Sunday 26 April 2026
he Court of First Instance in Barka issued a judicial judgment convicting a commercial establishment for violating the provisions of the Consumer Protection Law promulgated by Royal Decree No. (66/2014), due to its failure to provide the service in a proper manner and its failure to issue an invoice to the consumer.
The details of the incident date back to the receipt by the Consumer Protection Department in Barka of a complaint from a consumer, stating that he had contracted with a commercial establishment to repair a vehicle during the month of August 2024 to fix the vehicle computer at a cost of OMR 550, and he paid an advance amount of OMR 350. However, the establishment failed to repair the fault and continued to delay, and also failed to refund the agreed amount, in addition to not issuing an invoice to the consumer, which prompted him to file a complaint requesting the commercial establishment to refund the amount.
After taking the necessary legal procedures, the complaint was referred to the Public Prosecution, where the violation was established. Accordingly, the Court ruled to convict the accused and impose a financial penalty for the charge of failure to provide the service in a proper manner, and a financial penalty for failure to issue an invoice, with the merging of the two penalties. The Court also ordered the refund of the advance payment amounting to OMR 350, in addition to compensation amounting to OMR 200 for damages, with suspension of the criminal penalty enforcement in the event of compliance with the civil judgment within the specified period.
The Consumer Protection Authority affirmed its continued efforts to monitor the compliance of commercial establishments with applicable laws and regulations, and to enforce legal measures against violators, in a manner that ensures the protection of consumer rights and enhances confidence in commercial transactions.