Tuesday 28 April 2026
The Primary Court in Salalah issued a judicial ruling against one of the car sales companies in Dhofar Governorate for failing to comply with the warranty of services provided by the company to the consumer in the proper manner.
The details of the case date back to the receipt by the Directorate General of Consumer Protection in Dhofar Governorate of a complaint from a consumer stating that there were problems with the vehicle during the first two weeks from the date of purchase. After informing the company thereof, the company refused to repair the vehicle defects during the warranty period, refund its value, or replace it with a new vehicle. Accordingly, the Directorate took the procedures followed in this regard by examining the complaint, after which a technical expert was appointed who confirmed the existence of multiple problems in the vehicle affecting its overall performance, such as the non-responsiveness of safety systems. The case was then referred to the Public Prosecution, which in turn referred it to the Primary Court in Salalah, which issued the above-mentioned ruling convicting the company and its representative. The judgment of the Court of Appeal ruled to convict the company and its representative of the misdemeanor of the supplier’s failure during the warranty period to repair the defect in the victim’s vehicle, refund its value, or replace it, which constitutes a violation of Consumer Protection Law under Articles (39) and (40) of the Consumer Protection Law and Article (15) of its Executive Regulation.
For these reasons, the Court ruled in presence of the parties to convict the company and its representative and impose a fine of OMR 5,000 for failure during the warranty period to repair the defect in the victim’s vehicle, refund its value, or replace it, and a fine of OMR 2,000 for failure to guarantee the provision of the service within a period proportionate to its nature as stipulated under Article (39) of the Consumer Protection Law.
The Consumer Protection Authority calls upon all traders and suppliers to comply with the provisions of the Consumer Protection Law, its Executive Regulation, and the decisions implementing the same.