Monday 13 April 2026
The Consumer Protection Department in South Al Batinah Governorate (Barka), in cooperation with the Public Prosecution, closed one of the travel and tourism offices and temporarily suspended its activity, pending adjudication of the lawsuits filed against it by a group of consumers. This action was taken due to the establishment’s violation of the provisions of the Consumer Protection Law promulgated by Royal Decree No. (66/2014) and its Executive Regulations.
The details of the case date back to a number of consumers who filed a complaint with the Department stating that they had contracted with a travel and tourism office, whereby amounts were collected from them pursuant to the concluded contracts for booking travel tickets and organizing tourism programs. However, the office failed to fulfill its obligations as agreed, prompting the affected consumers to file a complaint demanding the refund of their funds. As the office was engaged in the activity of travel and tourism agencies, the Authority undertook the necessary legal procedures and referred the case file to the Public Prosecution, which completed its investigations. Accordingly, the establishment was temporarily closed until a final ruling is issued in the cases filed against it.
The Authority affirmed its continued efforts in monitoring the market and ensuring the enforcement of the applicable laws, calling on commercial establishments to comply with the prevailing regulations and emphasizing that it will take all necessary legal actions against violators without leniency.