Sunday 12 April 2026
The Court of First Instance in Al Musannah recently issued a judicial ruling against a commercial establishment operating in the field of kitchen design and installation, for committing the misdemeanor of violating the Consumer Protection Law issued by Royal Decree No. (66/2014) and its Executive Regulation. The ruling convicted the establishment and imposed financial fines.
The details of the case indicate that a consumer filed a complaint with the Department of Consumer Protection in South Al Batinah Governorate against an establishment specializing in kitchen installation, after contracting with it to design and install a household kitchen for a total amount of (1,700 Omani Rials), which was paid in full. However, the service was not executed in accordance with the agreement, as defects appeared after installation, including swelling of drawers and cabinet doors due to the use of non-original materials and their exposure to moisture. Although the establishment removed the damaged parts for repair, the replacement process was delayed for several months under the pretext of the unavailability of the required color, which prompted the consumer to request termination of the contract and refund of the amount paid.
After completion of the procedures, the case was referred to the Public Prosecution, which initiated the investigation and referred the accused to the Court. It was established that they violated the Consumer Protection Law as stated in the referral decision, as the accused failed to comply with providing the service in a proper manner and failed to guarantee the services provided in accordance with Article (39 in conjunction with Article 23) of the Consumer Protection Law. Accordingly, the Court issued its judgment in presence, ruling as follows:
Convicting the first accused of the misdemeanor of failing to provide the service properly and in accordance with its nature, and sentencing each of them to a fine of (300 Omani Rials), and obligating them to bear the criminal case expenses. Civilly: terminating the contract concluded between the civil claimant and the second defendant, obligating them to refund the amount of (1,700 Omani Rials) received from the civil claimant, and awarding compensation in the amount of (300 Omani Rials) as full compensation for all damages and expenses.
The Consumer Protection Authority affirmed that it will continue intensifying its market oversight and enforcing the applicable laws and regulations without any leniency, emphasizing that it will take all necessary legal actions against any establishment that fails to meet its obligations or manipulates consumers’ rights.