Sunday 15 February 2026
The Primary Court in Ibra recently issued a judicial ruling against a commercial establishment and an accused person for violating the Consumer Protection Law and its Executive Regulations, sentencing them to conviction and a financial fine.
The facts of the case relate to a complaint filed by a consumer stating that he had agreed with the accused, who works for the establishment, to supply genuine spare parts for his vehicle at a value of 1,375 Omani Rials, with a shipping cost of 20 Omani Rials. After the parts were delivered to the complainant, it became apparent that the parts were non-genuine. Upon contacting the accused by phone, he informed the consumer that the parts were original, which prompted the consumer to submit a complaint to the Administration.
The Administration, in turn, appointed an expert who confirmed in his report that the parts were non-genuine and that the country of origin had been concealed by burning the name so that the company logo would not appear. Accordingly, the case was referred to the Public Prosecution, which initiated the investigation and referred it to the competent court. The court issued its judgment convicting the defendants of the misdemeanor of failure to comply with transparency and credibility in providing services to the consumer, and ruled to fine the establishment and its representative 200 Omani Rials each, and to obligate them, jointly and severally, to compensate the claimant with an amount of 1,566 Omani Rials, and to bear the costs of the lawsuit.
Through these judgments, the Consumer Protection Authority affirms the necessity for suppliers and service providers to adhere to the principles of credibility, transparency, and integrity in their dealings with consumers, and to comply with the obligations stipulated under the Consumer Protection Law.