Thursday 5 March 2026
The competent court issued a judicial ruling in a case concerning a supplier’s failure to provide the service to the consumer in a proper manner, following the referral of the complaint by the regulatory authority to the Public Prosecution, after the supplier breached the agreed service and failed to comply with contracts concluded with consumers and to ensure the quality of the services provided.
The facts of the case stem from a complaint filed by a consumer against a commercial establishment with which he had contracted for the manufacture and installation of doors for his home. The consumer paid most of the contract value; however, the supplier delayed delivery, and upon installation it was found that the doors did not conform to the agreed measurements. The supplier attempted to remedy the defect by unacceptable means from the consumer’s perspective, including adding wooden fillers and an additional aluminum frame without his consent. This prompted the consumer to file his complaint. After verification of the matter, the necessary procedures were taken and a technical expert was appointed, who confirmed in his report the necessity of replacing one of the doors and repairing the other, in addition to installing the missing items such as handles and dust stoppers.
The expert further indicated that the issue of compensation for delay is left to the discretion of the competent judicial authority. Accordingly, the regulatory authority determined that the supplier violated Article (23) of the Consumer Protection Law, which obliges him to provide the service in a proper manner, and referred the case to the Public Prosecution.
After hearing the case, the court issued its judgment in the presence of the parties, convicting the establishment and its representative of the misdemeanor of failing to provide the service to the consumer in a proper manner consistent with its nature, sentencing each of them to a fine of OMR 500, ordering them to pay the costs of the public action, and referring the civil claim to the competent Civil Court.
The Consumer Protection Authority affirms its continued enforcement of the provisions of the Consumer Protection Law and its Executive Regulations, and its commitment to taking the legally prescribed measures against any violations affecting consumer rights or breaching the obligations of suppliers as stipulated by law. It further stresses the necessity for suppliers to execute services in accordance with the conditions and deadlines specified in contracts, and calls upon consumers to document their transactions through clear written contracts in order to safeguard their rights and ensure the integrity of legal procedures.