Thursday 23 January 2025
His Excellency Salim Ali Salim Al-Hakmani, Chairman of the Consumer Protection Authority, held the authority’s first meeting for 2025 on the morning of Wednesday, January 22, 2025, at the authority’s headquarters. The meeting, conducted via video conferencing, brought together the Directors-General and Department Directors from various governorates. Its objective was to highlight the efforts made by the authority’s teams across the governorates during 2024 and to discuss several topics related to the authority’s mandates.
At the outset of the meeting, His Excellency commended the accomplishments achieved in the previous period, particularly in monitoring markets and intensifying oversight of various centers and commercial establishments across the governorates to ensure a safe consumer environment. He also outlined several key areas to focus on in the coming period, including:
Preparing for the holy month of Ramadan by increasing inspection visits, ensuring the availability of essential commodities in markets, and monitoring price stability.
Intensifying joint inspection and awareness campaigns in markets.
Ensuring the accuracy of recorded data on the prices of goods, fruits, and vegetables to maintain stability and prevent any manipulation.
His Excellency also addressed the topic of e-commerce and its challenges, underscoring the importance of enhancing awareness in this area. Furthermore, he emphasized the need for enabling integration and collaboration with both public and private sector institutions in all shared responsibilities and mandates in an effective and sustainable manner.
During the meeting, His Excellency reviewed the authority’s performance results for 2024 based on its key performance indicators, which align with Oman Vision 2040 and the Institutional Excellence Framework.
In conclusion, His Excellency stressed the importance of continuing dedicated efforts to achieve the authority’s strategic goals. He highlighted the need to employ all available means to ensure excellence in executing tasks, intensify efforts to serve consumers, and motivate employees to perform their duties with utmost diligence. Additionally, he emphasized the importance of cooperating with consumers to restore their rights by expediting the complaint resolution process and maintaining the highest levels of performance and quality in service delivery.