Monday 1 June 2026
The Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Consumer Protection Office in Al Suwaiq, successfully reached an amicable settlement between a consumer and a company specialized in vehicle importation, resulting in the recovery of 1,900 OMR. This achievement comes as part of the ongoing efforts to safeguard consumer rights and address complaints through the various available channels.
The details of the case stem from a complaint received by the Consumer Protection Office in Al Suwaiq from a consumer who stated that he had entered into an agreement with a company specialized in vehicle importation to purchase a vehicle with specific specifications. The consumer paid an advance amount of 1,900 OMR, on the condition that the vehicle would be imported and delivered within the agreed timeframe in accordance with the contract concluded between the two parties.
When the delivery date was delayed, the consumer contacted the company to inquire about the reasons for the delay. It was subsequently discovered that the vehicle could not be registered because it had sustained damage as a result of flooding, which was contrary to the agreed specifications. The supplier also delayed and procrastinated in refunding the amount paid for the vehicle, continuing to do so for nearly two months without resolution, which constitutes a clear violation of the principles of transparency and integrity in commercial transactions.
Based on the complaint submitted by the consumer, the Consumer Protection Office in Al Suwaiq initiated the procedures followed in such cases and verified the incident through communication with the relevant parties. These efforts resulted in an amicable settlement providing for the cancellation of the sale transaction and the full refund of the amount paid by the consumer.
These efforts come within the framework of the Directorate General of Consumer Protection in North Al Batinah Governorate’s commitment to safeguarding the rights of consumers stipulated under the Consumer Protection Law and its Executive Regulations, as well as its continuous endeavor to address complaints and take the necessary actions to ensure the protection of the rights of all parties in accordance with the applicable legal framework.