Thursday 5 December 2024
As part of its ongoing efforts to amicably resolve consumer complaints and reports, the Directorate General of Consumer Protection in North Batinah Governorate, represented by the Suwaiq Office, recently facilitated a settlement in favor of a consumer against a commercial establishment operating in the contracting, building materials, and decoration sector, resulting in the recovery of OMR 1,000.
The case involved a consumer who had contracted with the establishment to purchase ceramics valued at OMR 3,000, paying OMR 1,000 as a down payment. However, the establishment failed to deliver the work as agreed upon. The consumer subsequently filed a complaint with the Suwaiq Office. Upon investigation, it was confirmed that the service provider did not fulfill the contractual obligations. The establishment acknowledged its shortcomings, leading to a settlement agreement under which the consumer was refunded OMR 1,000.
The Consumer Protection Authority (CPA) reiterates its call for suppliers to comply with consumer protection laws and regulations, adhere to contractual commitments, and ensure the quality and inspection of commodities before selling them to consumers. This ensures fairness, builds trust, and prevents legal accountability.