Monday 20 November 2023
The Court of First Instance in the Wilayat of Al-Kamel and Al-Wafi recently rendered a decision against a company for violating the Consumer Protection Law and its executive regulations. The court's decision included a conviction and payment of fines.
The facts of the case in brief: the Consumer Protection Department in Ash Sharqiyah South Governorate received a complaint from a customer against furniture production and installation establishment. As he approached the company and requested manufacturing and fixing of furniture for his home. However, the establishment did not commit to complete the work by the scheduled time., and began to procrastinate in the implementation and completion of the work. As the two parties did not to reach an amicable settlement to their satisfaction, and the establishment did not respond or cooperate to take the necessary measures, the complaint was referred to the competent authorities that issued a judgment condemning the establishment for a misdemeanor (non commitment to provide the service properly to the customer). The establishment was ordered by the court to pay OMR 1000 to the civil plaintiff as well as receive an OMR 100 fine.
The Consumer Protection Authority calls on all merchants and suppliers to abide by the provisions of the Consumer Protection Law and its executive regulations as well as to promote their products and services in a transparent, reliable manner and refrain from using deceptive or false advertising.