Sunday 3 November 2024
In its continued efforts to protect and uphold consumer rights, the Directorate General of Consumer Protection in North Batinah Governorate, represented by the Department of Consumer Services and Market Control, successfully facilitated an amicable settlement between a consumer and a local establishment in the industrial equipment and tools sector, resulting in a refund of OMR 9,700 to the consumer.
The settlement process began when the Directorate received a complaint from the customer, who reported that he had paid in full for marine equipment from the establishment, but the company failed to fulfill its commitment by not delivering the goods as promised. The consumer, dissatisfied with the unfulfilled contract, approached the Directorate seeking to terminate the agreement and recover his payment.
In response, the Directorate initiated the necessary procedures, summoning both parties and ultimately reaching a mutually agreeable settlement. The resolution included the termination of the contract and the full refund of OMR 9,700 to the consumer, in alignment with Article (23) of the Consumer Protection Law. This article states that providers must deliver services in a proper and timely manner consistent with their nature. In cases of failure, providers are obligated to refund the service value or rectify any deficiencies as specified by the Regulation.
The Consumer Protection Authority urges suppliers to adhere to consumer protection laws and regulations, ensuring they fulfill their contractual obligations. Compliance with these laws not only safeguards consumer rights but also strengthens the integrity of goods and services provided.