Wednesday 22 April 2026
As part of its commitment to enhancing institutional excellence and improving performance efficiency, the Consumer Protection Authority, represented by the Customer Services Department, participated in a workshop discussing the Customer Satisfaction Standard, organized by the Ministry of Transport, Communications and Information Technology. The workshop aimed to strengthen cooperation and exchange expertise among government entities, as well as to explore key practices and initiatives related to this standard.
This participation reflects the Authority’s ongoing efforts to develop its institutional framework and enhance the quality of services provided, thereby improving the customer experience and increasing satisfaction levels among beneficiaries of government services. It also demonstrates the Authority’s commitment to leveraging best practices and adopting initiatives that contribute to improving performance and service efficiency, in alignment with the objectives of Oman Vision 2040.