Thursday 30 April 2026
The Consumer Protection Authority held a media meeting on the morning of 29 April 2026 at JW Marriott Hotel Muscat (Grand Hall) in Al Irfan, presenting to the public a comprehensive picture of what it achieved during 2025, what it is currently working on, and what it aims to implement during the coming phase. This comes within an institutional approach based on transparency, openness to society, and strengthening confidence in the Authority’s regulatory, service, and awareness roles.
The meeting served as a platform to present achievements, review indicators, and anticipate the next stage. Sulayem bin Ali bin Sulayem Al Hakmani, Chairman of the Authority, reviewed the most prominent accomplishments achieved during 2025 in the regulatory, service, and awareness fields. He also addressed the Authority’s plans, projects, and programs scheduled for implementation during 2026, in addition to initiatives it intends to pursue in the coming stage to enhance impact, expand services, and improve performance efficiency.
The meeting also included an open discussion session, during which media representatives and attendees were given the opportunity to raise questions and inquiries regarding the matters presented, as well as the Authority’s role in protecting consumers, safeguarding their rights, and strengthening balance in the relationship between consumers and suppliers, thereby contributing to a more aware, stable, and secure consumer environment.
The Authority stated that during 2025, it carried out 303,776 inspection visits covering 244,892 commercial establishments across the governorates of Sultanate of Oman, with the aim of detecting violations, ensuring compliance with laws and regulations, and closely monitoring market activity.
These efforts resulted in the recording of 6,014 violations and the seizure of 84,410 non-compliant goods, reflecting the Authority’s extensive field presence and continued market oversight.
The Authority also strengthened integrated work with relevant entities through the implementation of more than 319 joint campaigns linked to 31 sectors and topics across different governorates, in addition to covering approximately 2,742 commercial establishments under certain joint efforts, clearly emphasizing the importance of institutional partnership in achieving more effective and sustainable oversight.
The Authority explained that during the year it received 34,242 complaints and 6,568 reports through its various channels. It managed to address 93% of reports within 3 days, while 96% were closed within 10 days.
It also closed 94.2% of all received complaints, equivalent to 32,241 complaints, reflecting the efficiency of its follow-up system and speed of response.
As part of its policy of promoting amicable solutions and safeguarding rights, the Authority successfully resolved 22,652 complaints through friendly settlements, recovering more than OMR 7 million for consumers. Meanwhile, 3,595 complaints were referred to the Public Prosecution in accordance with approved legal procedures.
The Contact Center also received 51,177 calls, ranging between inquiries, complaints, reports, and observations, in addition to processing more than 15,000 requests related to the Authority’s services and procedures.
In the context of service development and efficiency enhancement, the Authority pointed to achieving 100% digitization of its seven main services during 2025, including:
Receiving complaints
Receiving reports
Approving service lists
Adding products
Price approvals
Recall and warning services
Visitor services
This contributes to faster completion, improved beneficiary experience, and reduced need for in-person attendance, in line with digital transformation trends and improved government service quality.
In the preventive field, the meeting reviewed efforts undertaken to protect consumers from defective goods and vehicles. During the year, the Authority issued 12 warnings and announced 48 recalls involving 29,993 vehicles and products, distributed as follows:
20,490 vehicles
8,724 devices
779 other products
This reflects a proactive approach toward consumer protection and strengthening safety and confidence in the market.
On the awareness side, the Authority continued its community presence through the upgraded Consumer Protection Exhibition, which welcomed more than 2,700 visitors, in addition to implementing 34 external participations during the period 2024–2025, as part of efforts to spread consumer awareness and reinforce preventive culture in society.
The Authority affirmed at the conclusion of the meeting that what was achieved during 2025 was not merely numerical indicators, but rather the outcome of integrated institutional work combining effective oversight, efficient service, rapid response, partnership, and digital transformation, in line with the goals of Oman Vision 2040 and reinforcing the Authority’s role as an institution striving to protect consumers, safeguard their rights, and contribute to building a fairer, more reliable, and more stable market.