Tuesday 10 March 2026
The Directorate of Consumer Protection in Al Buraimi Governorate successfully obtained a court ruling convicting a commercial establishment operating in the vehicle sector for failing to comply with transparency and credibility in providing services to a consumer. This comes within the framework of the Authority’s continuous efforts to safeguard consumer rights and ensure suppliers’ compliance with the applicable laws and regulations in the Sultanate of Oman.
The details of the case date back to the Directorate of Consumer Protection in Al Buraimi receiving a complaint from a consumer who reported that he had contracted with a commercial establishment to install his vehicle with certain travel accessories for a total amount of 1,800 OMR. The agreement included installing a set of equipment, including a vehicle canopy and several other accessories.
The complainant stated that after the completion of the work, he noticed that some of the work had not been carried out in accordance with what had been agreed upon. Among the most notable issues was the failure to install the canopy according to the agreed specifications and measurements. This prompted the consumer to contact the supplier in an attempt to resolve the issue; however, these attempts did not lead to a satisfactory solution, which led him to file a complaint with the Directorate of Consumer Protection in Al Buraimi to take the necessary legal action.
Accordingly, the Directorate initiated the legal procedures related to the incident, where the parties were summoned and their statements were heard. The case file was then referred to the Public Prosecution, which in turn referred it to the competent court for consideration.
The Court of First Instance in Al Buraimi ruled to convict the defendant and the legal entity of the commercial establishment for the misdemeanor of breaching the obligation of transparency and credibility. The court sentenced them to a financial fine of 3,000 OMR, and referred the civil claim to the competent judicial chamber.
The Consumer Protection Authority affirmed that it will continue to follow up on complaints received from consumers and take the necessary legal measures against anyone proven to have violated the Consumer Protection Law issued by Royal Decree No. (66/2014). The Authority also emphasized the necessity for suppliers to adhere to transparency and credibility in providing services and goods in accordance with what has been agreed upon with consumers.
The Authority also called upon all consumers to report any unlawful commercial practices through the official approved channels, thereby contributing to strengthening a safe consumer environment and protecting the rights of all parties.