agreed that he would pay an advance
amount of OMR 2,260 as the vehicle price, in addition to OMR 560 for
shipping and OMR 97 as fees upon the vehicle’s arrival. However, the
supplier failed to meet the agreed delivery date, delaying the delivery
of the vehicle for more than three months. This prompted the
consumer to approach the Directorate General of Consumer Protection
in North Al Batinah Governorate, which took the necessary actions,
examined the complaint, and reached an amicable settlement between
the two parties, resulting in the refund of OMR 2,917 to the consumer.
The Directorate General of Consumer Protection in North Al Batinah
Governorate affirms its continuous commitment to safeguarding
consumer rights, following up on complaints, and addressing them
through legal and amicable means, in a manner that ensures justice and
enhances confidence in commercial transactions. It also calls upon
everyone to report any practices that violate their rights through the
approved communication channels.