Thursday 23 April 2026
Within the framework of the efforts undertaken by the Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Consumer Protection Office in Wilayat Al Suwaiq, it has successfully recovered amounts owed to consumers totaling (4110) Omani Riyals. This followed the receipt of a number of complaints and the conclusion of amicable settlements between consumers and the complained-against parties, which resulted in the voluntary refund of the amounts paid.
The complaints received varied between violations of consumer rights, failure to perform the agreed services, delays in delivering such services in a proper manner, as well as failure to adhere to the specified timelines, which prompted consumers to file complaints and demand the recovery of the amounts paid.
The office initiated the taking of the necessary legal measures and communicated with the parties to the complaints, which resulted in reaching amicable settlements providing for the refund of the amounts to consumers, totaling (4110) Omani Riyals.
The Consumer Protection Authority emphasizes the importance of suppliers’ compliance with the terms of contracts concluded with consumers and the fulfillment of agreed services. It also reaffirms its commitment to following up on such cases in a manner that ensures the protection of consumer rights and enhances confidence in the market.