Tuesday 9 June 2026
The Courts of First Instance in Nizwa and Izki have issued various judicial rulings against commercial establishments operating in the fields of vehicle maintenance, contracting, and the manufacture and installation of doors for violating the Consumer Protection Law and its Executive Regulation. The judgments resulted in convictions and the imposition of financial penalties.
The facts of the first case are summarized as follows: The Consumer Protection Department in Al Dakhiliyah Governorate received a complaint from a consumer stating that he had contracted with a commercial establishment specializing in vehicle refurbishment and maintenance to repair the radiator fan noise in his vehicle within a specified period. However, the establishment delayed the work and failed to provide the service properly and within the agreed timeframe. Accordingly, the Department initiated the necessary procedures and referred the case file to the Public Prosecution, which in turn referred it to the competent court. The court issued a judgment convicting the representatives of the establishment of the misdemeanor of failing to provide the service in the manner agreed upon and in accordance with its nature, and sentenced each of them to a fine of OMR 100, in addition to bearing the legal costs, while referring the civil claim to the competent division.
In a second case, the Department received a complaint from a citizen against a commercial establishment that had undertaken to carry out interior and exterior design works for his residence. The establishment breached the contractual terms and failed to complete and deliver the assigned works within the agreed deadline and according to the required specifications. Following the completion of investigations by the Public Prosecution, the court convicted the representative of the establishment of the misdemeanor of failing to provide the service in the manner agreed upon and in accordance with its nature, and imposed a fine of OMR 100 in favour of the public right, in addition to obligating him to pay the judicial costs arising from the case.
As for the third case, it concerned a complaint filed by a consumer against an establishment specializing in the manufacture and installation of residential doors for failing to complete and deliver the agreed work within the specified period and in accordance with the agreed technical terms and specifications. Following referral of the case to the judicial authorities, the court convicted the representatives of the establishment of the misdemeanor of failing to perform the service in the agreed manner and sentenced each of them to a fine of OMR 100, together with the legal costs. The court also ordered the closure of the establishment for a period of three months and held them civilly liable to refund OMR 250 to the claimant and bear the costs of the civil proceedings.
The Consumer Protection Authority calls upon suppliers to comply with the laws and regulations applicable in the field of consumer protection and to fulfil the obligations and requirements imposed upon them, thereby safeguarding consumers’ rights when providing any goods or services.