Sunday 5 April 2026
The Court of First Instance in the Wilayat of Barka has issued a judicial ruling convicting a
commercial establishment and one of its employees for violating the provisions of the
Consumer Protection Law promulgated by Royal Decree No. (66/2014) and its Implementing
Regulations. The Court ruled to impose a fine of (200) Omani Riyals on each of them,
bringing the total imposed fines to (400) Omani Riyals, with the merging of penalties for the
two charges and the enforcement of the more severe penalty.
The facts of the case stem from a complaint received by the Consumer Protection
Department in Barka, affiliated with the Consumer Protection Authority, from a consumer
stating that he had contracted with a commercial establishment for the fabrication and
installation of doors for his residence at a total cost of (1,250) Omani Riyals. The consumer
paid an advance amount of (900) Omani Riyals, with delivery agreed to be completed within
one month from the date of contracting. However, upon the lapse of the agreed period, the
establishment only installed the door frames and thereafter continued to delay and fail to
complete the remaining agreed works.
Accordingly, the consumer filed a complaint before the Consumer Protection Authority
requesting either completion of the work or a full refund of the paid amount. Upon
confronting the employee of the establishment, he acknowledged the existence of the
contract and the delay in completing the work, attributing this to a lack of sufficient financial
liquidity to finalize the procedures, and further stated that completion of the remaining work
was conditional upon payment of the outstanding balance by the consumer.
Upon reviewing the facts of the case, the Court issued its judgment convicting the
commercial establishment and its employee of the misdemeanor of failing to provide the
service in a proper manner consistent with its nature. The Court imposed a fine of (200)
Omani Riyals on each of them, bringing the total fines to (400) Omani Riyals, with the
merging of penalties for the two charges and the enforcement of the more severe penalty.
The Court further ordered them to bear the costs of the criminal proceedings and referred
the civil claim to the competent civil court for adjudication.