Monday 18 May 2026
The Directorate General of Consumer Protection in North Al Batinah Governorate,
represented by the Department of Consumer Services and Market Control,
successfully resolved a number of consumer complaints through successful
amicable settlements, resulting in the recovery of more than OMR 3,200 in favor
of several consumers. This step reflects the continuous efforts exerted by the
Authority to enhance justice, protect consumer rights, and reinforce confidence in
the markets.
The details of the complaints relate to the failure of a number of commercial
establishments to fulfill the agreed services or delays in completing them. The
sectors involved varied and included vehicles, electrical and electronic appliances,
contracting and building materials, aluminium and blacksmith workshops, in
addition to other commercial activities.
The Directorate affirmed that amicable settlements are considered effective
solutions that contribute to the prompt resolution of complaints and the redress of
consumers, in addition to enhancing the commitment of commercial
establishments to the laws and regulations governing the markets, in a manner that
achieves balance among all parties.
These efforts come in line with the objectives of Oman Vision 2040, which aims to
enhance a competitive economic environment based on justice and transparency,
and to raise the quality of services provided to consumers, thereby contributing to
the establishment of a sustainable and secure market that strengthens community
confidence.