Thursday 16 April 2026
The Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Consumer Protection Office in the Wilayat of Al Suwaiq, successfully reached an amicable settlement between a consumer and a business operating in the carpentry, blacksmithing, and aluminium workshop sector. The settlement resulted in the recovery of an amount of OMR (1500), in a step that reflects the Authority’s commitment to safeguarding consumer rights and promoting fairness in commercial transactions.
The Consumer Protection Office in the Wilayat of Al Suwaiq received a complaint from a consumer who had entered into an agreement with a commercial establishment for the design and installation of doors for his residence for a total amount of OMR (1500). However, the establishment delayed the delivery of the agreed doors, failed to complete the work in accordance with the contract concluded between the parties, and was unresponsive to the consumer’s demands. This prompted the consumer to file a complaint with the Office, which proceeded to take the necessary measures, ultimately reaching an amicable settlement between the parties. The contract concluded between them was terminated, and the establishment was obligated to refund the paid amount of OMR (1500) in instalments.
The Directorate General of Consumer Protection in North Al Batinah Governorate affirms its continued commitment to taking the necessary legal and administrative measures against any practices that infringe upon consumer rights, and its zero tolerance towards non-compliant establishments, in a manner that enhances a fair commercial environment and ensures the quality of services provided, in accordance with the provisions of the Consumer Protection Law and its Executive Regulations.