Thursday 12 February 2026
The Primary Court in Al-Mudhaybi issued a judicial ruling against an accused person for violating the Consumer Protection Law and its Executive Regulations, sentencing him to conviction and a financial fine.
The details of the case relate to a complaint filed by a consumer stating that he had agreed with a representative of an establishment operating in the field of vehicle repair to change the engine oil of his vehicle. The accused changed the oil, after which the maintenance indicator light appeared on the vehicle. When the consumer returned to the accused, he was informed that the matter was normal and that the indicator would disappear after a short period; however, the indicator did not disappear.
On the following day, the engine stopped functioning. Upon returning to the accused, he denied that the cause of the vehicle malfunction was the oil change. According to the expert report, which stated that the vehicle engine produced a noise during operation, and that this noise was a knocking sound in the crankshaft caused by friction that occurred after the oil was replaced, the complainant was prompted to submit his complaint to the Administration, which took the necessary procedures. The case was referred to the Public Prosecution, which initiated the investigation and referred it to the competent court. The court issued its judgment convicting the accused of the charges attributed to him by the prosecuting authority, and ruled to fine him a financial amount for the first offense (failure to provide the service in a proper manner consistent with its nature, and failure to comply with guaranteeing it) in the amount of 100 Omani Rials, and for the second offense (failure to provide the consumer with an invoice written in the Arabic language, and the invoice did not include the basic data related to the service) in the amount of 100 Omani Rials, in accordance with the provisions of the Regulations, and ruled to impose the fine and to refer the civil claim to the competent court.
Through these judgments, the Consumer Protection Authority emphasizes the necessity for suppliers and service providers to adhere to the principles of credibility, transparency, and integrity in their dealings with consumers, and to comply with the obligations stipulated under the Consumer Protection Law.