Thursday 16 April 2026
Within the framework of the Consumer Protection Authority’s commitment to monitoring field performance and advancing the level of services provided to consumers, His Excellency Sulayem Ali Al-Hakmani, Chairman of the Consumer Protection Authority, conducted a visit to Dhofar Governorate. The visit aimed to review the progress of regulatory and awareness activities, monitor market conditions, and enhance coordination with relevant entities in support of the Authority’s efforts to protect consumer rights.
In this context, His Excellency visited the office of His Highness Marwan bin Turki Al Said, Governor of Dhofar, where discussions were held on ways to strengthen joint coordination between both parties. This would contribute to supporting regulatory and awareness efforts, enhancing market stability, raising compliance levels, and safeguarding consumer rights within the governorate.
The visit also included reviewing the workflow at the Authority’s directorate in the governorate, monitoring efforts related to receiving and handling complaints and reports, as well as examining regulatory and awareness mechanisms, and exploring ways to develop performance and improve the efficiency of services provided to consumers.
The visit further included field tours across a number of markets and commercial establishments to assess commercial activities and the extent of providers’ compliance with applicable laws and regulations, and to ensure the safety and quality of goods, thereby contributing to strengthening a safe and stable consumer environment.
Additionally, the visit involved reviewing the level of readiness at the Authority’s offices and emphasizing the importance of enhancing field presence and expanding direct market monitoring, in a manner that keeps pace with consumer needs and improves responsiveness to their observations and reports.
This visit comes within the Authority’s approach aimed at strengthening field oversight, developing the operational framework, and reinforcing partnerships with various entities, in alignment with the objectives of Oman Vision 2040 in establishing a balanced, safe, and fair market.