Thursday 2 April 2026
The Court of First Instance in Al Dhahirah Governorate has issued a judicial ruling convicting a manpower recruitment office for failing to provide the agreed service to a consumer in a proper manner.
The details of the incident date back to an agreement between the consumer and the office for the recruitment of a domestic worker in consideration of an amount of (900) Omani Riyals, with the understanding that the worker would be provided within a specified period. However, the office failed to fulfill its obligations under the agreement. After repeated unsuccessful attempts by the consumer to contact the office, a complaint was submitted to the Consumer Protection Department in Al Dakhiliyah Governorate, which proceeded to follow up on the matter.
During the examination of the complaint, the owner of the office admitted to failing to carry out the agreed service and undertook to refund the amount to the consumer. However, he did not comply with this undertaking, which necessitated referring the case to the competent judicial authorities.
Upon consideration of the case, the Court issued its ruling convicting the accused of the misdemeanor of failing to provide the service to the consumer in a proper manner and in accordance with its nature. The Court imposed a financial fine of (500) Omani Riyals and ordered him to refund the amount paid by the consumer amounting to (900) Omani Riyals. The Court further ordered the suspension of the execution of the penalty, provided that payment is made within a maximum period of two weeks from the date of pronouncement of the judgment, in addition to obligating him to bear the criminal costs.
The Consumer Protection Authority affirms its continued commitment to following up on complaints and taking the necessary legal measures against violators, in a manner that ensures the protection of consumers’ rights and enhances confidence in the market.