Wednesday 27 November 2024
As part of its continuous efforts to safeguard and uphold consumer rights, the Directorate General of Consumer Protection in Dhofar Governorate successfully facilitated an amicable settlement between two consumers and a recruitment agency, resulting in the refund of OMR 1,050 to the customers.
The case details reveal that the Directorate received complaints from two consumers against a manpower recruitment establishment. The complaints pertained to the recruitment of two domestic workers, with specific requirements and timelines outlined in the contract. Despite the first consumer paying an advance of OMR 600 and the second consumer paying OMR 450, the establishment failed to deliver the workers within the agreed timeframe, causing unnecessary delays and inconvenience.
Upon receiving the complaints, the Directorate promptly initiated the necessary procedures, summoning the involved parties. After negotiations, an amicable settlement was reached, leading to the termination of the contract and a full refund of the advance payments to the consumers.
The Consumer Protection Authority reiterates its call to all suppliers to adhere to the prevailing consumer protection laws and meet their contractual obligations. Compliance with these regulations is essential to safeguard consumer rights and ensure the delivery of goods and services as promised..