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CPA recovers OMR 2,000 for not providing the service appropriately


Wednesday 11 September 2024

The Consumer Protection Authority Complaints Department was able to recover OMR 2,000 for a consumer in Muscat, following the complaint he submitted against a company working in the carpentry, blacksmithing and aluminum sector. This comes within the scope of the Authority's ongoing efforts to follow up on and resolve consumer complaints in collaboration with the parties involved. The consumer claimed that there was an agreement with the abovementioned company that the latter would manufacture and fix windows for his house according to certain specifications on an agreed-upon timeline, for a total of OMR 5,500, with an advance payment of OMR 2,000. However, the company failed to complete the work as planned and delayed repaying the advance payment. The consumer submitted his complaint to CPA, and under the procedures followed, the concerned parties were summoned, and they were confronted with the complaint submitted against them. An amiable settlement was reached, and the customer recovered the advance payment. It is worth noting that these procedures are part of the Authority's commitment to preserving consumer rights as outlined in the Consumer Protection Law and its executive regulations, as well as its efforts to control violators and hold them accountable in accordance with applicable legal procedures.

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