Wednesday 15 April 2026
The Consumer Protection Department in North Al Sharqiyah, in cooperation with the Public Prosecution, has closed a vehicle repair workshop engaged in the sale and trading of used spare parts, and temporarily suspended its operations pending adjudication of the lawsuits filed against it by a number of consumers, for violating the provisions of the Consumer Protection Law issued by Royal Decree No. (66/2014) and its Executive Regulations.
The details of the incident date back to the department receiving several complaints from consumers who stated that they had contracted with the workshop to repair their vehicles. However, the owner failed to carry out the agreed works and delayed completing the repairs in accordance with the concluded contracts, which caused them harm and prompted them to file formal complaints to claim their rights.
Accordingly, the Authority initiated the necessary legal procedures, and the case file was referred to the Public Prosecution, which in turn completed the investigations. A decision was then issued to temporarily close the establishment until a final ruling is issued in the cases filed against it.
The Consumer Protection Authority affirms the continuation of its supervisory efforts in monitoring markets and ensuring that commercial establishments comply with the applicable laws and regulations. It emphasizes that all legal measures will be taken against violators without leniency, in a manner that enhances the protection of consumers’ rights and establishes a fair and safe commercial environment.