Wednesday 8 April 2026
The Court of First Instance in Muscat issued a judicial ruling against a commercial establishment specializing in kitchen supply and installation, following its breach of contractual obligations towards a consumer. The Court ruled to convict the establishment for failing to provide the service in a proper manner and for not issuing an invoice in the Arabic language, and ordered it to pay a financial fine in addition to refunding the value of the service to the consumer.
The details of the case date back to the Consumer Protection Authority receiving a complaint from a consumer who stated that he had contracted with a kitchen installation establishment to design and install a kitchen for an amount of 1,720 Omani Rials, of which 600 Omani Rials were paid in advance, with the agreement that the work would be completed within 45 days. However, the establishment failed to comply with the agreement and did not install the kitchen within the specified time, prompting the consumer to file a complaint with the Authority, which in turn referred the case to the Public Prosecution to take the necessary legal action.
After reviewing the case facts and the evidence presented, the Court issued its judgment in absentia as follows:
First: Convicting the defendants of the misdemeanor of failing to provide the service properly and in a manner consistent with its nature, and the misdemeanor of failing to issue an invoice to the consumer in the Arabic language. The Court imposed a fine of (500 Omani Rials) for the first offense and a fine of (200 Omani Rials) for the second offense. The lesser penalty shall merge into the more severe penalty, with the more severe penalty to be enforced. The defendants, in their capacity as suppliers, were also ordered to refund the value of the service to the civil claimant in the amount of (600 Omani Rials), and to bear the legal costs of the case.
The Consumer Protection Authority affirmed that it will continue intensifying its market oversight and strictly enforcing the applicable laws and regulations without any leniency, emphasizing that it will take all necessary legal measures against any establishment that fails to meet its obligations or manipulates consumers’ rights.