Sunday 26 April 2026
The Directorate General of Consumer Protection in North Al Batinah Governorate, represented by the Consumer Protection Office in Al Suwaiq, successfully reached an amicable settlement between a consumer and a commercial establishment specialized in the sale and import of vehicles in North Al Batinah Governorate. The settlement provided for the cancellation of the sale contract and the recovery of an amount of OMR 1,830, after it was established that the consumer had been subjected to fraud and misrepresentation. This comes within the Authority’s efforts to ensure the protection of consumer rights and to promote the principles of transparency and fairness in commercial transactions.
The details of the incident relate to a consumer purchasing a vehicle that was advertised on a social media platform. Upon receiving and inspecting the vehicle, it was found to have been involved in a major accident that had affected the chassis. When the seller was confronted with all the defects, he engaged in procrastination and delay in refunding the vehicle’s price and continued doing so for nearly two months without result, which constitutes a clear violation of the principles of transparency and integrity adopted in commercial dealings. Based on the complaint submitted by the consumer, the Consumer Protection Office in Al Suwaiq initiated the necessary legal procedures and verified the incident by communicating with the concerned parties. These efforts resulted in reaching an amicable settlement providing for the cancellation of the sale and the refund of the full amount paid by the consumer, amounting to OMR 1,830.
The Authority emphasizes the importance of suppliers’ full disclosure of the condition of vehicles and their technical history at the time of sale, and warns against concealing defects that affect consumer rights. It also affirms its continued efforts to follow up on such cases to ensure the protection of consumer rights and to enhance a fair and transparent commercial environment.