Tuesday 14 April 2026
The Directorate General of Consumer Protection in North Al Batinah Governorate, represented
by the Consumer Protection Office in Wilayat Al Suwaiq, successfully reached an amicable
settlement between a consumer and an establishment specialized in the sale and import of
vehicles. This comes within the framework of ongoing efforts to recover consumers’ rights
through amicable settlements.
The details of the case date back to a complaint submitted by a consumer to the Consumer
Protection Office in Wilayat Al Suwaiq against a vehicle sale and import establishment. The
complaint stated that the consumer had agreed with the establishment to purchase a vehicle
for a total amount of OMR 2,850, of which an advance payment of OMR 2,000 was made in
accordance with specific specifications and conditions. However, the establishment failed to
comply with the agreement, delayed the delivery of the vehicle, and refused to refund the
amount paid. Consequently, the consumer demanded termination of the contract and recovery
of the advance payment. As no agreement was reached between the two parties, the consumer
filed a complaint with the office, which took the necessary procedures in accordance with the
applicable laws. The concerned parties were summoned, and the details of the complaint were
discussed. Accordingly, an amicable settlement was reached stipulating the refund of the paid
amount of OMR 2,000.
The Consumer Protection Authority affirms its continued follow-up on such cases and reiterates
its commitment to ensuring the rights of consumers. It also urges all suppliers to comply with
the applicable laws and regulations to ensure a fair commercial environment that preserves the
rights of all parties.
The Consumer Protection Authority calls upon suppliers to adhere to the applicable consumer
protection laws and to fulfill the conditions and obligations imposed upon them, in order to
safeguard consumers’ rights when providing any goods or services.