Monday 27 April 2026
The Primary Court in the Wilayat of Barka issued five court rulings convicting a commercial establishment and its owner, after they were found to have violated the provisions of the Consumer Protection Law issued by Royal Decree No. (66/2014) and its Executive Regulations. The violations related to failure to provide services properly, in addition to issuing invoices to consumers in unclear handwriting.
The court imposed a total fine of OMR 800 on the convicted parties, ordered them to pay the criminal case expenses, and referred the civil claims submitted by the affected consumers to the competent civil court for adjudication.
The details of the case date back to the Consumer Protection Department in Barka receiving several complaints from consumers who had contracted with the same establishment, which operates in the field of blacksmithing and aluminum installation, to manufacture and install doors and windows. The consumers reported delays in carrying out the agreed works, procrastination in delivering them within the specified timeframe, and defects in the quality of implementation and installation, in a manner inconsistent with the nature of the contracted service.
Accordingly, the competent department initiated its legal procedures. After completing the complaint files and gathering the necessary evidence, it was established that the supplier had breached its obligations toward the consumers. The case file was then referred to the competent judicial authorities to take the necessary legal action.
After reviewing the facts of the cases and the evidence presented, the court issued its rulings convicting the commercial establishment and its owner of the misdemeanor of failing to provide the service properly and in accordance with its nature, in addition to the violation of issuing unclear invoices to consumers.
The Consumer Protection Authority affirmed its continued efforts to intensify its supervisory and legal measures to protect consumer rights. It stressed that it will not hesitate to take legal action against anyone who breaches their obligations or violates consumer rights. The Authority also called on consumers to retain invoices, contracts, and documents that prove their transactions, in order to safeguard their rights when submitting reports or complaints.