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Wednesday 20 May 2026
The Consumer Protection Authority participated in the Digital Payments Seminar organized by Bank Muscat in cooperation with a number of relevant government institutions, as part of the efforts aimed at promoting digital transformation and spreading the culture of using secure electronic payment methods in line with the objectives of digital transformation and Oman Vision 2040.
The seminar addressed a number of topics related to the digital payments sector in the Sultanate of Oman, most notably the current status of the digital payments sector, the implications of non-compliance with the provision of electronic payment methods, and consumer rights in digital payment mechanisms. It also reviewed the benefits of digital payments compared to cash payments, compared various digital payment channels, and highlighted the national payment card “MAL” as a national strategy and a key element in achieving the objectives of Oman Vision 2040.
The Authority’s participation was represented through the presentation of a working paper entitled “Consumer Rights in the Provision of a Digital Payment Mechanism,” presented by Khalid Al Siyabi, Director of the Market Regulation and Monitoring Department at the Authority. The paper aimed to clarify the basic rights of consumers when using digital payment methods, the challenges they may face, and the role of the Authority in regulating and protecting these rights in a manner that ensures the provision of a safe and fair digital environment for consumers.
The paper also included a review of the most prominent aspects related to consumer rights within the digital payment system, while presenting a number of proposals that would enhance awareness and confidence in electronic payment methods, including intensifying awareness campaigns regarding the safe use of electronic payment methods, and obligating commercial establishments to clearly and transparently explain digital payment policies to consumers.
The Authority also participated in the panel discussion accompanying the seminar, which discussed a number of topics related to the future of digital payments and the importance of integration among relevant entities to strengthen consumer protection and support the transition toward the digital economy, thereby contributing to enhancing the quality of digital financial services and strengthening consumer confidence therein.